Belgrave Road, Torquay, TQ2 5HL, United Kingdom
#30 of 45 hotels in Torquay
Guests' ChoiceBased on 1095 hotel reviews
7.2Cleanliness
7.5
Comfort
7.4
Location
8.6
Facilities
7.9
Staff
8.4
Value for money
7.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Kay
United KingdomRooms a bit down at heel but perfectly good for the money
Dance floor Restaurant facilities Parking
Stayed in March 2024
Reviewed: 14 April 2024
Heelis
United KingdomVery disappointed in our bed as it was two single beds pushed together ,never slept properly as we were right by the doors and constant noise from people returning for entertainment , shouting and talking loudly or children jumping off step and shouting!,we had a constant knocking noise all night in our room and we couldn't find where noise was coming from ,me and my husband came away for a break as we have had been given bad news recently and it's been a very upsetting few weeks for us ,that why we booked as we normally have a great time. I wished we moved to another room ,but couldn't afford to upgrade.we booked a break very quickly just days before our arrival as the room only as we couldn't afford the dining package .apart from that we had a great time swimming and walked into Torquay town centre.
Our room was on the ground floor with access to the outside seating area.
Stayed in April 2024
Reviewed: 13 April 2024
Stephen
United KingdomN/A
Room was comfortable/ spacious. Great location for Riviera International Centre.
Stayed in April 2024
Reviewed: 7 April 2024
Bassett
United KingdomThe space was fantastic and allowed flexibility within a family.
Stayed in April 2024
Reviewed: 28 March 2024
Tricia
United KingdomI chose this hotel for the entertainment but there was not any on this particular weekend it was dedicated to teams that played games. This was going on in the arcade area and the entertainment area.
The room was a good size, the bed was on the small size for a double and the pillows were rock hard and very uncomfortable. The room is dated but clean and comfortable. Tea and coffee facilities in the room. The breakfast was buffet style but fresh and tasty. The entertainment at this hotel is usually amazing unfortunately we chose the wrong weekend. There were skittle matches going on that took over the whole hotel, I will watch out for this next time I book.
Stayed in March 2024
Reviewed: 27 March 2024
Maria
United KingdomThe rooms were far too hot, the floor boards were creaky, beds severely uncomfortable, had to keep going to reception for new key cards for our doors as the kept stopping working. Had to pay an extra £10 per night for parking and had to pay an extra £10.95 for each person for each day for breakfast which was quite limited and had cheap sausages and cheap beans, fried bread was so hard had to soften it up with beans and tomatoes, bacon was also really hard.
We had stayed before, they had a pool, jacuzzi, sauna, steam room.
Stayed in March 2024
Reviewed: 25 March 2024
Iain
United KingdomNoisy at bed time
Stayed in March 2024
Reviewed: 18 March 2024
Paul
United KingdomThe bed was not overly comfortable, and the room was clean but more basic than expected, toilet door kept jamming and toilet flusher was faulty and hard to flush
Not quite the continental brekfast that was promised. Not an overly great choice
Stayed in March 2024
Reviewed: 13 March 2024
Brown1310
United Kingdom£10 a night car patk if you book through booking. The room was not in hotel it was a apartment in the basement, told by duty manager, the dancers get 1st pick as they booked a year ago.
The evening entertainment
Stayed in March 2024
Reviewed: 10 March 2024
Lauren
United KingdomA bit dated. Curtains in room let in a lot of sun light.
Location is great.
Stayed in March 2024
Reviewed: 24 February 2024
Piotr
United KingdomApartment 41 we stayed in needs work, roof was leaking on my sons bed, carpet on the floor very dirty, carpark fee £10 with no guarantee u get a spot.
The location is very close to the sea side, big swimming pools, apartments with fully equipped kitchen.
Stayed in February 2024
Reviewed: 22 February 2024
Antonio
United KingdomRestaurant rooms
Swimming pool
Stayed in February 2024
Reviewed: 10 December 2023
Ambler
United KingdomSame communal carpet for over 30 years.
Updated decor in the apartments. Tlh has long been our favourite place to stay .
Stayed in December 2023
Reviewed: 16 November 2023
Luiza
United Kingdomcar park, accessibility,
hardly to find a parking by the hotel, plus £10 per 24h. Very old style of everything. Fan in the kitchen, very noisy.
