Room seemed a little on the basic side, especially in comparison to the style of the lounge area but never-the-less it was exactly what we needed. Lift wasn’t working however we got a complimentary breakfast.

Good location, quite street, staff were brilliant; very friendly and approachable. Breakfast options were great.

Stayed in April 2024

The TV only worked on Netflix.

The hotel was close to the area I had appointments scheduled.

Stayed in April 2024

Trying to operate the high tech kettle in room. Needed instructions for the fancy kettle.

Staff member Ali was very welcoming when I arrived. I had a great check-in service and Ali was available for all my questions. The lift was out of service, and staff kindly delivered my takeaway to my room, which was appreciated cause my room was on 3rd Floor.

Stayed in March 2024

Basement

Location & room size

Stayed in January 2024

Room was a little cold.

Convenient to underground an walking distance to many locations. Quiet location.

Stayed in March 2024

Sound proofing could be better. Check out time could be extended to 12am.

Great location. They are helpful if you need to microwave three meals

Stayed in March 2024

It was my second staying at the sumner, this time the elevator did not work and we stayed at the 3rd floor. Not so fun. I dont know if the water running through pipes or the heating were making quite a background noise but it at least it was constant and you could use it as a white noise, so it wasnt very bad, just something to be aware of.

The location is awesome, right in the city center, close to oxford street, but also close to local shops, coffee shops, very nice area. There are only 2 rooms per floor, so you have less chances of being distrubed by the neighboors.

Stayed in February 2024

Lift was out of order. Room decor is dated although clean and in fairly good repair.

Very well presented, smiling staff, comfortable clean room and good breakfast. Clearly family run which is a big plus.

Stayed in January 2024

The bed and pillows weren't so comfortable. The lift wasn't working but it did not bother us as our room was at ground level. The room was not energy efficient as it was too warm that we had to switch on the ac on cooling. However, if you had to look at what the hotel could offer I would definitely recommend the hotel.

The room was big and nicely decorated. I loved the shower room. The hotel is situated few minutes walk from Marble arch. We didn't have breakfast but there are many shops closeby. The room was always clean and so was the bathroom. The lounge area was small yet amazing. The hotel has certain touches you do not find in other hotels. It feels homey. The price is not cheap, but yet again cheap and London never go together.

Stayed in January 2024

Nothing

Friendly staff and very clean

Stayed in January 2024

Well presented. Nice characterful London building with period features (fireplace, high ceilings) but with good modern and clean decor. Rooms large, big comfortable bed, perfectly adequate bathroom facilities. Close to Marble Arch tube and coffee shops etc for breakfast. Quiet residential street made for a good nights rest.

Stayed in December 2023

Everything as expected for this level and price paid.

Comfortable room, good facilities and great location for Hyde Park.

Stayed in December 2023

The room seemed quite old and worn-up, but it was very clean. and comfortable. The internet is terrible.

Friendly and professional staff, with a very good location.

Stayed in December 2023

No breakfast - or lift! Thin walls and floors so lots of disturbance from other rooms.

Friendly staff and good location

Stayed in December 2023

breakfast is very very poor

Stayed in November 2023

Sound proofing of room was average. Unfortunately we had noisy and inconsiderate neighbours.

No breakfast offered. Plenty of nice cafes just around the corner.

Stayed in November 2023

The breakfast room is located in the basement and is sort of minimum style. Very friendly pesonnel.

Very convenient and calm location in London. Room was nice.

Stayed in November 2023

The lift isn't working, the room was rather outdated and not that clean. Breakfasts were very basic and overpriced. Balconies in rooms are declared as a facility on Booking description but they cannot be open and used by guests.

Great location, friendly and helpful staff, early check in. Moody place to stay in for a London city break.

Stayed in November 2023

The A/C (heating) in our room kind of primitive. More noise than heat … TLC needed. Window Roman broken and bed light broken …

Perfect location

Stayed in October 2023

Lift not working

It’s style and history

Stayed in October 2023

Little bit costy.

Welcoming staff. Clean rooms. Good location. Nice atmosphere.

Stayed in September 2023

We was in room 100 which was downstairs next to the breakfast room. This appears to be under the main front door. Which slammed, buzzed and had squeaky floorboards all night keeping us awake. Also the room was very warm with no way of opening the window. The bathroom could do with a new gloss paint as chipped making it look tatty.

The hotel was easy to find and only a couple of minutes walk from the Marble Arch tube station. The reception was a bit hidden, but the staff friendly and allowed us to drop our bags off early.

Stayed in September 2023

Couldn’t work out how to use the kettle Quite noisy outside no sound proffing

Stayed in September 2023

Very welcoming and helpful staff. Great location. It served our needs well.

Stayed in September 2023