Mount Ephraim, Royal Tunbridge Wells, TN4 8XJ, United Kingdom
#20 of 37 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 2351 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 March 2024
Clifford
United KingdomAll was fine
Very clean, welcoming and luxurious hotel. Had the cosy room and very pleased with size and comfort of room.
Stayed in March 2024
Reviewed: 27 March 2024
Jackie
United KingdomI can't think of anything.
For mobility reasons arising since booking months ago, we needed to change our room. This was done very quickly and efficiently and we were very happy with our new room. I enjoyed the pool and steam room. Our waitress at breakfast both mornings was particularly pleasant and chatty and attentive to our needs.
Stayed in March 2024
Reviewed: 25 March 2024
Gary
United KingdomWhilst breakfast was nice, a 7am start for cooked to order is a little tight for those working. One morning I ordered at 7am and didn't get breakfast until 7.30am.........Maybe a 6.45am start?
The room was very nice and clean. Pool and gym okay.
Stayed in March 2024
Reviewed: 25 March 2024
Katie
United KingdomNothing :)
Beautiful bedroom and extremely comfy bed!
Stayed in March 2024
Reviewed: 22 March 2024
Sally
United KingdomThe dinner was ok but could have been better for the price
Lovely staff - really helpful and friendly
Stayed in March 2024
Reviewed: 21 March 2024
Suzanne
United KingdomThe dinner we had in the Orangery Restaurant on site was awful!
Our room was beautiful and the hotel was a short walk to the panties. Breakfast was very nice
Stayed in March 2024
Reviewed: 20 March 2024
Sarah
United KingdomIf I have anything of a slight negative. I found the massive bed was a little too firm for my liking, however it did not interfere with my sleep.
All of it... Great staff, great service, wonderful spa & treatments. Very clean, good food & quality tea/coffee tray in room. All in a lovely setting. Would recommend and return 👍
Stayed in March 2024
Reviewed: 18 March 2024
Adéla
United KingdomBeautiful room with lovely view, swimming pool, steam & sauna were bonus to our stay.
Stayed in March 2024
Reviewed: 17 March 2024
Simon
United KingdomVery friendly and welcoming staff. Very comfy bed. Good tasty breakfast with a lot of variety. The hotel was very clean.
Stayed in March 2024
Reviewed: 12 March 2024
Azamat
United Kingdombreakfast
Stayed in January 2024
Reviewed: 11 March 2024
Shannon
United KingdomWe stayed specifically for the spa as we booked a massage but the Eastern European massage lady had a bad attitude and ruined the experience for us
The reception staff were very professional and welcoming
Stayed in March 2024
Reviewed: 11 March 2024
Dominika
United KingdomGrounds were nice for a little walk, Spa was basic, but clean and pleasant
Stayed in March 2024
Reviewed: 5 March 2024
Stephen
United KingdomShower water pressure poor. Lot of overnight noise from stairwell and other guests coming / going. Restaurant menu limited and not great ambiance due to size and not well frequented
Location. Public areas well designed and decorated good ambience
Stayed in March 2024
Reviewed: 5 March 2024
Sam
United KingdomThe rooms were very warm and the air con didnt work
Stayed in March 2024
Reviewed: 3 March 2024
Fiona
United KingdomThe evening meal was a overpriced and a little disappointing.
Stayed in February 2024
Reviewed: 2 March 2024
Pearce
United Kingdom'Deluxe' room was a converted attic room, which may have been more spacious but much of which was low height
Nice building, friendly staff
Stayed in March 2024
Reviewed: 29 February 2024
Lucy
United KingdomU had to pay extra gof room advice,should included in the price
Stayed in February 2024
Reviewed: 25 February 2024
Joanna
United KingdomThe mattress on the bed in room 101 needs replacing. Sagging in the middle so we rolled continuously into the middle so a poor nights sleep
Very friendly staff, lovely clean room
Stayed in February 2024
Reviewed: 24 February 2024
Sarah
United KingdomWe didn’t eat dinner here, which was shame so can’t comment on anything that could be negative as breakfast was very tasty.
Room was beautiful, bathroom was fabulous, outside area even though a damp day was lovely, swimming pool was peaceful.
Stayed in February 2024
Reviewed: 22 February 2024
Juliet
United KingdomWhen I arrived the receptionist was a bit abrupt, not rude but not welcoming either. I would've understood if at the time it was busy, but I was the only person checking-in. I booked the deep muscle massage as a treat, but ended up in so much pain, I took solace in the sauna room!
I absolutely enjoyed the breakfast and appreciated the attentiveness of those who were servicing. I thoroughly enjoyed the hotel's well-being facilities - sauna and steam rooms, they were fabulous!
Stayed in February 2024
Reviewed: 22 February 2024
Jackie
United KingdomDecor in our room was very drab spa area and pool were quite small.
Lovely staff, very clean and comfortable bed. Good location and good but limited menu for dinner.
Stayed in February 2024
Reviewed: 19 February 2024
Sian
United KingdomSpa facilities very dated and pool very small. Our room was quite small and in need of refurbishment, but I understand some rooms have recently been done up.
Breakfast lovely and building itself was very nice. Staff on desk were professional and helpful.
Stayed in February 2024
Reviewed: 18 February 2024
Karen
United Kingdomvegetarian food in the bar. expensive drinks in the bar
staff and facilities
Stayed in February 2024
Reviewed: 17 February 2024
Nicole
United KingdomSpa lovely but could do with extending to have a jacuzzi as the pool area is small x
Beautiful hotel staff so welcoming and accommodating Great location 15-20 min walk into the town
Stayed in February 2024
Paris, France
Ledro, Italy
Ioannina, Greece
Barcelona, Spain
Tangalle, Sri Lanka
Otorohanga, New Zealand
Kyiv, Ukraine
Chittlehampton, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content