2 North John Street, Liverpool, L2 4SA, United Kingdom
#35 of 104 hotels in Liverpool
Guests' ChoiceBased on 7862 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.5
Facilities
8.4
Staff
9.2
Value for money
8.6
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Andy
United KingdomCar parking. It advertised as if it had car o pop asking at the hotel but it didn’t and although it was only a 5 min walk it wasn’t at the hotel as I thought
Breakfast was good and the location was excellent
Stayed in April 2024
Reviewed: April 25, 2024
Chris
IrelandOnly 1 lift
Sky sports
Stayed in April 2024
Reviewed: April 24, 2024
Hannah
United KingdomThe room was a bit dusty but was okay for price of the money.
Very close to everything. Staff where lovely.
Stayed in April 2024
Reviewed: April 23, 2024
Linda
United KingdomWe got free wine & cheese in z hotel in Bath . We had booked through booking. Com. We were refused free cheese and wine in liverpool because we booked with booking. Com. Am confused.
Location and price
Stayed in April 2024
Reviewed: April 22, 2024
Keith
United KingdomThe glass shower and toilet together
Nice touch as we had wine and cheese in the evening free of charge
Stayed in April 2024
Reviewed: April 22, 2024
Marion
United KingdomThe location was great very central
Stayed in April 2024
Reviewed: April 22, 2024
Maureen
United KingdomNothing.
Excellent value for money
Stayed in April 2024
Reviewed: April 21, 2024
Przemyslaw
PolandWiFi was very bad. It was very expensive for a small room without a window. The bathroom and toilet was in the room, just behind the glass wall. A bit uncomfortable.
Location, it was clean and the personel was nice and helpful.
Stayed in April 2024
Reviewed: April 20, 2024
Becky
United KingdomOne lift which gets very busy in the morning
Location was great, close to the water front and many tourist locations
Stayed in April 2024
Reviewed: April 20, 2024
Alison
United KingdomThe lift. No stairs and the only lift very small. Took us ages to get down to the ground floor on the morning
Great location and reasonable price
Stayed in April 2024
Reviewed: April 19, 2024
Marco
IrelandThe Lift was to slow
The Location
Stayed in April 2024
Reviewed: April 19, 2024
Andrew
United KingdomRoom on the small side but adequate for a sort stay. Furniture tired.
Perfect location. Friendly, helpful staff. Able to leave luggage before check in time. Loan of umbrellas. Plenty of tourist information, maps etc. Complimentary tea/coffee/toiletries/snacks (apple at reception). Very quiet considering the location.
Stayed in April 2024
Reviewed: April 18, 2024
Rick
United KingdomCard only payment at the bar
the view was lovely
Stayed in February 2024
Reviewed: April 18, 2024
Naomi
United KingdomExtremely central and staff were friendly. I did have a room with no windows but bed was very comfortable.
Stayed in April 2024
Reviewed: April 17, 2024
Michelle
United KingdomCould do with a bigger lift
Location
Stayed in April 2024
Reviewed: April 17, 2024
Mischa
United KingdomFire alarm
It’s an a joy ale modern place
Stayed in March 2024
Reviewed: April 16, 2024
Moira
United KingdomRoom was very small, which I was anticipating but for what we paid it was very good value , and served its purpose. Would probably book a room with window next time.
Location was perfect for our needs, as I knew it would be as we are local
Stayed in April 2024
Reviewed: April 16, 2024
Terence
United KingdomNeed bedside shelf for drinks
Friendly helpful good value
Stayed in April 2024
Reviewed: April 16, 2024
Lily
United KingdomRooms on the smaller side but good for the price.
Great location, value for money.
Stayed in April 2024
Reviewed: April 16, 2024
Ter
IrelandGreat location and lovely rooms. Sky Sports in the room was a great plus.
Stayed in April 2024
Reviewed: April 16, 2024
Christine
United KingdomOne chipped mug on tea Tray
Bed was comfy very clean. Sky TV brilliant.
Stayed in April 2024
Reviewed: April 15, 2024
Philip
United KingdomBed was a bit hard. Found the frosted glass round bathroom strange
Room was quiet and spotless. The staff were very polite and eager to help and not dismissive like other hotel chains. TV playing sky was amazing. The location couldn't have been better, close to everything we wanted to see
Stayed in April 2024
Reviewed: April 15, 2024
Jordan
United KingdomHow the shower doors are fitted meaning it leaks to the rest of bathroom
Shower head was sensational
Stayed in April 2024
Reviewed: April 15, 2024
Adam
South AfricaNothing
Great location, room was small but comfortable and perfectly clean.
Stayed in April 2024
Marrakesh, Morocco
Isla Canela, Spain
Big Pine Key, USA
Wainwright, Canada
Castellaneta Marina, Italy
Zalakaros, Hungary
Toamasina, Madagascar
Angamaly, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content