London Road, Valley, LL65 3DU, United Kingdom
#3 of 6 hotels in Valley
Guests' ChoiceBased on 1375 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.5
Facilities
8.1
Staff
8.9
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 13 March 2024
Christine
United KingdomThe room was not warm and could have done with supplementary heating.
The friendly staff, the generous sized room and the food.
Stayed in March 2024
Reviewed: 7 March 2024
Pauline
United KingdomI like the fact it was dog friendly .
The food was lovely specially the breakfast The staff were helpful .
Stayed in March 2024
Reviewed: 3 March 2024
Nicola
United Kingdom,,,,,,,,,,
.........
Stayed in February 2024
Reviewed: 26 February 2024
Rayner
United KingdomStaff were very welcoming, breakfast was beautiful and the location was superb after a delay ferry. A great last minute booking.
Stayed in February 2024
Reviewed: 26 February 2024
Duncan
IrelandOnly thing I can say is I would have like more fruit options for breakfast, chopped up melon, oranges, grapefruit etc.
Great location and very clean. Comfortable and very friendly staff. The hotel is older and a little quirky with some low ceilings which just gives it character.
Stayed in February 2024
Reviewed: 25 February 2024
Shawna
United KingdomThe bath had not been washed down properly as there was hairs/pubic hairs in the bath.
Staff were amazing and super hellpful. The rooms was lovely and bathroom was a good size and modern.
Stayed in February 2024
Reviewed: 25 February 2024
Dr
United KingdomMy only gripe was that Room 8 down the far end of the corridor is next to an exit door, this area seemed to be a hub for the cleaners at 7am having conversations about room cleaning, opening and shaking out plastic bags and to take the laundry in and out of... I spoke to the manager about this on checking out. The shower screen has been removed, leading to a bit of a mess at the edge of the bath, I'd removed the remaining bracket for a better appearance. Breakfast took 30 minutes from ordering to serving, this wait was apologised for by the breakfast staff, along with the fact that there was no milk or fruit juice which was dealt with on my bringing it to their attention.
Plenty of parking. Check in was simple, I asked at the bar and taken through into hotel reception. I had a great room and bathroom. I had an evening meal in the pub downstairs, delicious food ! All the staff were friendly and welcoming both in the evening and the following morning.
Stayed in February 2024
Reviewed: 24 February 2024
Debbie
United Kingdomthe bathroom felt a bit grubby, bath side panel hanging off and dirty behind.
cosy room, warm, clean bedding. nice big towels. nice breakfast. lots of parking.
Stayed in February 2024
Reviewed: 22 February 2024
Joy
United KingdomThe receptionist was not welcoming during check in but the lady who served breakfast was so friendly and helpful.
Great location, lots of space for car park, delicious cooked breakfast, clean room
Stayed in January 2024
Reviewed: 20 February 2024
Jessica
United KingdomThe bed was small
Easy check in, warm room and the breakfast was fabulous.
Stayed in February 2024
Reviewed: 15 February 2024
Cormac
IrelandCold, inadequate heating in room
Good location for Ferry
Stayed in February 2024
Reviewed: 12 February 2024
Kay
New ZealandStaff very friendly very helpful
Stayed in February 2024
Reviewed: 12 February 2024
Jillian
United KingdomAlthough the bathroom was sparkling and it looked like it had been recently refurbished, there needed to be finishing touches like the plaster work round the windows needed sanding and painting.
Friendly and welcoming
Stayed in February 2024
Reviewed: 10 February 2024
Sam
United KingdomThe mattress in the single rooms were uncomfortable.
We use this venue every time we are working it the area and need to stop over .
Stayed in February 2024
Reviewed: 9 February 2024
Euryn
United KingdomSome minor traffic noise
Very good value for money Convenient for the ferry port Good breakfast
Stayed in February 2024
Reviewed: 6 February 2024
Davis
United KingdomNothing
Value for money restaurant perfectly ok
Stayed in February 2024
Reviewed: 6 February 2024
Emma
AustraliaI arrived a little early and they had a room ready. so was able to check in a little early. the team were friendly and willing to help. it was busy at the bar being a Saturday night, the team brought my food to my room which I appreciated. only had one night stay. would stay again.
Stayed in February 2024
Reviewed: 5 February 2024
Donna
United KingdomThe staff were fantastic!! Friendly & helpful! Location fantastic! Definitely stay again & highly recommend to friends & family!
Stayed in February 2024
Reviewed: 2 February 2024
Louise
United KingdomNothing
Location, facilities, food and drinks
Stayed in February 2024
Reviewed: 29 January 2024
Kevin
IrelandExcellent Food
Stayed in January 2024
Reviewed: 28 January 2024
Barbara
United KingdomOnly one member of staff on in the morning he was absolutely excellent but should of been 2 on
Friendly staff good atmosphere clean room
Stayed in January 2024
Reviewed: 27 January 2024
Mark
United KingdomEverything good
The hotel is located in a good place the breakfast was beautiful
Stayed in January 2024
Reviewed: 25 January 2024
Gerry
IrelandNothing
I was delighted to find accommodation as my fery was cancelled. Everything was perfect and would definitely stay again
Stayed in January 2024
Reviewed: 25 January 2024
Keith
United Kingdom3 out of the four meals we ordered (2 each on both evenings) were fantastic but one meal (lasagne) was tasteless and bland, the bolognese meat was lacking seasoning and flavour (bar an over powering taste of pepper and oregano) the béchamel sauce lacked any flavouring at all, the hotel did reduce the price of the lasagne by 50%. We were informed at breakfast on the second morning that they had no chef so it was continental or nothing! The manager was on the premises but sent a member of staff to give the news!! I think any manager worth their salt would (should have) stepped up and taken charge and put, at least a basic bacon and egg breakfast on, we had no offer of a refund even though we had paid for a full breakfast offering. There were only 3 tables set for breakfast on the morning which made me think they didn’t think it was worthwhile doing a cooked breakfast
The property was clean and comfortable and the staff were very welcoming. Breakfast was awesome but see notes in what we didn’t like about our stay.
Stayed in January 2024
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