Great location

Stayed in April 2024

Think this hotel is lovely but seriously needs a update quite run down in parts

Staff at check in lovely

Stayed in April 2024

The hotel is very tired and needs a complete revamp

The double bed was supersize and extremely comfortable

Stayed in April 2024

As a Mecure hotel, this one falls well below standards of other Mecure hotels. The furniture is extremely dated, felt like living in a charity shop which is strange as Winchester is an affluent city. No swimming pool, which a lot of other Mecures have. Staff on front desk were inexperienced, seemed nervous/unsure and didn't give any information upon check-in. No one was even manning the desk upon check out. Had to spend a good 5-10 minutes searching for staff in the hotel. Very poor for a hotel that charges a high price for very little in terms of customer service/satisfaction. The only positive was the location which was close to the city centre but this was also a downfall as I was awoken by drunks prowling the streets at 3am. Overall a very poor experience. I've stayed at a lot of Mercure hotels and they have been great. This one not so much.

Convenient Location

Stayed in April 2024

Not always staff in reception

Parking was available. Good location

Stayed in April 2024

The public spaces are very tired and old. The lift is smaller than a wardrobe and rather dodgy. The property smells old when you walk in. The decor is 70s but not in a good way. Although the rooms are more modern the furniture was worn in places and a drawer was broken. The room key did not work 3 times when I checked in. I had to keep walking up and down the stairs with my bag, and eventually the person on the desk came up with me and recalibrated the lock.

The room was nice and clean. Big comfy bed and great view of the cathedral.

Stayed in April 2024

Poor soundproofing on windows. Our room faced the cathedral and church bells started at 7:30 in the morning. We also heard drunk people outside until late.

Location right by the cathedral and by the cute High Street is really nice. No shortage of restaurants nearby. Room: lots of space, lots of storage, nice to have a kettle etc and little biscuits. LOVED the mattress. Very nice shower with great pressure. Decent breakfast selection if you are not picky about quality. Hot food was delicious, but fruit looked tinned and syrupy. Pastries and little choc muffins a nice touch but bit dry/stale. Very good coffee from the machine, although no decaf except instant sachets. It’s lovely how the windows of the dining room look onto the cathedral. Staff were also very friendly. Check out time generous at 12 pm. Would stay again, specially since the Travelodge next door doesn’t seem to do breakfast.

Stayed in April 2024

Noisy, dated furniture in room and expensive breakfast

Central location

Stayed in April 2024

nothing

It had a comfortable bar where you could sit and read and enjoy a drink. lovely views of the Cathedral

Stayed in April 2024

The mattress was too soft for us. The washbasin in the bathroom needs to be fixed in order for the water to flow and not be blocked.

Excellent staff. Great view of the Cathedral.

Stayed in April 2024

Areas of the property are a bit jaded and the wooden furniture in the room is serviceable but needs replacing. The rooms are clearly being updated regularly: smart tv, pod coffee machines

Friendliness of the staff in the dining room (Michael) and the quality of the breakfast buffet. The cleanliness of the room and the view of the cathedral.

Stayed in April 2024

Very clean room and comfortable bed.

The location is brilliant.

Stayed in April 2024

Needs updating. Parking charge on top of hotel fee which was not clearly indicated on the website.

Location was fab. It is right beside the cathedral with amazing views. Close to shops. Very central. Has all the amenities. Comfortable & quiet stay.

Stayed in April 2024

Car parking is a problem

Good location and clean rooms

Stayed in April 2024

Hotel looking tired but slowly improving every visit. Toilet wasn't cleaned or bed made during our stay.

Fresh fruit and chocolate in the room to greet us. Big comfy bed and great location.

Stayed in April 2024

Comfort of pillows too soft but that’s personal preference

Location excellent

Stayed in April 2024

Nothing bad but it’s obviously a little tired in places, in need of a general facelift.

This hotel is interesting and quite retro - reminds me of the 1970’s/80’s … it’s right next door to the Cathedral, and close to the start of the South Downs Way (My reason for being there) pleasant staff and super breakfast (big buffet) clean rooms. Ok value for money …

Stayed in April 2024

After booking had gone through then I got told £15 for parking could have gone somewhere else where it was free parking when you stay

Location was excellent in middle of town and breakfast good

Stayed in March 2024

Maybe needs a little updating... but still acceptable.

Great staff. Perfect location, dog friendly

Stayed in April 2024

Breakfast was a little disappointing. It certainly wasn't a full English Breakfast. Restaurant Staff were friendly.

Friendly Staff. Close to all amenities. Lift to floors.

Stayed in March 2024

The room was very basic, it was cold and bed was uncomfortable

Stayed in March 2024

It badly needs new carpets on stairs and public areas

Location, location, location.

Stayed in March 2024

Needs updating

It was ok

Stayed in March 2024

the location was incredible and the beds were great,

Stayed in March 2024