Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Kent hotel reviews
  4. Royal Tunbridge Wells hotel reviews
  5. Reviews of The Spa Hotel

Reviews of The Spa Hotel 4 stars

Mount Ephraim, Royal Tunbridge Wells, TN4 8XJ, United Kingdom

#20 of 37 hotels in Royal Tunbridge Wells

Guests' Choice

Review score

Based on 2351 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 27 March 2024

    9.0
    Most enjoyable
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All was fine

    Very clean, welcoming and luxurious hotel. Had the cosy room and very pleased with size and comfort of room.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Stylish and luxurious with friendly and attentive staff.
    • Leisure trip
    • Family with young children
    • Cosy Double Room
    • Stayed 2 nights

    I can't think of anything.

    For mobility reasons arising since booking months ago, we needed to change our room. This was done very quickly and efficiently and we were very happy with our new room. I enjoyed the pool and steam room. Our waitress at breakfast both mornings was particularly pleasant and chatty and attentive to our needs.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Cosy Double Room
    • Stayed 5 nights

    Whilst breakfast was nice, a 7am start for cooked to order is a little tight for those working. One morning I ordered at 7am and didn't get breakfast until 7.30am.........Maybe a 6.45am start?

    The room was very nice and clean. Pool and gym okay.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Staff were extremely friendly and welcoming. The bedroom was lovely and the bed was very comfy!
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Nothing :)

    Beautiful bedroom and extremely comfy bed!

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    A really enjoyable treat with a girlfriend
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night

    The dinner was ok but could have been better for the price

    Lovely staff - really helpful and friendly

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very nice hotel, clean and the staff very friendly
    • Leisure trip
    • Couple
    • Spacious Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The dinner we had in the Orangery Restaurant on site was awful!

    Our room was beautiful and the hotel was a short walk to the panties. Breakfast was very nice

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Superb Spa Hotel
    • Leisure trip
    • Solo traveller
    • Spacious Double Room
    • Stayed 1 night
    • Submitted via mobile

    If I have anything of a slight negative. I found the massive bed was a little too firm for my liking, however it did not interfere with my sleep.

    All of it... Great staff, great service, wonderful spa & treatments. Very clean, good food & quality tea/coffee tray in room. All in a lovely setting. Would recommend and return 👍

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Weekend getaway with a friend
    • Leisure trip
    • People with friends
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful room with lovely view, swimming pool, steam & sauna were bonus to our stay.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    An excellent place to stay
    • Leisure trip
    • Group
    • Solo Traveller
    • Stayed 1 night
    • Submitted via mobile

    Very friendly and welcoming staff. Very comfy bed. Good tasty breakfast with a lot of variety. The hotel was very clean.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Cosy Double Room
    • Stayed 1 night

    breakfast

    Stayed in January 2024

  • Reviewed: 11 March 2024

    9.0
    Excellent, apart from the one staff member. The other massage lady was lovely and welcoming I couldn’t fault her
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We stayed specifically for the spa as we booked a massage but the Eastern European massage lady had a bad attitude and ruined the experience for us

    The reception staff were very professional and welcoming

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    We were very happy with our stay and would come again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Grounds were nice for a little walk, Spa was basic, but clean and pleasant

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Public spaces top notch, staff amazing, restaurant give it a miss, ensure you obtain a room away from stairwells and lif
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower water pressure poor. Lot of overnight noise from stairwell and other guests coming / going. Restaurant menu limited and not great ambiance due to size and not well frequented

    Location. Public areas well designed and decorated good ambience

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 2 nights

    The rooms were very warm and the air con didnt work

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Business trip
    • Couple
    • Spacious Double Room
    • Stayed 1 night

    The evening meal was a overpriced and a little disappointing.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    'Deluxe' room was a converted attic room, which may have been more spacious but much of which was low height

    Nice building, friendly staff

    Stayed in March 2024

  • Reviewed: 29 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    U had to pay extra gof room advice,should included in the price

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Other than the mattress everything was lovely
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The mattress on the bed in room 101 needs replacing. Sagging in the middle so we rolled continuously into the middle so a poor nights sleep

    Very friendly staff, lovely clean room

    Stayed in February 2024

  • Reviewed: 24 February 2024

    7.0
    A lovely stop over on way home
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night

    We didn’t eat dinner here, which was shame so can’t comment on anything that could be negative as breakfast was very tasty.

    Room was beautiful, bathroom was fabulous, outside area even though a damp day was lovely, swimming pool was peaceful.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Cosy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    When I arrived the receptionist was a bit abrupt, not rude but not welcoming either. I would've understood if at the time it was busy, but I was the only person checking-in. I booked the deep muscle massage as a treat, but ended up in so much pain, I took solace in the sauna room!

    I absolutely enjoyed the breakfast and appreciated the attentiveness of those who were servicing. I thoroughly enjoyed the hotel's well-being facilities - sauna and steam rooms, they were fabulous!

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Weekend break
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor in our room was very drab spa area and pool were quite small.

    Lovely staff, very clean and comfortable bed. Good location and good but limited menu for dinner.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Comfortable and good breakfast
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spa facilities very dated and pool very small. Our room was quite small and in need of refurbishment, but I understand some rooms have recently been done up.

    Breakfast lovely and building itself was very nice. Staff on desk were professional and helpful.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    vegetarian food in the bar. expensive drinks in the bar

    staff and facilities

    Stayed in February 2024

  • Reviewed: 17 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cosy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spa lovely but could do with extending to have a jacuzzi as the pool area is small x

    Beautiful hotel staff so welcoming and accommodating Great location 15-20 min walk into the town

    Stayed in February 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: