Breakfast has ample room for improvement

The location was perfect and amazing to relax. The reception staff was quite quick and cooperative to address my requests.

Stayed in April 2024

Restaurant... LOVED the breakfast, LOVED the bar!! We had a dinner package (starter, main, dessert), but we were served by a younger staffmember. Unfriendly and everything went very fast. Our food came one thing after the other, we couldn't enjoy it. Even at the beginning she told us rudely we made a mistake and we hadn't got the package included in our price. She went away to another staff member, afterwards she didn't say anything to us anymor, she just cleaned our table and gave us the new dishes. Really strange... I think they should shoose the restaurant attendants more carefully . We loved the bartenders and every other staff member though, very friendly!! It was just this one person... Learning by experience I guess, but not a nice experience for us though.

We wanted to book for another night, but there weren't any rooms available except the suite. We got the suite with a really big discount (AMAZING). I thought the view from our first room was better though (right in front of the lake). At the suite there was the parking in front of us. But the suite room was really crazy cool though 😁.

Stayed in February 2024

Nothing

Great choice of hot/cold food, great coffee machine…

Stayed in April 2024

Nothing

Breakfast was excellent and location was relaxing staff were curious and helpful

Stayed in March 2024

It’s a little bit hard to find if you get here

Lovely view, friendly people and foods are nice as well

Stayed in March 2024

Its position right on the loch, views were amazing both from our room and from the bar and restaurant

Stayed in March 2024

We felt the food was underwhelming so we'd stay again but eat elsewhere

Stayed in February 2024

Nothing

Being on the banks of the loch

Stayed in March 2024

Very comfortable , clean and fantastic location

Location is fantastic

Stayed in January 2024

Beautiful, spacious room with amazing views. Lovely staff, very clean, and delicious food.

Stayed in February 2024

No issues with our stay.

Fantastic location, beautiful views of the loch. Staff were fantastic room upgraded and late checkout for a very reasonable charge. Dinner and breakfast were great.

Stayed in February 2024

room view breakfast dinner and the friendly and proficient service

Stayed in February 2024

Excellent service quality View magnificent from room Room Excellent too

Stayed in February 2024

Nothing

Nice bar comfortable fire place great location

Stayed in January 2024

Everything was excellent. 1st class . 👍

Stayed in February 2024

The weather but can't change that !

Lovely room with a beautiful view of the Loch. Comfy bed. Staff were all lovely including housekeeping who did a fabulous job. Great atmosphere in bar/restaurant and had a great meal. Would definitely book here if staying at Loch Lomond again.

Stayed in February 2024

Nothing everything was wonderful

The scenery was stunning around the hotel Close to the amenities in the village of luss Good was excellent

Stayed in February 2024

Nothing

Fantastic location, right on loch, wonderful large room, with a view to die for!

Stayed in February 2024

The weather! The only negative was having to walk from our suite to the main hotel for the restaurant & bar. The weather was wild during our stay, otherwise it would've been fine. Maybe offer a brolly in the suites for guest to use?

The reception staff were very welcoming when checking in/out. The quiet location of the hotel and the scenery was great. The hotel itself is very nicely decorated throughout. Food was good and the waiters/waitresses were polite and attentive. Bar staff were also very welcoming and the bar area had a lovely ambience with the fire in the seating area.

Stayed in February 2024

Everything was lovely from booking in until leaving.

Stayed in February 2024

I Don't think it needs any improvement and my husband and I were delighted with our stay.

Had a great selection of fresh fruit , cereal cheeses ect. Also a full hot breakfast of your choice.

Stayed in February 2024

Nothing

The location

Stayed in January 2024

There's not much not to love, really. The one-way system in the car-park is a little confusing, and you wouldn't want to be stuck at the top of the car-park if you're going to be staying down at the bottom. It's quite a trek. It'd be nice if perhaps there was access between the hotel's part of the shore and the public part, so you could nip into the village without having to go alllll the way up the hill and back down again, but ... really... I can't call that a complaint.

The room (a Corbett, if I recall) was one of their highest spec rooms. It had a beautiful and spacious bathroom (I think because it had originally had an in-room sauna, all of which were removed, having been deemed to be dangerous) with a glass-fronted balcony offering panoramic views of the loch. The building is so close to the waterfront that little if anything of the land is visible between you and the water. I'd strongly recommend you leave your curtains open, to get the full benefit of the changing of the landscape with the light... though I appreciate that if it's the height of summer, this won't be possible as it doesn't really get dark. I've previously (and by that I mean twenty-odd years ago) stayed in one of their standard rooms, and while I wouldn't be able to comment on the fit and finish today, given how long ago it was, the same stunning view really made the stay, despite there not being a balcony on the cheaper rooms. I did consider trying to get the Carter Suite, where Jimmy Carter used to stay when he was on his fishing holidays. When I was here in the 1990s, there were pictures of him in reception, holding up his catches. The receptionist was lovely, and was able to let us check in LONG before we were meant to. We'd arrived three hours ahead of schedule, having had an earlier start than we had anticipated.

Stayed in December 2023

Nothing to dislike

I was a bit dubious having read some reviews and because of that we chose not to have an evening meal in the restaurant and went to the local pub. The hotel itself doesn’t look much from the outside but is lovely inside. We were in room 6 which had spectacular views over Loch Lomond. Lovely room and large bathroom with both separate shower & bath. Bar area had open fire and plenty of quality seats/sofas. Breakfast was included and it was really delicious, good quality ingredients well cooked. Was just meant to be a stop over on route to the highlands but so much more.

Stayed in January 2024