Market Street, Lancaster, LA1 1HP, United Kingdom
#11 of 12 hotels in Lancaster
Guests' ChoiceBased on 269 hotel reviews
8.0Cleanliness
8.6
Comfort
8.4
Location
9.5
Facilities
8.0
Staff
9.2
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 18 March 2024
Williamson
United KingdomNothing - no issues.
Excellent location and it was decent value. I would happily stay here again.
Stayed in March 2024
Reviewed: 26 February 2024
Linda
United KingdomThe bed seemed very small and the room was very hot at night, although the radiator was not on.
Perfect location for shopping, bars and restaurants. Room was nice and the bathroom was very nice. A good shower too. All staff we met were friendly. Sally, on reception was exceptionally nice.
Stayed in February 2024
Reviewed: 25 February 2024
James
United Kingdomeverything was fine for me.
Not far from the railway station, close to where I needed to be. Not far to walk.
Stayed in February 2024
Reviewed: 23 February 2024
Margaret
United KingdomAsked for a deluxe room. In my opinion it was not deluxe. Very small and struggled to get past the wardrobe.
Breakfast was great
Stayed in January 2024
Reviewed: 15 February 2024
Clarkson
United KingdomEverything was lovely
Very comfy but found the additional cost for breakfast too high should be included in the price.
Stayed in February 2024
Reviewed: 12 February 2024
Grant
United KingdomParking - there`s an empty car park at rear of hotel where guests are discouraged from using ?
Stayed in February 2024
Reviewed: 2 February 2024
Andrew
United KingdomLovely traditional hotel, close to the railway station and city centre.
Stayed in February 2024
Reviewed: 1 February 2024
Moyra
United KingdomVery central
Stayed in January 2024
Reviewed: 1 February 2024
Geoffrey
United KingdomThe windows are the old sash windows which haven't had extra glazing on, there was a draft from them, we had to wedge the curtains around the windows, also the central heating ( radiator) was in a timer, they came on very early morning then went off before you got up, we didn't stay for breakfast because of the price, we went around the block to weatherpoons.
The room was very modern and had been recently refurbished. The bathroom was spotless.
Stayed in January 2024
Reviewed: 1 February 2024
Anne
United KingdomThere is a car park at the back of the hotel where you cannot park. There is a car park fairly local which is pay and display. I rang the hotel period to us arriving and the person who answered the phone said they had an arrangement with one of the car parks for a discount. Unfortunately this no longer exists.
Great location
Stayed in January 2024
Reviewed: 25 January 2024
Harald
United Kingdomold room
The hotel is going through renovation. some rooms are new and modern, some are still quite old and scabby
Stayed in November 2023
Reviewed: 21 January 2024
David
United KingdomBar wasn’t open due a licence problem
Asked for a room Up grade and we did at no extra cost
Stayed in January 2024
Reviewed: 19 January 2024
Martin
United Kingdom£17.99 for the breakfast was extortionate and unrealistic. We got breakfast 5 minutes walk away for a ⅓ of the price.
Staff were helpful and friendly. The location was perfect for our visit.
Stayed in January 2024
Reviewed: 15 January 2024
Nichola
United KingdomWe liked everything.
Easy check in, lovely clean and inviting reception area. Pleasant and efficient staff.
Stayed in January 2024
Reviewed: 14 January 2024
Moira
United KingdomRoom a bit cool and bathroom dated but clean.
Ideal location and lovely staff.
Stayed in January 2024
Reviewed: 12 January 2024
Kathryn
Isle of ManMore information about facilities
Location
Stayed in January 2024
Reviewed: 6 January 2024
Aizaz
United KingdomFlush system was a bit weak as we need to do 2-3 times where only once is required. Cleanliness is great, towels gets changed daily, tea sugar milk stocked daily too.
Indeed a very good place. It is the best place in winters especially because rooms remains warm because of concrete walls. Everything was perfect.
Stayed in January 2024
Reviewed: 29 December 2023
Heatherelliot
United KingdomHeating was on a timer so the radiators turned off during the day and night (only came on for a little bit in the morning and evening) as we stayed in Decemeber this meant that it got very cold.
Staff were excellent, very accommodating and more than happy to help, we even got upgraded which was a lovely surprise. Fantastic location. Room and view was beautiful. Made for a great stay.
Stayed in December 2023
Reviewed: 24 December 2023
Sergey
United KingdomThe bath might be more comfortable. And I do not understand why the key should be always left within concierge. Otherwise is very good and convenient.
The location is great. Bed is quite comfortable. The bath is OK. Restaurant is very good and it is just downstairs. It is citi center.
Stayed in December 2023
Reviewed: 22 December 2023
Michael
Isle of ManWe were disappointed to find that supper and cooked breakfast were unavailable. These had been high on our list of reasons for choosing the hotel. Why the kitchen was closed in the run up to Christmas was not adequately explained. Had Dickens, a former guest, returned to the hotel he would have summoned some choice words.
Friendly welcome. Pleasant room.
Stayed in December 2023
Reviewed: 16 December 2023
Zoran
United KingdomExcellent location
Stayed in December 2023
Reviewed: 14 December 2023
Mark
United KingdomGreat location, recently refurbished, good little bar, on site parking.
Stayed in December 2023
Reviewed: 9 December 2023
Jenna
United KingdomNoise from traffic. Very bright in morning black out curtains needed. No bottle water.
Location
Stayed in December 2023
Reviewed: 9 December 2023
Peter
United KingdomRoom Location. Food Staff. Ambience.
Stayed in October 2023
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