Reviews of Poole Quay Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
The Quay, Poole, BH15 1HD, United Kingdom
Review Score
Based on 2240 hotel reviews
7.1Score breakdown
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Cleanliness
7.6
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Comfort
7.6
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Location
9.3
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Facilities
7.1
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Staff
8.4
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Value for money
7.0
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Free WiFi
7.8
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Reviewed: April 17, 2024
Nicholas
United Kingdom6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 11 nights
- • Submitted from a mobile device
Having to pay for parking
On quay
Stayed in February 2024
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Reviewed: April 14, 2024
Wendy
United Kingdom10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
That it closed the day after we checked out
proximity on poole seafront
Stayed in March 2024
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Reviewed: April 4, 2024
Jackie
United Kingdom19 Reviews8.0“Lovely.”- • Leisure trip
- • Couple
- • Standard Double Room with Harbor View
- • Stayed 3 nights
Hotel is looking tired but was very clean.
Excellent location. Close to town centre, buses and walking around the harbour. Staff were very friendly and eager to help. Breakfast was very good with a large variety.
Stayed in March 2024
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Reviewed: March 25, 2024
Joanna
United Kingdom5 Reviews6.0“It met our needs - a one night stay prior to catching a ferry early on the Monday morning.”- • Leisure trip
- • Couple
- • Standard Double Room with Harbor View
- • Stayed 1 night
The cleanliness was OK, though not top notch; it was tricky to make the room look fresh due to the very tired decor and scuffed furniture, but the bed was fine and very comfortable. The main issue was the closure of the restaurant in the evening - at check in we had been assured that it would be open until 9pm, but when we went for a meal at 7.30pm we were told it was closed, so we had to search Poole on a Sunday evening for a place to eat.
The hotel is in an excellent location and our first floor room had a great view of Poole Harbour. The facilities within the bedroom and en suite bathroom were fine; it was well laid out and provided all we required. The bed linen and towels were clean and good quality. Since I have some mobility issues I appreciated the lift to all floors. Car parking at the rear of the hotel is a public one, but payment could be made at reception at a cost of £7 per night.
Stayed in March 2024
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Reviewed: March 24, 2024
Marie
United Kingdom18 Reviews7.0“It was ok”- • Leisure trip
- • Couple
- • Standard Double Room with Harbor View
- • Stayed 2 nights
- • Submitted from a mobile device
Matainace
Location
Stayed in February 2024
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Reviewed: March 22, 2024
Ryan
United Kingdom9 Reviews8.0“Great location and lovely staff! Bed was massive!!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room smelt a little when we got in it, like a dog or pet had stayed in there. Nothing major but we did need to open the window to air it out.
It was in a great location and the staff were lovely!
Stayed in March 2024
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Reviewed: March 20, 2024
Sheila
United Kingdom4 Reviews7.0“Overall an enjoyable short break”- • Leisure trip
- • Family with young children
- • Standard Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast was expensive, the bacon was overcooked and the tomatoes had a strange taste.
We loved the view of the harbour from our window. Very good offer on three night stay in February.
Stayed in February 2024
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Reviewed: March 19, 2024
Janine
United Kingdom33 Reviews8.0“I can recommend this hotel”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Mattress was gone, but housekeeping are apparently dealing with it now
Good setting, clean and convenient for us as well as nice staff
Stayed in March 2024
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Reviewed: March 19, 2024
Alexandre
France24 Reviews1 helpful vote7.0“Good hotel for a short stay.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Lots of limescale in the shower head. Takes a while to get hot water. You could feel the springs in the mattress. The mirror on the bathroom door was old and damaged. No toilet brush.
Very good location right on the harbour. Big room. Quiet.
Stayed in March 2024
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Reviewed: March 19, 2024
Anita
United Kingdom2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room with Harbor View
- • Stayed 3 nights
- • Submitted from a mobile device
Sadly, whilst we were there our car was broken into and items stolen and there was no cctv
Location
Stayed in March 2024
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Reviewed: March 18, 2024
Rich
United Kingdom2 Reviews6.0“I like the hotel, its my second stay but you need a hot shower.”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
Tepid (at best shower) in the morning. I reported to reception and got a half hearted appology. Was obvious this room had issues before as the dial was already at hotest when I started running it.
Breakfast is good and the views are great.
Stayed in March 2024
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Reviewed: March 18, 2024
Alison
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect situation for exploring Poole Quays
Stayed in March 2024
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Reviewed: March 14, 2024
Deborah
United Kingdom1 review8.0“Looking forward to my next stay”- • Leisure trip
- • Solo traveler
- • Standard Double Room with Harbor View
- • Stayed 1 night
- • Submitted from a mobile device
Paintwork a little tired but I think reflected in the price
Great location and with access to lots of parking. Staff very friendly and knowledgeable
Stayed in March 2024
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Reviewed: March 13, 2024
Holmes
United Kingdom1 review8.0“Only criticism was no background music”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
No criticism
Excellent
Stayed in March 2024
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Reviewed: March 12, 2024
Lina
United Kingdom11 Reviews8.0“A great basic hotel, clean, comfortable and great location.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel has obviously been painted recently and some of the finish needed a little more attention but other than that we were pleased with our stay because what we received was reflected in the price.
