Nothing I didn’t like about the property

Everything was brilliant clean the location was great for where we needed to be. The beds were soft shower nice and clean and warm water Wi-Fi was good access to the building was easy or information provided was easy to understand. Deposit return was quick.

Stayed in September 2025

Modern flat with great views, had everything we needed. Bathroom floor in en-suite had some dirty marks and there was a dirty plate in the dishwasher but the rest was clean. Beds were reasonably comfy. I didn’t see any staff but good communication for check in and check out. I thought it was good value for money.

Stayed in September 2025

It was clean and well equipped

Stayed in September 2025

Neighbours from other floors were not very pleasant (commenting on "constant BnBs guests" and such)

Clear detailed and very helpful instructions from the host. The apartment was clean and comfortable. Everything matched the description.

Stayed in September 2025

Couldn’t get the air con to work and proximity to the M5 meant it was noisy with the windows open. Toaster didn’t work

Loads of space. Good quality fittings and comfy beds. Good parking. Good views. Close to Sandwell Valley- good access to green space

Stayed in August 2025

Clean, spacious and easy access

Stayed in July 2025

Can’t fault my stay at the Kaizen’s. Host’s went above and beyond to accommodate my requests. Clear communication from the start that made the whole process easy. Will definitely be returning.

Stayed in July 2025

The location

The room was clean and neat

Stayed in April 2025

It is not located in the nicest of areas but easily accessible from the motorway.

The communication was very good and received messages with detailed instruction. Very easy to get access and to the property without having to meet anyone.

Stayed in July 2025

Nothing, it was perfect!

This place was perfect. My friend and I were lucky enough to be at the last ever Black Sabbath gig and we needed somewhere nice for a couple of nights that was a) easy for the motorway, b) had safe & plentiful parking, c) had handy access into the city for dinner & drinks on Friday, and d) on the train line to Villa Park for the gig on Saturday.. This place ticked all those boxes being just off a motorway junction and a 10-15 minute easy stroll to the local train station (Smethwick Galton Bridge) which services both New Street and Witton (for Villa Park). But it isn't about just ticking boxes for me - I've stayed in 5* hotels with less comfy beds, less fluffy towels, less crisp linen, and less than spotlessly clean than was the case at apartment 805 at The Kaizen!! Nothing in the apartment was 'cheap' which is all too often the case in apartment rentals in my experience. Indeed, it felt as though the owners had furnished to a standard that they would want for themselves! And on top of that, incredibly easy to follow check-in/key/parking/directions were sent by both email and WhatsApp before, during, and the end of our stay. Wonderful and very personal service from the owners. Wonderful all round and worth every penny!!

Stayed in July 2025

Nothing.

Amazing facilities

Stayed in May 2025

Nothing. 0nly thing was I couldn't find a bottle or can opener.

Spacious and clean. Ideal location for us.

Stayed in June 2025

None

Very comfortable and spacious

Stayed in June 2025

The air conditioning didn’t work

Space and 3 bedrooms

Stayed in June 2025

Pretty easy

Stayed in June 2025

Everything

Stayed in June 2025

Whilst it suited us as we were there for an event at West Brom, the location itself is quite isolated and felt a little unsafe (we were slightly worried about leaving our car in the car park). There was a duplicate of emails from the booking engine and the property which felt a bit much and made for a confusing check in as the code for the box wasn’t the most recent one sent to us.

The apartment itself was nicely decorated, adequately stocked and had lots of room for our family of 5.

Stayed in May 2025

It was very warm

Great location , spacious clean apartment

Stayed in May 2025

Air-conditioning needed for the summer. The room was bit hot we have to opened the windows. and the noice from outside was not very pleasent

location and very clean room

Stayed in May 2025

the bed was comfy but low not to my personal preference but was comfortable.

very clean and easy to access the property. loads of parking .

Stayed in April 2025

The size of the apartment

Stayed in March 2025

Great stay, comfortable and clean.

Stayed in March 2025

Lovely 2 bedroom apartment, had everything you needed for an overnight stay. All nice and clean and well maintained. Easy instructions to access and car parking was free which is always a bonus. Only recommendation would be for a mirror in the bedroom, that would have been useful. The only reason I didn't give up a top score was due to the loud music being played in the apartment below us. I appreciate this is outside of the owners control nevertheless we had an early start in the morning and it was difficult to rest when the music was loud. We did feed this back though so hopefully it was just a one off situation with other rentals. We would definitely return.

Stayed in March 2025

Very neat and clean, comfortable beds. Unable to open one blind as it was broken, and the sauce pans provided very too small to cook 3 portions of pasta. However checkin / checkout was very smooth and easy, and the staff friendly and helpful

Stayed in April 2025