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  5. Reviews of The Old Custom House

Reviews of The Old Custom House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

South Quay,, Padstow, PL28 8BL, United Kingdom

#6 of 14 hotels in Padstow

Guests' Choice

Review Score

Based on 1201 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    9.8

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 25, 2025

    8.0
    A very comfortable 24 hour stay
    • Leisure trip
    • Family with young children
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs are challenging with large bags but we did it!

    Comfy bedroom with terrific view over the harbour. Plentiful tea, coffee and biscuits in the room - fantastic. Great breakfast.

    Stayed in September 2025

  • Reviewed: September 24, 2025

    9.0
    Beautiful location, fantastic staff good food and drink.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property was tired In places, loads of stairs and corridors.

    Location was great! Fantastic staff couldn’t do enough for you. Breakfast selection was small but absolutely delicious!! couldn’t fault what we had.

    Stayed in September 2025

  • Reviewed: September 22, 2025

    10
    Great place, good food and amazing staff
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Great staff who served fantastic breakfast

    Stayed in September 2025

  • Reviewed: September 20, 2025

    7.0
    Great location poor room.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room hidden in a maze of small corridors. Room a bit tired. Not impressed by cleanliness. Overpriced.

    Great location. The restaurant and breakfast were good.

    Stayed in September 2025

  • Reviewed: September 17, 2025

    8.0
    Small rooms but very functional. Fantastic location!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are quite small but are well equipped.

    Great location, friendly staff. Nespresso machine in the room!

    Stayed in September 2025

  • Reviewed: September 17, 2025

    8.0
    Very Good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking £10 in carpark opposite and stairs in hotel could be awkward especially with bags. I only mention the stairs for anyone who has problems in that area because to be fair there is not a lot the hotel can do about it as it is a very old building.

    It's location right on the harbour and close to everything Easy to get ferry over to the rock for a coastal walk. Enjoyed our stay

    Stayed in September 2025

  • Reviewed: September 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely spot right on the harbour, comfortable room and great food. Staff very welcoming and happy to find a safe place for my bike, always a good measure.

    Stayed in September 2025

  • Reviewed: September 15, 2025

    10
    Great location, such helpful and welcoming staff in all areas
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Was all good

    Quirky getting to our room, up and downstairs, through doors, was fun and the amazing staff will help with bags so no need to to be put off - Thankyou Amy

    Stayed in September 2025

  • Reviewed: September 15, 2025

    9.0
    Incredible location but not 4 star finish.
    • Leisure trip
    • Couple
    • Double Room with Town View
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s looking a bit tired in places. Flaky paint and ceilings. Room was dusty on top of wardrobe- not being funny but it was think and looked like it was snowing when I put my bag on top. Black mould in shower, etc. it enough to detract from the stay but worth noting. Premium “Padstow” priced property and prob not a 4 star.

    We paid for a room with a view and think we got the best one in the hotel. Straight into the harbour, stunning. Huge room with a very comfortable bed. Delicious breakfast with premium ingredient’s. All staff very nice .

    Stayed in September 2025

  • Reviewed: September 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was uncomfortably hot which made it difficult to sleep.

    Beautiful old building right on the harbour.

    Stayed in September 2025

  • Reviewed: September 15, 2025

    9.0
    Right on the harbour
    • Leisure trip
    • Family with young children
    • Double Room with Town View
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Parking close by. Nice staff. Nice breakfast included.

    Stayed in September 2025

  • Reviewed: September 13, 2025

    8.0
    Great stay in Padstow
    • Leisure trip
    • Couple
    • Double Room with Town View
    • Stayed 2 nights

    The car park right in front of the hotel was really handy. The building is very old and so very charming. Staff very pleasant and the breakfast was excellent.

    Stayed in September 2025

  • Reviewed: September 11, 2025

    9.0
    Perfect stay in a perfect location
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Room was perfect. Very spacious and comfy. Amy on the reception was very helpful and friendly. The breakfast in the morning was very good with friendly staff. I was served by a man named Jesus and a lady whose name I unfortunately can't remember, but both were very good.

    Stayed in September 2025

  • Reviewed: September 11, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Town View
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing accomodation - old but awesome

    Stayed in September 2025

  • Reviewed: September 9, 2025

    9.0
    Wonderful stay in a beautiful part of the world!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms a long way from reception, building a bit of a labyrinth!

    Excellent breakfast, great choice and hot breakfasts cooked well.

    Stayed in August 2025

  • Reviewed: September 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Carparking was a challange, looking for space. Room was noisy at night, because it looked onto the street..

    Location great

    Stayed in September 2025

  • Reviewed: September 8, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    lovely room and excellent breakfast. V helpful staff

    Stayed in September 2025

  • Reviewed: September 6, 2025

    10
    Perfect for a Padstow stay.
    • Leisure trip
    • Couple
    • Double Room with Town View
    • Stayed 1 night
    • Submitted from a mobile device

    It was everything we hoped for so to answer the question - nothing.

    Perfect location for a visit to Padstow with great harbour view. Parking is in a public car park opposite that was extremely busy even on a Thursday in September. Superb breakfast.

    Stayed in September 2025

  • Reviewed: September 5, 2025

    7.0
    Great location, small rooms
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are extremely small for the price and one was very hot even though the outside temp was cool. The bar staff need more training - our cocktails were poorly made, missing ingredients and expensive.

    Location was great as were FOH staff. The beds were comfortable. Nice towels.

    Stayed in September 2025

  • Reviewed: September 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Town View
    • Stayed 2 nights

    Nothing we didnt like.

    The dual aspect view of the harbour and the fishing docks was great for people watching, and beautiful in the morning with a cup of excellent coffee provided in the room. Staff were really friendly and always very helpful.

    Stayed in August 2025

  • Reviewed: September 2, 2025

    7.0
    Really lovely
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff and ambiance

    It was old and quaint just a pity no lift

    Stayed in August 2025

  • Reviewed: August 31, 2025

    10
    Brilliant stay!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was amazing

    Stayed in August 2025

  • Reviewed: August 31, 2025

    9.0
    Lovely, tranquil location, friendly staff, we didn’t want to leave!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I can’t say there was anything we didn’t really like. Only that our room was a bit of a hike , but I know now to request a room closer to the front of the building. Also maybe a better selection of fruit for breakfast. Other than that everything was absolutely fantastic and we would stay again in the future. We look forward to seeing you after the refurbishment.

    We loved the location, convenient access from the car park. We loved how clean the whole place was kept, the cleaners always asked us if we needed anything if we were still in our room. All the staff were so friendly and the cooked breakfast was fantastic. I wish we lived closer so we could come again more frequently! We didn’t want to leave!

    Stayed in August 2025

  • Reviewed: August 28, 2025

    9.0
    A lovely weekend break.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lack of parking and the showroom/toilet was looking tired.

    Its location and how picturesque it was. My room was a lovely size and felt homely.

    Stayed in August 2025

Showing 1 - 25

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