Bryanston Street, Marble Arch, Westminster Borough, London, W1H 7EH, United Kingdom
#673 of 1,004 hotels in London
Guests' ChoiceBased on 4205 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
9.3
Facilities
7.4
Staff
7.8
Value for money
6.8
Free WiFi
8.4
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End of dialog contentReviewed: 28 March 2024
Matthew
United KingdomPerfekt location at the end of Oxford Street and 100m from the underground. The hotel needs to mark their stair locations better as all are hidden by doors with fire exit but in general very good value for money. Staff were all friendly and very helpful.
Stayed in March 2024
Reviewed: 25 March 2024
Andrew
United KingdomOnly 2 lifts that were very busy at times. Easier to use the stairs as fortunately we were only on the 3rd floor. If we had been 6th or 7th floor this would have been annoying.
Good location, clean and modern
Stayed in March 2024
Reviewed: 25 March 2024
Andrea
United KingdomOnly two lifts for a 700 room hotel!
The location
Stayed in March 2024
Reviewed: 24 March 2024
Ahmed
KenyaIn all fairness it was ok
The location was perfect
Stayed in March 2024
Reviewed: 24 March 2024
Mohammedheshmet
IraqBreakfast is poor need to improve most of food is pork , Bed sheet need to change every day , crowded hotel area , the hotel need to renovation
location is amazing near to oxford street and shopping center near from every where , i think the hotel under renovation ,
Stayed in March 2024
Reviewed: 24 March 2024
Kevin
United KingdomGreat location near tube station, staff were helpful and friendly, the breakfast was very good . We would definitely stay again at this hotel in the future.
Stayed in March 2024
Reviewed: 22 March 2024
Sarah
United KingdomLimited menu for breakfast and room service. Cleaning needs to be more thorough- entrance stairs, windows in room weren’t very clean. The room had an overwhelming, pungent smell like aftershave so had to keep the window open.
Very friendly and helpful staff. Good location.
Stayed in March 2024
Reviewed: 21 March 2024
Sarah
FranceUnable to adjust the water in shower. Scalding temperatures even after a maintenance man had been. Long wait at busy times + 10 minutes for the lifts, only two for such a big hotel. Television kept switching off, terrible signal. Lacking veggie/vegan option at breakfast. The hotel is undergoing a refurb which in certain areas is needed.
Spacious rooms, great, comfy bed, quiet. Friendly staff. Great location. Nice bar & grill. Good breakfast.
Stayed in March 2024
Reviewed: 21 March 2024
Nicoleta
RomaniaExcellent location, nice staff, they gave us a room few hours before check-in time with no extra cost. The room was big, the bed very comfortable, we had coffee, tea and hot chocolate in the room and complimentary beverages in the fridge.
Stayed in March 2024
Reviewed: 19 March 2024
Sharma
IndiaThe lift was not working and staff wasn’t too friendly
Location
Stayed in March 2024
Reviewed: 19 March 2024
Simon
France´
´
Stayed in March 2024
Reviewed: 18 March 2024
Kira
United KingdomStaff could have been more helpful
Stayed in March 2024
Reviewed: 18 March 2024
Pamela-jane
United KingdomThe room was not quite as clean as I would have expected but I believe this was an oversight rather than the norm.
The staff were friendly and eager to make a pleasant stay
Stayed in March 2024
Reviewed: 17 March 2024
Jane
CyprusOnly 2 lifts available. Confusing signage. Lounge tables too low to eat off. No fluent English speakers.
Comfortable beds. Spacious room. Complementary refreshments etc. location.
Stayed in March 2024
Reviewed: 17 March 2024
Sharon
United KingdomWe were right next to the lift and with a tiled floor we heard every footstep and suitcase!! Not good location
We had an upgrade and the room was good. Included mini bar was a bonus. Lovely coffee machine and toiletries. Extra nice touch to come back to the room and find 2 small cakes, a card and a happy birthday plate. Thank you
Stayed in March 2024
Reviewed: 17 March 2024
Debra
United KingdomNot enough lifts - there was always a queue due to the limited access Poor stair labelling Breakfast was busy which we expected but no milk for cereals, no glasses for juice, & supplies slow to be restocked.
Location Clean room Efficient & professional reception staff. Warm greeting on arrival Anastasia was very helpful & offered us a room upgrade facilities- bar, shop in reception
Stayed in March 2024
Reviewed: 16 March 2024
Nahaawii
KuwaitThe price
The room size and location
Stayed in March 2024
Reviewed: 16 March 2024
Eisa
United Arab EmiratesEverything was perfect location , staff , etc.
Stayed in March 2024
Reviewed: 14 March 2024
Susan
IsraelThe staff were very friendly and professional. The woman in the gift shop was very helpful . The hotel is close to Primark and Marks and Spencer. Close to underground.
Stayed in March 2024
Reviewed: 11 March 2024
Lilja
IcelandTiming of the room gleaning
Good
Stayed in March 2024
Reviewed: 11 March 2024
Sulaiman
KuwaitThey took extra 50£ for 3 Hr early check in. Bathroom dose not equiped with everything till i asked and some are not available
Location
Stayed in March 2024
Reviewed: 9 March 2024
Khalid
Qatar1- Elevators were crowded due other elevators are under maintenance. 2- I asked for the room to be cleaned twice and it was not done. This happened to me twice.
Location
Stayed in March 2024
Reviewed: 6 March 2024
Khalaf
KuwaitLifts not enough No escalator to go downstairs No lifts to get out and get in for special needs persons .
Stayed in March 2024
Reviewed: 4 March 2024
Dimitri
NetherlandsNothing
Large room with plenty of amenities. Nice breakfast
Stayed in February 2024
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