The location is great and really close to a great choice of bars and restaurants. The room was basic but immaculately clean and the bed was exceptionally comfortable. Great view of the harbour and marina from our room. We didn't have breakfast but did have a drink in the bar the evening before which was comfortable and quiet. Overall a great stay and would definitely return.
Stayed in March 2024
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Reviewed: March 11, 2024
Eric
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, friendly staff
Stayed in February 2024
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Reviewed: March 10, 2024
Thomas
United Kingdom28 Reviews1 helpful vote7.0“Fading but still pleasant in Poole.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms getting a little tired, eg towel rail and lamps not working, bathroom basin not draining properly. Chair missing from desk.
Excellent location on the Quay. Parking available (at extra cost of £7 per day). Room, clean warm and comfortable.
Stayed in March 2024
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Reviewed: March 10, 2024
Tony
United Kingdom31 Reviews6.0“OK”- • Leisure trip
- • Group
- • Standard Single Room
- • Stayed 1 night
Tired, needs updating.
Location and parking although you had to pay
Stayed in March 2024
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Reviewed: March 7, 2024
Caroline
United Kingdom2 Reviews8.0“Very nice and would return.”- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It was a bit dated but fair for location and price.
Good Location. Very central and the staff were friendly.
Stayed in March 2024
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Reviewed: March 7, 2024
Jo
United Kingdom6 Reviews7.0“Lovely anniversary weekend away”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was a disappointment - coffee was awful
Location, size of bed
Stayed in March 2024
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Reviewed: March 6, 2024
Victoria
United Kingdom4 Reviews1 helpful vote6.0“Cold room with good view - but ripped off paying £30/night extra for pet friendly room that wasn’t!”- • Leisure trip
- • Couple
- • Standard Double Room with Harbor View
- • Stayed 3 nights
- • Submitted from a mobile device
We were charged an extra £30/night to book “a pet friendly room”. It was not pet friendly! It was just a standard room with poorly sealed and very drafty windows. When I asked the Receptionist what made it “pet friendly” she could not tell me! I explained that in other places we’d stayed pet bowls and blankets or beds had been in the room to justify the extra charge. I asked to speak to the Manager - but she wasn’t available. So, at 10:45 this morning I asked the Receptionist to ask the Manager to email me it’s now 21:15 and there has been either email, text, or phone call. This is disappointing. Effectively we paid £90 for nothing. Not happy! And even less happy that no response has been made. The poorly sealed drafty windows were shown to the Housekeeper - who apologised that the room was cold, the radiator & towel rail had been turned off so we couldn’t put them on, and she couldn’t provide my requested portable heater. A third problem was inadequate provision on the hospitality tray, etc. 8 teabags, 8 mini milk pots. Two milk pots were needed/cup of tea so I had to ask for more three times in our three day stay. One mini shower fell & conditioner was there at the onset. I phoned Reception on day two to ask for more - but never received them.
The location was excellent; front line overlooking the Marina. Had we been on the other side of the corridor (overlooking the car park), I would not have been happy. All the staff were great. Friendly, polite, and helpful.
Stayed in March 2024
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Reviewed: March 6, 2024
Mark
United Kingdom27 Reviews8.0“Great value for money hotel in a fantastic location.”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
Bar was a little bit unorganised, however there was a function using the facility. No bar staff on hand when returned from a nearby restaurant at 22.30.
Great hotel, in a superb location overlooking the harbour, close to pubs, restaurants and town centre. Convenient on site parking (chargeable) a bonus. Breakfast was good, help yourself buffet type, all tastes catered for.
Stayed in February 2024
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Reviewed: March 6, 2024
Richard
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
bathroom extractor fan was noisy
Stayed in February 2024
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Reviewed: March 6, 2024
Michael
United Kingdom8 Reviews7.0“A suitably located budget hotel that was fine for a short stay.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
The building is looking rather 'tired' and in need of a fair bit of refurbishment/re-decoration . Our first morning was cold in the restaurant as the heating had gone off and no-one knew how to turn it back on!! Lets hope that the staff would have known how to follow fire safety procedures etc. should the need have arisen. Not knowing how to turn the heating back on seems somewhat unsatisfactory.
Great location on the quay overlooking the bay. The staff were all very welcoming.
Stayed in March 2024
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Reviewed: March 5, 2024
Andrea
United Kingdom16 Reviews6.0Pleasant- • Family with young children
- • Standard Double Room with Harbor View
- • Stayed 2 nights
- • Submitted from a mobile device
Staff wernt very friendly
Location was good
Stayed in March 2024
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