n/a

breakfast was great, good location, bar was comfortable and everyone was helpful

Stayed in March 2024

Unfortunately our room door lock had stopped work so we had to move rooms. Shame this was to another room of the same size. No one helped me moved anything across & had to do 4 runs. Some of the decor was dated, lots of scuffs, old paint, wear, and needs loving.

Great rooms, clean, friendly staff, and had parking. Also could pre-buy breakfast for £10 which was well priced.

Stayed in April 2024

Excellent breakfast and location

Stayed in March 2024

Nothing, everything was as expected.

Been here before and perfect location for the event we needed to attend. Breakfast was fab.Even managed to check-in early as we had arrived early as we were expecting delays over the Tyne bridge, but we got through very quickly.

Stayed in April 2024

The mattress was awful, everytime my husband moved I bounced too, the sound of the springs recoiling woke me a few times. The room size was fine but the finish was very poor, considering the fancy cars out the front and the the beautiful reception area we had paint over plug sockets and on door frames.The slot you put the card in to turn electric on fell off, there were also hairs in the bed and dust in quite a few places. Surprised that there wasn't complementary water, everything was chargeable in the minibar. It was a confusing hotel, the price mark compared to others would suggest it was a bit above budget hotels but the reality was no better than a Premier inn (no issues with them at all).

The location was great, easy to get to by car. Nice walk down the steps and there were bars and restaurants. Not far to the centre and the castle was beautiful lit up at night. The doormen were lovely, really friendly and helpful and the reception area was immaculate. Limited parking especially when people park badly, but we got a space. Check in was super easy and I was already aware of the £50 charge so wasn't a suprise, bit unusual but I was told beforehand. Breakfast was beautiful, lots of choice although the plates were left on the table for at least 20 minutes leaving little room for anything else, the staff saw them but I think they just cleared when you left. The Above rooftop bar was awesome, average price for a cocktail (£12ish) and lovely views.

Stayed in April 2024

The only thing I could not mark as excellent was the breakfast again the Staff were helpful and friendly however the Food was below average. My Wife and I had the Cooked Breakfast which was served to the table however everything on the Plate was over cooked and dry. Admittedly we were towards the latter end of the breakfast timings but within them so would still expect the food cooked to order instead it had been left on the hotplate. That unfortunately spoilt our stay at the Hotel.

The Hotel and its Staff were excellent. Car Parking was relatively simple either directly outside the Hotel or in an Overflow Car Park a few meters away. All of the Staff we had interaction with were very friendly and helpful. The room was very good, quiet and comfortable. The location excellent plenty of Bars and Restaurants in the immediate vicinity. Very Good Value for money.

Stayed in March 2024

My sister thought bed was a little hard

Location excellent and fabulous service from the staff

Stayed in April 2024

Not much really

Rooms very satisfactory. Breakfast very good. Overall ambience of hotel in public areas very good. Staff friendly. helpful and efficient.

Stayed in April 2024

Top place. Good room, bar and restaurant.

Stayed in April 2024

Bedroom small and very hot

All staff very polite and friendly Lovely reception

Stayed in April 2024

Gluten & lactose free offerings at breakfast

Staff were very friendly and clearly well trained

Stayed in April 2024

Room service pizza - below par :(

Breakfast

Stayed in April 2024

Kitchen window covering could do with changing as bit of an eyesore and not necessarily a dislike but £200 deposit is a lot when it is a surprise and not referenced anywhere prior to your stay.

Lovely spacious apartment

Stayed in March 2024

The only small issue was that breakfast was in the main hotel which was a 5-10minute walk away from the apartments.

The apartment we stayed in was beautiful, clean, comfortable & in a perfect central location!

Stayed in March 2024

Nothing not to like

Breakfast was great and the location was central for nightlife and tourist attractions

Stayed in March 2024

Staff facilities food location all first class

Stayed in March 2024

Radiator was on all night, and couldn't be turned down, so we were very hot. And, as often happens in hotels these days, no plugs next to the bed. This isn't for mobile phone usage, but for a medical reason, I have sleep apnea and use a machine to help me breathe. I plugged it in on the opposite wall, but then I have to remember not to trip over the lead. It's just something to think about.

Location was spot on, room was large and clean, great view. Bar was wonderful with attentive and polite staff.

Stayed in March 2024

Having yo leave a £50 deposit felt a bit "tacky" and down market.

Great staff. A good old fashioned upmarket hotel with good old-fashioned service.

Stayed in March 2024

Lovely hotel, comfortable rooms/beds. Staff were friendly and helpful. Lovely stay.

Stayed in March 2024

The pillows seemed lumpy.

Staff were very friendly and everything was lovely and clean

Stayed in March 2024

The room was tiny, the view out of the window was a wall. It was freezing outside but the room was boiling! They clearly know as a large fan was on the table. We opened the window, turned down the heating and put the fan on but it was hot. The bed was a double at best and the room was old fashioned.

Staff and reception/public area was nice, bright and well decorated.

Stayed in March 2024

Breakfast was disappointing, the food was cold.

The room, the hotel itself, the location, the staff and parking.

Stayed in March 2024

Nothing in particular

Convenient location

Stayed in March 2024

Very minor quibbles- not enough toilet roll for a 3 day stay, no washing up liquid or j cloths. This meant we left a cup, knife and spoon on the first morning and the (full size) dishwasher was put on for just these items which was a tad wasteful!

Fabulous central location, spacious studio apartment with pretty much everything we needed including a good sized kitchen. Comfortable bed and very good shower, impressively quiet, loads of storage and space. Loved the TV which could swivel to face the bed or the chairs. Great staff too- when we rang to ask how to work heating/AC, someone came up to help within minutes.

Stayed in March 2024