We had a wonderful stay! The location is great, close to a lot of the attractions and walking distance to very nice restaurants, shops, etc. The staff is wonderful, Harvey was very attentive and kind. The rooms are lovely and comfortable and we had a fantastic afternoon tea. We highly recommend staying at The Kensington

Stayed in March 2024

Water was a bit musty

Everyone

Stayed in April 2024

The only thing I would say is the bathroom was a little cold. Didn't seem to have a heater inside. Also the water pressure was not ideal in the shower and the temperature kept changing from hot to warm. So the morning shower was the least enjoyable part of the stay. I didn't bring it up to the staff honestly so not sure if this could have been resolved during my stay. But it wasn't significant enough to bring up.

Great location, staff were nice and lobby lounge is really nice. The room is comfortable. A little on the small side but expected for central London. Generally felt like great value for money.

Stayed in February 2024

Great location, and friendly staff

Stayed in February 2024

Location, friendliness and helpfulness of staff excellent

Stayed in December 2023

I have reserved 2 rooms for a family of 4 people, as the rooms were not looking large enough at the description on the website. We were given rooms at the roof floor, which due to the half-ceiling were even smaller and uncomfortable. We didn't request change as it was December 28 and rooms were full as was initially stated during the check-in. As well as the bathroom was extremely small in size and felt uneasy using the toilet and the shower. The carpets were old and too dusty despite all the efforts of the cleaning personnel, who were excellent at their job. The rooms need a renovation soon, especially the doors and the walls. The breakfast at the hotel was way below you expect from 5 star hotel. The price is a lot higher comparing other same category hotels, 40 pounds for adults and 30 pounds for kids plus service charge of 12,5% and surprisingly they automatically add gratuity, which they later removed from the Bill given the I waited for around 40 minutes for the order, part of which the waiters forgot to bring. Better to use the Cafes around the hotel for breakfast which offer much more and for the below price.

Overall location of the hotel was very good. It was both in a quiet area, where there wasn't extra noise of the neighborhood, as well as was 5 minutes away from South Kensington U station. It was 7-8 minutes of walk away from Natural History Museum. The staff, especially Michael at the reception, Orcun at the concierge were very kind and attentive. I kindly asked for rooms close to each other, which was perfectly executed.

Stayed in January 2024

Nothing

Excellent well appointed hotel. Professional staff and everything was very clean

Stayed in December 2023

The location is excellent, in South Kensington. The hotel is very well maintained in every detail. The rooms with a fireplace always lit are very beautiful. The staff is super kind and always available.

Stayed in December 2023

The Room was a little on the small side for the price you pay

Location close to two tube stations with nice restaurants and cafe's in a central but quiet part of London

Stayed in December 2023

The room was very clean and comfortable but not sure if it was value for money. We were upgraded so not sure what our original room would have been like.

Staff were extremely attentive. Afternoon tea delicious.. The lady at main reception was amazing. Overall it was a very special time in a brilliant location.

Stayed in December 2023

Room on the backyard was a little bit noisy due to the presence of air ventilation systems in the backyard

Centrally located well-maintained hotel. Great staff. Very good bar. Comfortable bed

Stayed in December 2023

Nothing

Everything

Stayed in November 2023

Excellent location and very friendly, helpful staff.

Stayed in December 2023

Nothing!

Great location, close to the tube station and bus stops. Lots of restaurants to choose from and quiet at night. The hotel was pristine and the staff couldn’t do enough to help. Will definitely stay again.

Stayed in November 2023

It is such a charming hotel, in an old townhouse. Very nice but till quiet neighbourhood in Kensington/ Chelsea. But also a lot of restaurants around the corner and Hyde Parc on walking distance. The staff and concierge are wonderful, friendly and so very helpful! The decoration of the hotel is amazing! Stylish, unique and cozy. I am a returning guest and hope to remain one!!

Stayed in October 2023

Nothing! It was great :)

Fantastic location! Everything about the hotel was great, the staff were lovely & couldn’t have been more helpful either

Stayed in November 2023

Price of breakfast

Breakfast was too expensive £40 ph

Stayed in November 2023

The room had a lamp for the fire control which was very intense and straight to eyes. I didn't enjoy my sleeping too much as the previous times

Excellent breakfast with very polite and willing service people. The ambience is amazing

Stayed in November 2023

There was noise from the next room (voices,water )and from the corridors ,it seems there is no proper insoulation

Very good breakfast Good location The stuff polite Homey atmosphere

Stayed in November 2023

The very bright green emergency ceiling night light.

Unfortunately there has been a change in the Breakfast menu selections. The items are very well prepared, but no longer close to value for money.

Stayed in November 2023

Problems with the first room but this was sorted.

Had a problem with first room and was upgraded to a better one

Stayed in November 2023

Our room was small and our room experienced loud noises from a Club, I believe, on one Saturday night, late for about 2 hours. Otherwise, our stay was very nice! Our friend, who was traveling by himself commented that his room was very small.

Staff was excellent, friendly and very helpful! The main area of the lobby for drinks and meetings was very nicely appointed and the flowers in that area were beautiful. The exterior area was also nicely kept with pretty fall flowers. We stayed here in successive years about 7-8 years ago but then drifted away because the rooms became smaller and smaller, the service was not as good as when we first stayed at the hotel, and the pricing was too high. We decided to give the Kensington another try this year and were pleased.

Stayed in October 2023

Nothing to report

Hotel ambience

Stayed in October 2023

Nothing special

Hotel ambiencee

Stayed in October 2023