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  5. Reviews of West End Hotel

Reviews of West End Hotel 3 stars

35 Palmerston Place, Edinburgh, EH125AU, United Kingdom

#143 of 166 hotels in Edinburgh

Guests' Choice

Review score

Based on 1522 hostel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.3

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The structure itself is very new and arranged however it was lacking in cleanliness both in the common areas and in the room. The kitchen has not much available and also here the cleanliness was not great. However this depends mainly also on other people who do not always maintain the order and cleanliness required. The property is 10 min from Dean Village and 30 min from downtown. Overall good.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The shared bathroom was so dirty

    Price is okay

    Stayed in March 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Well, it's a hostel, so sometime the people who shared room are annoying

    The price is okay

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Overall it was good.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    There were triple bunk beds so too narrow to do other things except sleeping on them. I banged my head couple of times.

    I loved its location and the facilities.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Great hostel
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    WiFi was too busy and couldn't connect, bed charging port was not working

    Staff, location, check-in, bar, building

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Would deffo return! Nice little garden area also :D
    • Business trip
    • Solo traveller
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 3 nights
    • Submitted via mobile

    Toilets could have been better maintained but minor issue. Still ok!

    Staff extremely friendly and accommodating!

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Great location and value for money.
    • Business trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location. The staff are lovely and the place is always spotless. Great value for money, especially for me as a regular business traveller. Close to lots of restaurants and Haymarket is only a short walk away. Remembering how to sleep in a single bed takes a bit of getting used to, but they are comfy and all bedding is supplied.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Amazing value for money
    • Leisure trip
    • People with friends
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 4 nights
    • Submitted via mobile

    The only thing was the height of the middle level of the beds. I'm quite a shortie but banged my head a few times.

    I very much liked the location, the fact that there were available toothbrushes, soaps etc. The staff was lovely and very friendly. The location is amazing and it is great they even have a little garden in the back! Despite the number of people, there were never long queues to the bathroom or toilets.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    6.0
    Probably will not come back unless no other cheap hotel was available.
    • Leisure trip
    • Group
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Bed space was too small. One cannot even sit on the bed if in the middle or bottom bunk bed. Ladder to go up the bed was made of steel making uncomfortable for the feet to climb up to. No other communal toilet/shower rooms aside from the en suite shared by 9 people. Imagine needing to use the toilet but someone is inside taking long to shower? Dining area in the communal kitchen only had two tables. We had to eat while standing in the kitchen because both tables were occupied. "Game room" is the dining area in one and is situated close to the laundry room. So little space that it felt like it was not all planned or thought of. Dining tables are available to sit outside but it's usually raining so it was useless unless it's a nice weather.

    Proximity to the city center. Staff were nice. Place was generally clean.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 3 nights
    • Submitted via mobile

    It depends on what roommates you have, but that's part of living in a shared room. Not everyone is always considerate and quiet. We were a little surprised by the bathroom - common for multiple rooms and all genders, only 2 functional showers and not always clean.

    The location is perfect within walking distance of the castle and the center. The staff is very kind and helpful. The accommodation was not bad, the quality-price ratio was adequate.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    We stayed on the 3rd floor and there is no lift. The hostel is a big house, so it is a loooot of stairs to go all the way to the top. We didn't have check-in bags, but I imagine must be awful if you have them and you have to go all the way up. Good cardio though.

    The reception and bar area are very nice. Staff also very kind and always friendly.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Inexpensive, good accommodation and facilities.
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night

    Needs bigger lockers.

    Almost all, but see below...

    Stayed in March 2024

  • Reviewed: 24 March 2024

    6.0
    Good value for money
    • Leisure trip
    • People with friends
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Girls toilet door had no lock on in room 8 Mattresses very springy and dig in Lockers in room only big enough to fit essentials like passport, toiletries etc - not big enough to put a rucksack etc in so, bring a padlock

    Lovely friendly staff Good location Room warm Nice view

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Nice!
    • Leisure trip
    • Couple
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 2 nights

    Lockers it didn't work.

    Nice location!

    Stayed in March 2024

  • Reviewed: 22 March 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Not enough toilets and showers for the number of guests Dormitory bunks far too close together

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The only downside is that none of the wifis worked

    Clean, friendly staff, great value for money

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Nice, central hostel near Haymarket
    • Leisure trip
    • Solo traveller
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    Bed wasn't too comfy, it was warm but I kept banging my head. Not much room on lower bunks to maneuver. Pillows were not comfortable. Little room in the en-suite toilet. No lift in the building. Quite a few stairs to the top! Not hostels fault very noisy room. Can't be helped.

    Staff very friendly. Was checked in late at night. Nice hot power shower! Very powerful! Room was very warm! Too warm! I turned heating down. Lockers in room. Need £1 coin or trolley coin. Vanity room is very handy for drying hair etc.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Close to Haymarket
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    The bathrooms weren't super clean, but clean enough. The rooms tended to be a bit stuffy.

    The staff was very kind and helped with all my requests. The hostel is close to Haymarket station. The beds were clean.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very good was great value for the money 💰💰

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    A great location. Clean and well maintained Hostel. Great staff.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 3 nights

    There was no door to our bathroom area which meant the light shone at night when someone used it.

    The hostel was clean and well cared for. The staff was very helpful and go out of their way to help you.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    Don't like the triple bunk beds.

    Location

    Stayed in February 2024

  • Reviewed: 24 February 2024

    6.0
    Great location for Haymarket area and beautiful St Mary's Cathedral next door.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 1 night

    Stairs omg....I stayed at 3rd level for all female dorm. So annoying walking up that. Also, internet I couldn't connect in that level even though tried the different ones they gave us. The water for the shower, for a cold place it was not even luke warm.

    Staff are great and welcoming. Nice spacious lounge with big screen and bar. Great for game watching. Nice to have toilet accessible on ground floor and storage for whole day.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The room was clean and comfortable

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Good and friendly place.
    • Leisure trip
    • People with friends
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    For this time, the door wasn’t really closing properly and was really heavy to open or close :) hope they fix it soon.

    I already stayed once in this hostel. It was lovely again. The location is amazing and in a really calmed area.

    Stayed in February 2024

Showing 1 – 25

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