Everything was the worst experience of my life Shambolic !!!

Nothing it was open !!!

Stayed in August 2025

Taking bookings and people's money when they know they are closed !!!!

Do not book here ! They take your booking, they take your money AND THEY RE NOT EVEN OPEN !!!! I got an email to say entry detailsbwill be sent as self check in to then get an email saying they are closed for renovation. I WANT MY MONEY BACK IMMEDIATELY

Stayed in August 2025

I looked at the reviews, so on Thurs l took a look for myself and was shocked.It certainly didn't look like a running guest house and as my young grandchildren start it looked like a haunted house and they were terrified to go in. I did call the customer service helpline to explain and they said there's nothing you all could do about it, l was absolute shocked. The whole issue completely messed up the end of my holiday, l am totally unsatisfied.

Nothing, location was ok but that's it , sorry.

Stayed in August 2025

Couldn’t even access it.

I am completed disappointed in this stay. Now can not get any contact for a refund.

Stayed in July 2025

Nothing

I booked on booking .com and when I arrived we called the number and after 2 hours still no key number to get and and no refund either

Stayed in August 2025

As above

I am still waiting for my refund as we didn’t get to stay in this hovel of a hotel. Police will be noted again and I will post this on every media forum I can. Booking.com couldn’t be more than less helpful

Stayed in June 2025

The place was closed had to sleep on the street the place is closed the phone number does not exist its a building site took my money and others on the street also place needs reporting to police and booking. Com want my money back as I got nothing in return

Stayed in July 2025

I didn't stay here as OYO cancelled our stay. I am still waiting for a FULL REFUND And have been requesting this for 1 months now, with no joy. I will NOT be booking with OYO ever again

Stayed in June 2025

This review is hidden because it doesn't meet our guidelines.

I've been asked to leave a review but I didn't actually stay this hotel, I booked it and about ten minutes later I had a missed call while at work, attempted to listen to the voicemail but it was a pretty poor quality message but I managed to make out "villa rose room you have booked isn't available as the property is being renovated we have moved your booking to....." Couldn't make out the hotel name, no email to confirm the new hotel, directions nothing. Called the number back and they took forever to even find my booking and when requested they send me the hotel details via email i was told they couldn't send me a confirmation, told the person on the call that I will need the information in writing so I have it to refer to when travelling. I did receive an email in the end. And then to the hotel we were moved to, for the money I paid was not expecting much, never do when booking cheap but took a bath after a day of travelling and then went out, we were in the arcades for 3 hours and when we got back there was still an inch of the bath water draining through, shower the following morning turned into a bath for my feet. Awful drainage and our room was the first in the corridor and the door that opens to go down that hallway just slams constantly. But like I said that's not this hotel because I booked here but got put there so this one may actually be better

Checking out

Stayed in June 2025

Not having a roof over our heads

Paid for the accommodation up front for two night and couldn’t even access the property had to pay for additional accommodation and am still waiting a refund

Stayed in June 2025

We were contacted by the company saying they had to change our hotel ? We stayed across the road in the little Emily and see it’s being used as a hostel ?? As all sorts were coming and going from there

We never got to stay here

Stayed in May 2025

Never stayed at the villa rose as it was closed was transferred to a derelict hostel building with no staff and had to pick hotel key up from a different hotel worst stay and experience of. My life in a hotel stay and staff were no were ro be seen and customer service was not helpful at all

Nothing

Stayed in June 2025

was unable to get in the property, looked a mess outside weeds and fag buts... code didnt work for door... after one hour of trying to call a number that was valid we were then told we had been moved to another hotel due to renovations and they had been trying to reach me to advise. absolute lies, no call no text no email. The other hotel was ok but at the other end of the main strip that we wanted, no apology no discount no anything

nothing

Stayed in June 2025

This property changed the place i stayed, so I went to the hotel (the dolphin)that you changed me to, and the hotel was unafe at best and honestly unfit for purose. I walked into the reception and was greeted by what I could only describe as a storage room with old mattresses, pillows, bedding etc,I will attach pictures. I went through a door and was met by the next door with broken glass, I proceeded up the stairs to what I can only describe as a mess. Although the bed was clean, nothing else was there was a lock on the connecting door that didn't work. The curtains were not on properly. The tiles in the bathroom were unsafe. The window in the bathroom didn't lock, so anyone could get in at any time. Also, the fire doors were open , and the sliding doors at the back were open. The stairway was dirty. I really do not know how anyone would stay in the property. I spoke to a lady on the phone and she said there was nothing she could do. I want a refund.

Nothing.

Stayed in June 2025

The hotel was closed for construction once we arrived

Stayed in May 2025

Everything! We wanta refund as we did not use the room at the derelict hotel

We did not use the hotel as soon as booked we were told it was under maintenance and we would be put in the dolphin hotel nearby. We had to go to the Carleton to get the key..so this is 3 hotels involved in one booking. The hotel given had no staff no reception.rubbish outside and was not suitable for my husband and our baby daughter

Stayed in May 2025

PROPERTY IS SHUT

PROPERTY IS SHUT

Stayed in May 2025

everything

nothing

Stayed in May 2025

Once booking and paying for our stay I waited until the day before and still didn’t receive any information in regards to the self check in service. I had to chase the hotel. After being put through to 3 different people and being on hold for a very long time I was told that my room wasn’t actually available and that they couldn’t obligate my booking. It was “under maintenance”. They then booked me another room at their sister hotel with very little information. The frustration was that nobody had tried to get in touch or let me know any of this. I had to chase them myself and even then nobody could give me any answers. The call centre was in another country so very hard to understand anything that was said given the language barrier. Upon arrival to the new hotel we couldn’t access the building because it was again a self check in service with no reception desk even though we were told otherwise and that there would be somebody there to meet and greet us and show us to our room. Luckily another guest happened to be exiting the building at the same time and let us in otherwise I would have been standing outside with two small toddlers with no entry. The hotel was empty. We managed to find the maintenance guy who told us that the hotel had no hot water and wasn’t fit to keep two children there. He then made some calls and made a booking for another hotel for us down the road. The whole experience with this hotel chain from start to finish was awful. Everything about it was horrific. The customer service, the organisation. Nobody seemed to have a clue what was going on or why there was work being done. Both hotels were horrible, dirty and run down and barely functioning. Nobody was available to speak to. I got passed from post to pillar. I would never recommend this hotel to anybody. It should be shut down!

Stayed in May 2025

Nothing

It's been cancelled, then arrived to hotel

Stayed in April 2025

The property is unihabitable and it was totally unacceptable to accept a booking for this property. We were let down as I only booked it the night before, so the fact that it was in such a state was already known. I expect a full refund and compensation for the inconvenience and upset.

Nothing

Stayed in April 2025

Nothing

I didn't stay there, they told me it was closed!!!!!!!

Stayed in March 2025

Poor

Not answered the phone to open the door do we didn’t receive the service and had to pay more money for another hotel.

Stayed in January 2025