My room was on an upper floor of the Coach House. The absence of an elevator meant that negotiating several flights of stairs and associated corridors was difficult with heavy luggage. It was disappointing to see that a storage cupboard was partially open, although it was marked to be kept locked shut for fire protection purposes. Similarly, it's not good practice to prop self-closing fire resisting doors open to make it easier to clean the corridors.

My well-appointed room was excellent, as were dinner and breakfast in the restaurant. Staff were pleasant, courteous and helpful. The fact that I was able to park my car in the hotel car park was a bonus.

Stayed in March 2024

Food more "pub" than restaurant, though very good

Room and service

Stayed in April 2024

As above

Very comfortable room, but the mirror light in the bathroom and therefore the bathroom extractor did not function, which was disappointing in a hotel of this type, where we were told that an engineer checked the rooms every day - (except ours apparently!)

Stayed in April 2024

Lunch not so good - v small courgette fritter with masses of salad leaves and not much else

Location was brilliant - quiet, opposite cathedral, easy walking in and around the town Breakfast was good

Stayed in April 2024

A minor point, the bar could have been furnished more sympathetic to the age of the building, it lacked atmosphere.

Good choice on breakfast menu, not a buffet. Centrally located hotel in Wells town with parking.

Stayed in April 2024

Recently refurbished and stylish upgrade. Good use of colours & textures. High standards of cleanliness.

Stayed in April 2024

Room on the small side. Pillows too soft-no support Would upgrade next time!

Excellent location opposite the Cathedral. Staff were friendly, helpful and efficient. Restaurant, lounge and bar all good.

Stayed in April 2024

WiFi a little slow at times - but very ancient hotel & in Wells City often can’t get signal

Well cooked & tasty breakfast served promptly with a smile!

Stayed in April 2024

bar service a little slow but it was busy.... .....and the car park is a little tight.

The staff were so very helpful and welcoming. I had a really comfortable quiet room with everything I needed - a really comfortable bed, excellent coffee machine, water, nice bathroom products and a bath, even an ironing board and iron. The room was nicely furnished with good storage and closet. The best bit - the lights, sockets and switches as well as the mirrors were all in sensible places.

Stayed in April 2024

Limited options for dinner on the one night we ate in and similarly breakfast was missing a few options. There are far better eateries in Wells than using the hotel. Entrance to the parking is very narrow so care needs to be taken when driving in or out Lots of street noise - manageable for us as we always travel with ear plugs.

Offered room upgrade which was appreciated. Free parking was convenient as a city centre location. Staff generally helpful.

Stayed in April 2024

Unfortunately lace curtains in our room were torn, and the pillows need replacing very lumpy. As for aesthetics, grey gaffa tape on the dining room floor let it down. Car parked in the alley needs to be either moved or parks closer to the entrance gates, for ease of access for larger cars.

Staff polite and helpful. Food and service was excellent

Stayed in March 2024

Nothing

Comfortable hotel in the centre of Wells.

Stayed in April 2024

Nothing

Parking and Electric charging point

Stayed in April 2024

Couple minor niggles in newly refurbished room - no heating (we were quickly supplied with electric fire), bedside lights too big for tables, 2nd tv on wall slight hazard. Wouldn’t put us off another visit though

Location, great customer service, newly refurbished spacious room

Stayed in April 2024

No ventilation in toilet

Stayed in April 2024

En-suite shower, water temperature difficult to control; water was lukewarm. Was told I needed to wait 10 minutes for hot water to come through before I entered the shower.

Nice setting; busy period everyone descending at 9-9:30 meant for slow in attentive service. Young staff worked very hard in order to cope.

Stayed in April 2024

The only thing that was wrong with the accommodation was that the fan in the bathroom was stuck on all the time which made it difficult to sleep because of the noise. The staff were unable to fix it but were going to get a maintenance man in the next day.

Stayed in April 2024

Car park spaces limited , and hotel staff use parking spaces causing guests to have to find public parking

Perfect location , wonderfully decorated throughout , friendly staff and a lovely warm welcoming feel .

Stayed in April 2024

Nilthe

The room was clean and comfortable the meals were excellent especially the breakfast with a good choice and the hotel was very centeral

Stayed in April 2024

Dinner was disappointing (some items overcooked) although the service was good.

Central location with parking, high standard of comfort, excellent bathroom with beautiful products. Well cooked breakfast.

Stayed in April 2024

Beds werent very comfortable, not all guests considerate of others and very loud with shutting wardrobe doors etc.

Staff were very lovely to talk to and very inviting with giving information etc, and nothing was to much trouble especially when asking for fresh milk and more pillows

Stayed in April 2024

Bed was rather hard with pillows completely the opposite, much too soft! For any privacy at all, needed curtains to be closed due to position of the room! Loud noise above room 5 as if people were partying and jumping around, even though we don’t believe they were.

Lovely old largish building in centre of Wells, rambling with some strange room positions. Very convenient central location. Good sized, comfortable room. Parking can be difficult but at least they do have a good-sized car park considering it's city-centre location.

Stayed in March 2024

Excellent location. Really liked the feel of the hotel, staff cared about their guests and offered an efficient service. Room was lovely.

Stayed in April 2024

Bathroom mirror not working

Location

Stayed in April 2024