Tay Street, Perth, PH1 5LD, United Kingdom
#12 of 17 hotels in Perth
Guests' ChoiceBased on 2133 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
7.9
Staff
9.1
Value for money
8.0
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 22, 2024
Ramsay
United KingdomOnly downside, at my age, was climbing two flights of stairs with luggage as there is no lift available.
Very enjoyable stay - lovely hotel - room was bright and spacious - food was excellent - staff were all very friendly and helpful.
Stayed in April 2024
Reviewed: April 17, 2024
Gazn_40
United KingdomThe staff were great, arrived late and left early so didn't get chance to explore the facilities, the breakfast was very good also.
Stayed in April 2024
Reviewed: April 16, 2024
Maureen
United KingdomNo lift in the property.
Beautiful dining area overlooking Tay
Stayed in April 2024
Reviewed: April 16, 2024
Craig
United KingdomMy partner was a little uncomfortable with the bathroom, the size was great, but it had a large window that had a net curtain, the loo was right next to the window, and could easily be see through, especially at night time with the light on, have been more appropriate if it was covered with a plastic screen or something,half way up.
Location, staff, room size.
Stayed in April 2024
Reviewed: April 15, 2024
Richard
United KingdomCar Parking
ok
Stayed in April 2024
Reviewed: April 13, 2024
Suzanne
United KingdomThe staff made me feel welcome, helped me with my luggage as there were only stairs at the property and they even helped me sort out a taxi to an event I was attending. The room was clean and obviously well looked after, with plenty of space to spread out my things and not trip over them. The bathroom had fresh towels and the shower was very easy to figure out and get at a reasonable temperature without scalding myself.
Stayed in April 2024
Reviewed: April 12, 2024
Mcfarlane
United KingdomBreakfast could have more choice. Beds not that comfy,
Staff very pleasant, room was ok, lamp not working, sockets in strange places, overall satisfactory
Stayed in April 2024
Reviewed: April 11, 2024
Elena
United Kingdomparking at the rear of the hotel is limited, we were lucky as we did manage to find a space. But considering the hotel was built long before cars were invented this probably has to be expected. However, there are alternative car parks nearby.
The spacious room had a comfy bed, tea/coffee/biscuits. Breakfast was tasty with a good variety. The Staff were attentive and welcoming. It's a historic building, in an ideal location for walking around the city, with a beautiful view right on the banks of the river Tay.
Stayed in April 2024
Reviewed: April 9, 2024
Brenda
United KingdomBed was a bit uncomfortable
Staff were lovely. Food was nice
Stayed in April 2024
Reviewed: April 8, 2024
Karen
United KingdomStaff very friendly nothing was a hassle looked after
Stayed in April 2024
Reviewed: April 8, 2024
Karen
United KingdomWe were meant to have a double room but we had 2 single beds pushed together. Shower sprayed everywhere. Had to get out to switch it off as it was spraying right into my face.
Location was great. Hotel was quite Scottish looking downstairs. Staff were welcoming and helpful. Breakfast was good
Stayed in April 2024
Reviewed: April 7, 2024
Neil
United KingdomRooms were pretty basic
Excellent location. Really good food. Brilliant staff.
Stayed in April 2024
Reviewed: April 6, 2024
Jane
United KingdomJust the decor
The breakfast was lovely but decor is a bit dated
Stayed in March 2024
Reviewed: April 5, 2024
Matthew
United KingdomNothing major. Taps in the bathroom were hard to turn on/off if I was being picky
Beautiful old hotel looking out onto the river. Room was a great size and very clean. Breakfast was delicious and all the staff were friendly and helpful Very well priced too
Stayed in March 2024
Reviewed: April 5, 2024
Stephen
United KingdomBed was a bit hard ( probably needing a new mattress )
The location is handy for everything , staff were nice
Stayed in April 2024
Reviewed: April 4, 2024
John
United KingdomHot water in bathroom. Was not particularly hot but was acceptable
Booked a suite which great size and comfort
Stayed in March 2024
Reviewed: April 3, 2024
Karen
United KingdomLovely old building and great central location
Stayed in April 2024
Reviewed: April 3, 2024
Clare
United KingdomThe staff where fantastic, friendly and approachable. I stayed several days over 3 weeks and each room was lovely. I stayed mostly in the single rooms and they where very cosy and comfy. Breakfast was ideal and staff very chatty and welcoming.
Stayed in March 2024
Reviewed: April 1, 2024
Kararaina
New ZealandThe furnishings in the room are due for a much needed update (especially the bed and curtains). Extra work is needed for the windows (paint work and treating rot)
The staff were fantastic! Especially the breakfast staff.
Stayed in March 2024
Reviewed: March 31, 2024
Hilary
United KingdomA dog barking regularly
Location
Stayed in March 2024
Reviewed: March 30, 2024
Andrew
United KingdomRoom was dated
Location
Stayed in March 2024
Reviewed: March 30, 2024
Lindsay
United KingdomShower was powerful, but water temp was variable. High tea much better value than dinner menu, and MUCH better menu. Car parking very limited, but pay car park nearby in Kinnoul Street. No lift makes it harder for elderly or disabled guests.
Lovely old hotel. Could do with some upgrading, but that might detract from its charm. Lovely big rooms. Very handy for centre. Staff very accommodating and helpful.
Stayed in March 2024
Reviewed: March 28, 2024
Ann
United KingdomThere was no hotel information in the room e.g. no WiFi code and the milk cartons were out of date. Both points rectified without fuss by the reception staff and night porter.
After the convenient location, the best thing about the hotel was the staff who without exception were friendly and efficient. What an asset. Bed was comfortable. Room was quiet. Buffet breakfast was fine and plentiful.
Stayed in March 2024
Reviewed: March 27, 2024
Janice
United KingdomNothing
Staff were lovely very helpful
Stayed in March 2024
Nerja, Spain
Figueres, Spain
Sanur, Indonesia
Newnan, USA
Monopoli, Italy
Ko Samed, Thailand
Boal, Spain
Ieper, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content