Bayshill Road, Cheltenham, GL50 3AS, United Kingdom
#17 of 28 hotels in Cheltenham
Guests' ChoiceBased on 1998 hotel reviews
7.8Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
7.9
Staff
8.8
Value for money
7.4
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Jonathan
United KingdomHot water delivery was slightly erratic in the room.
Great location in a lovely wide road away from the traffic but still easy to walk into the town or shops and restaurants. Added bonus of parking on site at a reasonable daily rate , leave the car and walk as mainly flat. Great breakfast and bar was spacious and light with a lovely terrace.
Stayed in April 2024
Reviewed: April 14, 2024
Tina
FranceIf I had not got an up grade I would have struggled to get into the bath / shower due to height
The staff were so friendly The room was a good size ( due to up grade ) Facilities all worked well The hotel adjusted the price for breakfast as I only eat a small about each morning
Stayed in April 2024
Reviewed: April 14, 2024
Philip
United KingdomN/A
Stylish hotel, bar and conservatory were really nice and the cocktails were fantastic. We enjoyed the breakfast too, really well cooked and fresh quality ingredients. The room was a good size and the bed was really comfortable.
Stayed in April 2024
Reviewed: April 12, 2024
Sharon
United KingdomLighting and control box not easy to use
Position, staff, room
Stayed in April 2024
Reviewed: April 8, 2024
Sarah
United KingdomWater not very hot.
Very friendly staff. Ground floor room. Location.
Stayed in April 2024
Reviewed: April 3, 2024
Emma
United KingdomWe decided to have our evening meal in the hotels restaurant which was our first experience here & one we were looking forward to. We booked a table upon on arrival & went down at the relevant time, however we were were waiting several minutes before we were greeted or acknowledged in anyway by the staff which was disappointing. We ordered the chicken & also the Ox cheek as our two main meals & whilst they were presented nicely they were in fact luke warm & not as flavoursome as we had hoped. Sadly this put us off ordering desserts. I thought this was a great shame as the restaurant itself was beautiful & there was a lovely ambience to it.
We had a great stay at Malmaison recently. The hotel itself was located very well within walking distance of the town & was situated within a nice looking neighbourhood. The hotel was well maintained & the receptionist who welcomed us was very polite, welcoming & professional.
Stayed in March 2024
Reviewed: March 31, 2024
Sukhova
United KingdomYou could hear everything that is happening in the corridor. Which was fine as was occasional passers. However, a dog next door was barking during the night. Earplugs helped but not completely. £15 for a 1 hour later checkout is a bit too much in my opinion. I would have willingly paid to stay until 2pm as there was a direct train to London at 3pm, but paying £45 for that is too much.
I liked the design, amazing location, beautiful building, rooms are a little bit 60-70s vibe. I actually liked that it was warm in the room and I could open a window for some fresh air. Black out curtains, comfortable bed, pillows.
Stayed in March 2024
Reviewed: March 31, 2024
Andrew
United KingdomNothing it was as expected
All good
Stayed in March 2024
Reviewed: March 26, 2024
Summer
United KingdomWhilst we very much appreciated the room upgrade (we were in room 215), the bed in the room was made up of two single beds pushed together, but apparently not fixed together, so unless you laid in the middle of each mattress, you'd fall down the gap in the middle as the mattresses would separate. We were there for just one night, but had it been longer, would have asked for a different room. The lighting was a bit bizarre too, and not sure all spotlights were working in the bathroom, but again for the short time we were there, it wasn't worth asking to move.
Lovely venue, friendly and helpful staff on reception, tasty breakfast options, and we were given a complimentary room upgrade.
Stayed in March 2024
Reviewed: March 17, 2024
Mary
IrelandThe air conditioning in our bedroom was difficult to set. We couldn’t regulate it below 19 degrees and therefore we found the room very warm. If the window could open up more that would have been ideal.
The location was great. We enjoyed dining in the restaurant each night. The food and service was excellent. It was nice to stay in a lovely old building for a change. Thank you for your hospitality!
Stayed in March 2024
Reviewed: March 12, 2024
Kamdar
United KingdomThe service from the staff was excellent
Stayed in March 2024
Reviewed: March 11, 2024
Shaun
United KingdomI felt that the evening meal menu choice and what was served was disappointing; however, the team accepted the feedback and the matter resolved. It would not stop me returning to the hotel.
The staff at Malmaison were excellent. The room was excellent and the hotel in general was a real pleasant building to frequent. I enjoyed my stay and was made to feel both welcome and comfortable. The reception team went out of their way to resolve a problem created on the Booking.com website - they didn't make excuses they honoured the booking. I was immensely impressed by their professionalism and personal touch. I am grateful.
Stayed in March 2024
Reviewed: March 7, 2024
Jaya
United KingdomBreakfast was ok but if it was being charged on top of the room price it is overpriced - luckily for us it was included!
Lovely room, great central location
Stayed in March 2024
Reviewed: March 6, 2024
Anne
United KingdomProviding chest of drawers and better lighting and switches
All very good
Stayed in March 2024
Reviewed: March 6, 2024
Andrey
United KingdomVery nice hotel within a short walk from the centre,parking available, staff very friendly & helpful
Stayed in January 2024
Reviewed: March 5, 2024
Steve
Switzerlandvery well located parking nice rooms nice bar
Stayed in March 2024
Reviewed: March 2, 2024
Chris
United KingdomRoom decor needs refreshing
Location
Stayed in March 2024
Reviewed: March 2, 2024
Melanie
United KingdomDark bathroom, dripping tab.
Great location, clean comfortable room. Lovely friendly staff.
Stayed in March 2024
Reviewed: February 16, 2024
Allison
United KingdomThe air conditioning unit was noisy during the night and I also couldn’t lock our bedroom door.
The location was brilliant and very easy to find. The breakfast was okay but a little overpriced. Hotel could have done with a fitness suite, although the guests are permitted to use a nearby gym for no cost.
Stayed in February 2024
Reviewed: February 12, 2024
Vicky
United KingdomThe only thing I didn’t like was … the lighting in the bedrooms … club rooms and club deluxe suite .. both VERY poor lighting. Had to get ready for a party … impossible !!
Location was perfect for us… could park very close by … great decor in public areas
Stayed in February 2024
Reviewed: February 11, 2024
Kinga
United KingdomFantastic location and great room sizes.
Stayed in February 2024
Reviewed: February 9, 2024
Jane
United KingdomVery dark lighting in room. Tap handles on sink needed a good clean around the base. Water for bath was not hot enough.
Lovely location with short walk to town and parks. Modern facilities and friendly staff
Stayed in February 2024
Reviewed: February 9, 2024
Georgina
United KingdomLighting in room was a bit low.
Beautiful building and big rooms. Very convenient location, 20 min walk from train station and 5 min walk from shops and restaurants.
Stayed in February 2024
Reviewed: February 7, 2024
Liz
United KingdomThe lighting in the rooms is very low level - impossible to apply makeup! It was disappointing that the bar was closed for private functions on both nights that we stayed
The bed was very comfortable and the shower was excellent. The location is ideal. Nice coffee and tea making facilities in the room. Reception staff very helpful and accommodated a late check out for us! Breakfast delicious but pricy!
Stayed in February 2024
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