Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. North Yorkshire B&B and inn reviews
  4. Helmsley B&B and inn reviews
  5. Reviews of The Black Swan - The Inn Collection Group

Reviews of The Black Swan - The Inn Collection Group 4 stars

Market Place, Helmsley, YO62 5BJ, United Kingdom

#4 of 5 B&Bs and Inns in Helmsley

Guests' Choice

Review score

Based on 2210 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    7.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 26 March 2024

    8.0
    Nice place to visit, rained too much
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast seating, maybe should have registered room nbr and been allotted a table, it felt like we had been forgotten, the restaurant prices didn't reflect the quality of the meal I bought,totally underwhelmed, prices were steep for drinks, two hotel/eateries very close by charging a lot less for drinks.

    Breakfast, waited a while for order taking, came lukewarm, second day it was better, the garden area is a nice touch.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Great value for money, lovley clean hotel with friendly staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was all great

    Lovely clean hotel, restaurant cosy and clean

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Relaxing break
    • Leisure trip
    • Couple
    • Superior Double or Twin with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Better bed linen as seemed to small for the bed. Room was too far from reception and had to go up a few flight of stairs along long corridors which left us out of breath.

    Lovely breakfast very good choice. Staff were very good and friendly. Cosy fires in each of the reception rooms. Rooms nice and warm.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Lack of vegan options on the menu

    Lovely cosy pub

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Location, staff fab!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, not very warm, I had eggs Benedict which was luke warm, and English muffin was hard couldn’t eat it!!

    Breakfast wasn’t very good, barely warm !! But facilities and staff excellent …

    Stayed in February 2024

  • Reviewed: 14 March 2024

    8.0
    Good clean pub/hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet connection was ver sporadic, but mostly non existent. As soon as I went outside good phone signal too. I don’t think it’s because of the age of the property as stayed in another pub near by last year and no problems.

    Decor, breakfast and on the whole helpful staff.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Fulfilled my expectations
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    For my requirements everything was fine

    Good breakfast, excellent room facilities

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Good but could be better
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Car park was full and there was no room to leave the car until after 18:30hrs - had to move again before 09.00 We stayed on 14th February; Surprisingly ( to us and others ) no efforts to celebrate St Valentine’s Day with, for example, special menu or table favours were provided

    Good location

    Stayed in February 2024

  • Reviewed: 12 March 2024

    7.0
    Short break
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not as good as previous owners

    Location

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    A good place to stay in Helmsley.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Nothing that comes to mind.

    Nice staff, lovely hotel, clean room. I would recommend a stay here. A good breakfast spread, too.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Lovely building and location. Staff could be friendly
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A mix up over early book in that we booked. Staff member not very helpful and when this happened for a second time we were quite upset Breakfast adequate

    Great location and lovely room although difficult to find

    Stayed in February 2024

  • Reviewed: 8 March 2024

    9.0
    Lovely hotel, perfect location and beautiful breakfast
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very comfortable and in a perfect location

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Will return
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Floor boards creaking but old building

    Very nice room food lovely

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Having to order food at the bar for dinner! When there is a £32 fillet steak on the menu and no table service did not feel right - just felt wrong and like a cafe sort of spoilt the ambience. Food was over all good but didn't feel we should hang around.. Breakfast is often self serve but again you have to go to the bar to get your own tea coffee etc it was chaos at 9am!!

    Location Ambience of the old hotel - lovely Some staff were very kind and welcoming

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Great hotel, fab location for exploring the area.
    • Leisure trip
    • Couple
    • Feature Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had booked for evening meal & suggest that when the menu was handed out we had been told then what was not available to save a couple of trips to & from the bar to re choose with the rest of our party. The food we chose was good though when it arrived.

    Location perfect, free parking, quaint & cozy, beautiful old building lovingly restored. Our feature double was lovely overlooking the main square. Breakfast good choice , nicely presented.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Excellence
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old beautiful building

    Good location in the centre of Helmsley

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Single bed too small for me not comfortable

    Staff nice especially at b fast

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night

    Unfortunately they were short staffed and this clearly showed

    Room and breakfast was lovely

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Lovely, relaxing break
    • Leisure trip
    • Couple
    • Superior Double or Twin with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Lack of tables meant we essentially ate breakfast on a small table in a corridor

    A lovely stay in a gorgeous room which was clean and spacious. Evening meal was tasty and well priced and we left feeling relaxed and refreshed.

    Stayed in December 2023

  • Reviewed: 20 February 2024

    9.0
    Friendly, clean, good value. Would definatly stay again.
    • Leisure trip
    • Couple
    • Suite Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Just could have done with some water bottles in the room and dressing gowns, nonetheless, the stay was very good with lovely helpful staff.

    Beautiful property, nice oldy worldy decoration.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Comfy market town hotel with good food and location.
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night

    I had a fillet steak . This came with a very small mushroom, could have been a big mushroom or a few small ones. But meal was excellent otherwise.

    Food, comfy bed, reception staff very profesional.. excellent location, quirky charm of the place.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Very pleasant stay in lovely old village
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poorly lit in some areas especially the bedroom Too much self service at mealtimes

    Comfortable pub/ hotel with a good atmosphere Warm with plenty of hot water Comfortable bed with tea/coffee making facilities, iron and hair dryer

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really. Room was small but comfortable .

    Gorgeous decor, very cosy. Great ataff.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Relaxing weekend
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Traditional pub, beautiful location, helpful staff

    Stayed in February 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: