Double bed, too small. Most hotels offer king size and we didn’t realise when we booked. Room very warm (radiator on in bathroom all night, no fan in room (although we didn’t ask for one). No shampoo or conditioner in shower ( bottle by sink labelled as this but it was soap) TV didn’t work, couldn’t get reception on it

Close to family so we could walk

Stayed in April 2024

Nothing to report

Lots of character and friendly staff!

Stayed in April 2024

Good cooked breakfast, continental part, sadly lacking. Rubbish coffee!

Old worldy, had character

Stayed in April 2024

The wifi is useless !!!

It is quirky!! Very clean and warm.

Stayed in March 2024

Staff helpful and friendly parking was ideal as we had a van and trailer

Quiet and ideal location for my trip,have stayed before

Stayed in April 2024

The breakfast

A very historic building

Stayed in March 2024

We were only offered instant coffee with breakfast, perhaps a Nespresso or similar coffee machine could be installed?

Amazing grade 1 listed 17th century coaching Inn. Lovely room with period features , reached by two flights of a stunning wide 17th century staircase.....wide enough presumably for ladies wearing hooped skirts.... King Charles the second stayed there. It is mentioned in one of Charles Dickens Novels. Good pub food in the evening.with generous helpings. Good freshly prepared breakfast Friendly and helpful staff

Stayed in March 2024

Bathroom needs a little updating but nothing seriously wrong

Fabulous old building, wonky floors real history from 1665

Stayed in March 2024

The food wasn’t quite up to scratch but I’m guessing there was some staffing issues.

Loved character of the old building. We had a good sized lovely room including a 4-poster bed.

Stayed in March 2024

We stayed in the King Charles suite and the shower was stuck in very hot so we didn’t use it.

Have stayed there many times and love going back

Stayed in March 2024

It was better as I moved rooms

They gave me a better room without a mattress foam mattress. The staff are very helpful and responded positively to my criticisms

Stayed in March 2024

It is a beautiful old hotel with lots of character

Stayed in February 2024

Would have liked freshly ground coffee at breakfast.

Lovely staff - fabulous building , good location

Stayed in February 2024

Nothing

Lovely meal and staff were very efficient, comfortable room

Stayed in January 2024

When we had our meal Sun afternoon, we felt service could have been slightly better. We had to flag a waitress down to ask to order dessert, but otherwise excellent food and good service

We loved the pre historic look and feel of the hotel, well modernised, great decor and excellent comfy bed

Stayed in February 2024

The only thing that I didn't like was that they overcharged me for my sandwich and it took a couple of weeks to sort a refund which is why I delayed leaving this review

My room was lovely ,just what I wanted . My daughter was in panto in Diss at the time so was perfect travel time by car . All staff were very polite and attentive , I was hungry the night I arrived and the kitchen was already closed , however the chef still made a sandwich

Stayed in December 2023

The room we were in needed: - a couple of chairs ... 2 comfy outdoor style stacking chairs would do the trick and offer flexibility. - hooks for hanging clothes on and hangers in the wardrobe - 2 keys would be helpful for w occupants

Location is quiet and handy for other places to visit in the area ... near enough to main roads and near to Diss. The hotel is a beautiful old building. We were in the annexe which meant we had a great view of the main building's beautiful architecture. Rooms were warm, bed was comfy, bathroom had bath and over bath shower and was spacious. Tea and coffee and kettle available. Staff were friendly and helpful and personable. Bar food was excellent and well priced. The bar itself had comfy chairs round a roaring fire which was a great focal point for the room and a cosy place to spend a winter evening.

Stayed in January 2024

Bed / Mattress could do with updating. Rooms are very dated.

Staff where very nice and accommodating. Food was good.

Stayed in December 2023

Interior no longer looks like its photos . Room was tired looking . Public areas were cold . Bathroom suffered from broken floor tiles , no towel railing , and a bad power shower. Lightening in bedroom inadequate. Fully understand that maintenance may be ongoing , but tools were left in public stair well .

Location was perfect

Stayed in January 2024

1. The breakfast situation. We were looking forward to one of the treats of staying in a hotel, a cooked breakfast, and were upset to only receive a basket. The basket contained insufficient food for two people, for example, one yoghurt on the first morning and only one croissant on the second (and no yoghurts). The quality of the produce was poor; plastic wrapped pain au chocolate, loose tea bags and croissants, and some items from Aldi. Also no plates were provided (only bowls for cereal). I do not think that it represented any kind of value at £10.95 especially as you emailed me the week before to offer this option as an add-on. There appeared to be enough staff around to deliver the baskets or operate the kitchen and you had emailed to say “During your stay we will be preparing home-made freshly cooked food” and it was disappointing that that did not include breakfast. 2. The original booking was for a room that included a seating area and a sofa, our room only had an armchair in the corner and no seating area.

Location was convenient

Stayed in December 2023

No electricity in the morning. No sockets worked. Reported to staff on reception and was advised management would be advised and be in touch. Didn’t happen.

Convenient to wedding we attended

Stayed in December 2023

- on arrival it was slightly unclear which of the 2 sets of double doors we should use to gain entrance to reception as there was a huge box just inside the doors. Then a RT turn for a little reception area located a the bottom of the wide sweeping staircase. Up to our room on the first floor - through a door which appeared more suitable as a storeroom type - along a short corridor to ‘Nelson’s’ room - a good size room with sloping , uneven floors hidden under the carpet but a large four poster bed - for me the rest of the furniture apart from the wardrobe didn’t enhance the room. No info related to stay in room- breakfast times, check out reminders, menus etc The breakfast room was chilly but tables were laid nicely but the instant coffee sachets and scant boxes of cereal were a little disappointing. Our cooked breakfast was ok but without carbs - toast was freshly cut bread but not brown as requested.

A very old coaching inn with a rich history- good location for our trip. Reception were very helpful giving us a list of contacts as the local taxi firm we thought we’d book had let us down. Good size room with a huge 4 poster bed. Warm room. Info in room regarding hotels history was interesting

Stayed in January 2024

Lack of good wifi

I have stayed here many times. Staff really friendly and helpful. Wifi terrible - they need to Improve this .

Stayed in December 2023

The stairs were precarious because they are so old and the wear & tear have caused them to be very uneven & difficult to walk up & down for us. The room was also very draughty.

The hotel has character with its history & age

Stayed in December 2023