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  5. Reviews of West End Hotel

Reviews of West End Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

35 Palmerston Place, Edinburgh, EH125AU, United Kingdom

#144 of 167 hotels in Edinburgh

Guests' Choice

Review Score

Based on 1534 hostel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.3

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night

    The 3-layer bunk bed is very narrow on every level. It is difficult to enter the middle bunk and you cannot sit up at all.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Broken toilets, Soso clean bathrooms, check-in not before 3 pm (so you have to wait with no real locker room for the luggage) it's a budget long term stay hostel

    Well organised, very cheap good location

    Stayed in March 2024

  • Reviewed: April 19, 2024

    7.0
    Keep it up
    • Leisure trip
    • Family with young children
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 2 nights
    • Submitted from a mobile device

    Maintenance

    Stayed in April 2024

  • Reviewed: April 19, 2024

    8.0
    Budget friendly, clean, good location
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    You can use the lobby / bar for hanging out and dining, but beware that the underground kitchen closes for the late night. The large dorm can get a bit chaotic. Be sure arrive early if you mind getting the very top bunk bed. It wiggles a bit.

    Helpfull staff, tram stop and the city center are nearby. Convenient mini lamps and sockets next to each bed. Lockers available for 1 £ coin deposit.

    Stayed in March 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted from a mobile device

    The stairs. This is probably most people's reaction when situated on the top floor. Hated the doors in the bedroom and outside the room banging especially when trying to sleep during the night. Couple people sharing with us(it was a 6 Beds, 2 triple bunk room)weren't very respectful of that and stayed up most of night in the toilet chatting aswell as other unmentionable things. The Bed I was sleeping in was very uncomfortable which also didn't help...the couple had cranked the heating right up before disappearing in middle of night to find pubs, so all round it was a very uncomfortable night despite opening the window which didnt open very far, ended up turning heating off again. Lessons learned, doubt I would stay again. Will stick to hotel over a hostel. It's a shame as the staff were lovely, hardworking people and if it were just for 2 sharing or sharing with more friends, it would be much better. I personally didn't enjoy the experience of sharing with strangers. Not the hostel fault though. This is just my preference.

    I liked that it was close to where I needed to be. The staff were friendly and welcoming. Explained what we needed to know easily. They had a bar in the hostel and the drinks were quite cheap as well which was nice to learn. I don't know if there was food available as didn't check. Shower was lovely and hot, although the cubicle itself could do with being freshened up and updated. The room was clean....again mattresses could be changed as were quite uncomfortable to sleep in. Overall, it was okay for what you pay. Cheap and cheerful:) Do not expect it to be the Hilton. You would be extremely disappointed.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The structure itself is very new and arranged however it was lacking in cleanliness both in the common areas and in the room. The kitchen has not much available and also here the cleanliness was not great. However this depends mainly also on other people who do not always maintain the order and cleanliness required. The property is 10 min from Dean Village and 30 min from downtown. Overall good.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The shared bathroom was so dirty

    Price is okay

    Stayed in March 2024

  • Reviewed: April 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Well, it's a hostel, so sometime the people who shared room are annoying

    The price is okay

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Overall it was good.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 7 nights
    • Submitted from a mobile device

    There were triple bunk beds so too narrow to do other things except sleeping on them. I banged my head couple of times.

    I loved its location and the facilities.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Great hostel
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi was too busy and couldn't connect, bed charging port was not working

    Staff, location, check-in, bar, building

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Would deffo return! Nice little garden area also :D
    • Business trip
    • Solo traveler
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilets could have been better maintained but minor issue. Still ok!

    Staff extremely friendly and accommodating!

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Great location and value for money.
    • Business trip
    • Solo traveler
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location. The staff are lovely and the place is always spotless. Great value for money, especially for me as a regular business traveller. Close to lots of restaurants and Haymarket is only a short walk away. Remembering how to sleep in a single bed takes a bit of getting used to, but they are comfy and all bedding is supplied.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Amazing value for money
    • Leisure trip
    • Travelers with friends
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing was the height of the middle level of the beds. I'm quite a shortie but banged my head a few times.

    I very much liked the location, the fact that there were available toothbrushes, soaps etc. The staff was lovely and very friendly. The location is amazing and it is great they even have a little garden in the back! Despite the number of people, there were never long queues to the bathroom or toilets.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    6.0
    Probably will not come back unless no other cheap hotel was available.
    • Leisure trip
    • Group
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bed space was too small. One cannot even sit on the bed if in the middle or bottom bunk bed. Ladder to go up the bed was made of steel making uncomfortable for the feet to climb up to. No other communal toilet/shower rooms aside from the en suite shared by 9 people. Imagine needing to use the toilet but someone is inside taking long to shower? Dining area in the communal kitchen only had two tables. We had to eat while standing in the kitchen because both tables were occupied. "Game room" is the dining area in one and is situated close to the laundry room. So little space that it felt like it was not all planned or thought of. Dining tables are available to sit outside but it's usually raining so it was useless unless it's a nice weather.

    Proximity to the city center. Staff were nice. Place was generally clean.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    It depends on what roommates you have, but that's part of living in a shared room. Not everyone is always considerate and quiet. We were a little surprised by the bathroom - common for multiple rooms and all genders, only 2 functional showers and not always clean.

    The location is perfect within walking distance of the castle and the center. The staff is very kind and helpful. The accommodation was not bad, the quality-price ratio was adequate.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed on the 3rd floor and there is no lift. The hostel is a big house, so it is a loooot of stairs to go all the way to the top. We didn't have check-in bags, but I imagine must be awful if you have them and you have to go all the way up. Good cardio though.

    The reception and bar area are very nice. Staff also very kind and always friendly.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Inexpensive, good accommodation and facilities.
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night

    Needs bigger lockers.

    Almost all, but see below...

    Stayed in March 2024

  • Reviewed: March 24, 2024

    6.0
    Good value for money
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Girls toilet door had no lock on in room 8 Mattresses very springy and dig in Lockers in room only big enough to fit essentials like passport, toiletries etc - not big enough to put a rucksack etc in so, bring a padlock

    Lovely friendly staff Good location Room warm Nice view

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Nice!
    • Leisure trip
    • Couple
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 2 nights

    Lockers it didn't work.

    Nice location!

    Stayed in March 2024

  • Reviewed: March 22, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Not enough toilets and showers for the number of guests Dormitory bunks far too close together

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only downside is that none of the wifis worked

    Clean, friendly staff, great value for money

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Nice, central hostel near Haymarket
    • Leisure trip
    • Solo traveler
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted from a mobile device

    Bed wasn't too comfy, it was warm but I kept banging my head. Not much room on lower bunks to maneuver. Pillows were not comfortable. Little room in the en-suite toilet. No lift in the building. Quite a few stairs to the top! Not hostels fault very noisy room. Can't be helped.

    Staff very friendly. Was checked in late at night. Nice hot power shower! Very powerful! Room was very warm! Too warm! I turned heating down. Lockers in room. Need £1 coin or trolley coin. Vanity room is very handy for drying hair etc.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Close to Haymarket
    • Leisure trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The bathrooms weren't super clean, but clean enough. The rooms tended to be a bit stuffy.

    The staff was very kind and helped with all my requests. The hostel is close to Haymarket station. The beds were clean.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Very good was great value for the money 💰💰

    Stayed in March 2024

Showing 1 - 25

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