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  5. Reviews of Thistle London Marble Arch

Reviews of Thistle London Marble Arch 4 stars

Bryanston Street, Marble Arch, Westminster Borough, London, W1H 7EH, United Kingdom

#673 of 1,004 hotels in London

Guests' Choice

Review score

Based on 4205 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    7.4

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 28 March 2024

    8.0
    Good value and very friendly staff. Perfect location for a shopping trip to London.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfekt location at the end of Oxford Street and 100m from the underground. The hotel needs to mark their stair locations better as all are hidden by doors with fire exit but in general very good value for money. Staff were all friendly and very helpful.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Nice, clean and modern hotel, lifts and breakfast can get very busy
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Only 2 lifts that were very busy at times. Easier to use the stairs as fortunately we were only on the 3rd floor. If we had been 6th or 7th floor this would have been annoying.

    Good location, clean and modern

    Stayed in March 2024

  • Reviewed: 25 March 2024

    6.0
    Location and cleanliness great, the lift situation is in dire need of sorting!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only two lifts for a 700 room hotel!

    The location

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Great location , clean room , great staff
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    In all fairness it was ok

    The location was perfect

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very Good location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights

    Breakfast is poor need to improve most of food is pork , Bed sheet need to change every day , crowded hotel area , the hotel need to renovation

    location is amazing near to oxford street and shopping center near from every where , i think the hotel under renovation ,

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    We had a very enjoyable stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location near tube station, staff were helpful and friendly, the breakfast was very good . We would definitely stay again at this hotel in the future.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Good location and priced reasonably.
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Limited menu for breakfast and room service. Cleaning needs to be more thorough- entrance stairs, windows in room weren’t very clean. The room had an overwhelming, pungent smell like aftershave so had to keep the window open.

    Very friendly and helpful staff. Good location.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    Thistle, nice hotel, refurb ongoing.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Unable to adjust the water in shower. Scalding temperatures even after a maintenance man had been. Long wait at busy times + 10 minutes for the lifts, only two for such a big hotel. Television kept switching off, terrible signal. Lacking veggie/vegan option at breakfast. The hotel is undergoing a refurb which in certain areas is needed.

    Spacious rooms, great, comfy bed, quiet. Friendly staff. Great location. Nice bar & grill. Good breakfast.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Excellent location, nice staff, they gave us a room few hours before check-in time with no extra cost. The room was big, the bed very comfortable, we had coffee, tea and hot chocolate in the room and complimentary beverages in the fridge.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good experience , they can do better though
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 4 nights
    • Submitted via mobile

    The lift was not working and staff wasn’t too friendly

    Location

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    ´
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    ´

    ´

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Staff could have been more helpful

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was not quite as clean as I would have expected but I believe this was an oversight rather than the norm.

    The staff were friendly and eager to make a pleasant stay

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Made most of fantastic location to enjoy London
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Only 2 lifts available. Confusing signage. Lounge tables too low to eat off. No fluent English speakers.

    Comfortable beds. Spacious room. Complementary refreshments etc. location.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Lovely stay..
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were right next to the lift and with a tiled floor we heard every footstep and suitcase!! Not good location

    We had an upgrade and the room was good. Included mini bar was a bonus. Lovely coffee machine and toiletries. Extra nice touch to come back to the room and find 2 small cakes, a card and a happy birthday plate. Thank you

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    We enjoyed our stay, and the staff in reception & in the bar were professional, helpful & friendly. It’s a shame
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not enough lifts - there was always a queue due to the limited access Poor stair labelling Breakfast was busy which we expected but no milk for cereals, no glasses for juice, & supplies slow to be restocked.

    Location Clean room Efficient & professional reception staff. Warm greeting on arrival Anastasia was very helpful & offered us a room upgrade facilities- bar, shop in reception

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The price

    The room size and location

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Everything was perfect location , staff , etc
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 8 nights
    • Submitted via mobile

    Everything was perfect location , staff , etc.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and professional. The woman in the gift shop was very helpful . The hotel is close to Primark and Marks and Spencer. Close to underground.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 4 nights

    Timing of the room gleaning

    Good

    Stayed in March 2024

  • Reviewed: 11 March 2024

    6.0
    Great stay
    • Business trip
    • Solo traveller
    • Family Room
    • Stayed 6 nights
    • Submitted via mobile

    They took extra 50£ for 3 Hr early check in. Bathroom dose not equiped with everything till i asked and some are not available

    Location

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Very good
    • Family with young children
    • Executive King Room
    • Stayed 7 nights
    • Submitted via mobile

    1- Elevators were crowded due other elevators are under maintenance. 2- I asked for the room to be cleaned twice and it was not done. This happened to me twice.

    Location

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lifts not enough No escalator to go downstairs No lifts to get out and get in for special needs persons .

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Excellent location when visiting Oxford street with large bedrooms
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    Nothing

    Large room with plenty of amenities. Nice breakfast

    Stayed in February 2024

Showing 1 – 25

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