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Reviews of The Pier Hotel 3 stars

4 Grand Parade, Eastbourne, BN21 3EH, United Kingdom

#19 of 35 hotels in Eastbourne

Guests' Choice

Review score

Based on 986 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.1

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 23 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very soft but ok.

    Great location on the front, close to restaurants. Great view from the sea view room. Parking was ok, picked up the permits on arrival and managed to get spaces close enough to hotel.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It's an old building so the plumbing grumbles a lot and hot water took an age to come through.

    Central location opposite the pier, very comfortable and excellent breakfast.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Nice place
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No mixer drinks

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Clean, comfortable and great location, perfect for families
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Great location opposite the pier. Really clean and comfortable rooms. We all enjoyed the breakfast and had more than enough to eat.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    6.0
    It was ok but not what I expected.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Cooked breakfast needs improvement. Dripping sink tap in the bathroom.

    Location was great, and access to the beach being easily accessible.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Tv was difficult to work out. But it did not change our stay, we had a lovely time.

    Beds were very comfortable, decent sized room. Lovely view.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    6.0
    Great location & rooms nice looking
    • Leisure trip
    • Family with young children
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The televisions aren’t tuned into anything g so you have to try & install an app to watch anything which was a total nightmare. The single room had no wardrobe or anywhere to hang clothes

    Location was fabulous right in front of the pier, staff friendly & rooms clean

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Bar was very poorly stocked with basic drinks No ice or water or liqueurs Staff friendly.

    Location

    Stayed in April 2024

  • Reviewed: 16 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 2 nights

    unfortunately they forgot about my order so waited 30 minutes and none of the waiting staff even asked me why I was just sat there until they were closing up and the chef asked. It was advertised with the Irish bar attached-this was not open. I thought it would be good as solo traveller to have entertainment on site especially as New Years Eve-very disappointing

    Location couldn't be better, view directly to the pier and sea from window. Breakfast very tasty when I got it.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    Great
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Poor level of cleanliness Shower not fixed properly

    Location

    Stayed in January 2024

  • Reviewed: 31 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The toilet brush up high near sink. Not nice strong smell.

    The staff were lovley . Breakfast was very nice. And would definatly go back.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    7.0
    A little tired around the edges but good value and great location.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room a little tired, quotes lot of noise from other rooms, lack of places to hang clothes.

    Lovely staff, great location and good value.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I asked the receptionist if they could please turn the heating down in our room as it was overly warm ( I couldn't find a way to turn it down myself), she did advise that we could do this ourselves at the bottom of the radiators but we could not find a dial or knob to change the setting; it looked like the standard dial/knob had been removed and the metal was too hot to try and change by hand.

    The staff were very friendly and incredibly helpful. Our room had a beautiful sea view and had a very short walk into town centre. Breakfast was lovely and very filling.

    Stayed in December 2023

  • Reviewed: 16 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I felt like I was going to fall out the bed at times, the mattress needs changing I think.

    I liked the fact that I had a sea view... Hotel quiet clean and tidy.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 2 nights

    No parking at all. Breakfast was nice but only luke warm.

    Location was excellent and room was large with a fridge & hospitality tray.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    We had a great time
    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 1 night

    Nothing

    The hotel is in a great location, our room was really nice, the staff were really helpful & great breakfast.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    7.0
    Nice cosy hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were a bit small for the price.

    Staff were nice. Nice decor.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    8.0
    Relaxing and comfy stay
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    They show a picture of a desk that has USB ports in for each room. The usb ports did not work

    Clean comfy bed

    Stayed in December 2023

  • Reviewed: 13 November 2023

    7.0
    Top location, rooms needs updating...
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The room we were given had wardrobe broken, room floor had a weird slope, was problem with the heating on that floor so radiator was not working. After reporting to the reception that its freezing in the room, small heating fan was placed in the room. The main bar was closed. Rooms needs updating.

    After refusing to stay in that room, we were moved to other floor and got a bigger family room. The guy on the front desk was very polite and helpful.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    8.0
    Perfect location
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    There supposed to be a live band on Saturday evening however due to staff shortage the bar was closed.

    We booked a family suite and it had a great view over the pier and sea. The location is perfect for a walk around the coast or to visit the town center

    Stayed in November 2023

  • Reviewed: 12 November 2023

    8.0
    Great value, great location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Everything was great, fantastic value for money in a seafront location. We checked in during the early hours due to travel difficulties and staff were still very helpful at that hour!

    Stayed in October 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The toilet was too cold , the blinds were broken, the tube bath wasn't clean properly , and some spiders were in the room .

    The room beds were confy, and the view to the sea

    Stayed in November 2023

  • Reviewed: 1 November 2023

    6.0
    Comfortable but in need of a bit of updating.
    • Business trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Old and tired decor. USB plugs didn’t work.

    Location - could hear the sea at night time.

    Stayed in September 2023

  • Reviewed: 24 October 2023

    7.0
    My stay was good. It was quite difficult in assessing the due to the building pattern
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    To be served Break fast

    I was not served Break fast

    Stayed in September 2023

Showing 1 – 25

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