Stayed in October 2023
Reviewed: 2 November 2023
Claire
United KingdomAbit dated
Comfortable, great facilities
Stayed in November 2023
Reviewed: 1 November 2023
Sarah
United KingdomSome areas in the hotel are a little tired looking but it didn’t take away from our enjoyment and I understand that the hotel are making improvements little by little.
Facilities are brilliant, the staff were all friendly / helpful and the entertainment was excellent. Food choices were also very good - Alberts Bar in particularly, was great value for money. The refurbished apartments were also much better during this stay. We had a wonderful time and will be returning - thank you!
Stayed in November 2023
Reviewed: 26 October 2023
Helen
United KingdomOld property thought it was a lot of money for this type of hotel
Entertainment on evening’s was an added bonus
Stayed in October 2023
Reviewed: 23 October 2023
Rachel
United KingdomDated bedrooms and very overpriced.
Close to the beautiful beach
Stayed in August 2023
Reviewed: 16 October 2023
Webber
United KingdomCar parking outside of your particular hotel can sometimes be awkward
The hotel is located within walking distance of the beach and bars and restaurants. There is also lots to do in the hotel with soft play and ten pin bowling plus a swimming pool and spa.
Stayed in October 2023
Reviewed: 21 September 2023
Sue
United KingdomParking . Spaces very small for people with large cars . Someone hit my car whilst I was there and damaged the bumper . Taxi services . Reception ordered us a taxi , and after several calls they still failed to turn up . We hailed one from the street in the end . Not the hotels fault , but you need a service your guests can rely on . We were late for our appointment.
Location . The apartment was the right size , but very tired . Bathroom switch was dodgy and extractor fan didn’t work
Stayed in September 2023
Reviewed: 7 September 2023
Lisa
United KingdomApartment needed modernising. Very difficult working the oven and couldn't get the hob working
Staff very friendly and helpful
Stayed in September 2023
Reviewed: 4 September 2023
Ryan
United KingdomWe had ants in our living room Very very hot in the bedroom fans didn’t do justice
Good facilities Great location for beach and town Staff were friendly
Stayed in August 2023
Reviewed: 4 September 2023
Campbell
United KingdomThe hotel looks dated and needs an upgrade . some part carpets are hold together by tape. Squeaking flooring.
The location was great. Not far from the beach.The atmosphere was very good, and my nine year old loved the place. The hotel is massive. There are plenty of restaurants and pubs. I liked both the swimming pools in and out. Also the spa.
Stayed in September 2023
Reviewed: 4 September 2023
Catherine
United KingdomUncomfortable double bed, some areas really unclean and dirty. All main doors always appear open until very late at night it says they close but they were all still open! Think security needs to be maintained!
This Property is huge , there’s 4 hotels and they are joined making it easy access to go from one to another if wanting to use different areas. Such as there is plenty of choices where to go to eat and drink. You can add a breakfast option to you’re stay if you like and a meal from the restaurant , we stayed in a two bedroom apartment which was fairly big to be fair. The bathroom was clean and tidy as were the bedding however the kitchen was as clean with cobwebs on the walls and splatter on the tiles. Our beds were made on arrival and bathroom towels were provided along with some sachets in the kitchen of milk and coffee etc. the sofa is a sofa bed making additional area to sleep and there was a single bed room which my daughter said was comfortable but she would have preferred a bedside lamp the main bedroom was great size with plenty of storage , extra pillows and blanket in wardrobe however and a hair dryer and fans in both bedroom . the bed is very uncomfortable and lumpy could really do with up grading mattresses. We barely spent any time in apartment other than for sleeping. There is a huge indoor pool and smaller pool and jacuzzi, the jacuzzi is great , smaller pool is fine and warmish there a steam room, gym and sauna. The main pool is huge it’s stayed it was 29 degrees but on our first time it was freezing cold but the second time using it it was less cold still very cool but didn’t feel it so much once swimming around. There no slides in the pools but you can take you’re own inflatables They have a bar / restaurant called Alberts, it’s really modern , clean and serves good food as does the bistro in the Victoria the pizzas were just great.
Stayed in September 2023
Vienna, Austria
Jawor, Poland
Samara, Russia
Bangkok, Thailand
Ca' di David, Italy
Veľká Lomnica, Slovakia
Budapest, Hungary
Desenzano del Garda, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content