Castlegate Park, Birmingham Rd, Dudley, Dudley, DY1 4TB, United Kingdom
#7 of 19 hotels in Dudley
Guests' ChoiceBased on 2002 hotel reviews
7.6Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
8.0
Staff
8.3
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 21 April 2024
Robert
United KingdomN/a
Friendly staff. Good size room. Very clean Free parking
Stayed in April 2024
Reviewed: 19 April 2024
Stephen
United KingdomModern rooms and good bar/cafe area
Stayed in April 2024
Reviewed: 16 April 2024
Chido
United KingdomParking was not free
Location was great.
Stayed in April 2024
Reviewed: 14 April 2024
Michael
United KingdomGreat location for the Black Country Museum, plenty of eateries around.
Stayed in April 2024
Reviewed: 13 April 2024
Tracy
United KingdomChecking out
Friendly, convenient clean. Enjoyed pool and sauna facilities
Stayed in March 2024
Reviewed: 11 April 2024
Stacey
United KingdomThe room was tired and in need of some work. There was filler in a cracked near the window that hadn't been sanded or repainted. The ceiling had a big patch that needed replastering. Paintwork needed some care.
The staff were very welcoming and the breakfast was excellent,Variety and hot. The bed was comfortable and bedding was clean.
Stayed in April 2024
Reviewed: 10 April 2024
Lijo
United KingdomThat's great at bedroom cleaning
Stayed in April 2024
Reviewed: 9 April 2024
Kath
United KingdomNothing
Breakfast was varied and offered good choice and value. We chose the hotel for its close location to the Black Country museum that we visited. Staff were welcoming and helpful and the room offered everything we needed with comfy beds. Close proximity to M5 motorway for onward journey to Somerset
Stayed in April 2024
Reviewed: 4 April 2024
Charles
United KingdomNo really know
Spacious and smell nice
Stayed in March 2024
Reviewed: 1 April 2024
Paula
United KingdomNothing we didn’t like
Clean, reasonably priced and close to where our family live
Stayed in April 2024
Reviewed: 30 March 2024
Robert
United KingdomKept awake most of the night by bumping and banging and sounds of moving furniture from the room above us
Staff very helpful
Stayed in February 2024
Reviewed: 28 March 2024
Alan
United KingdomNo AC in the room
Clean and tidy room, swimming pool is great
Stayed in March 2024
Reviewed: 25 March 2024
Jessica
United KingdomLocation and cleanliness
Love the decor. Was fresh and clean. Only thing was the tiles on the bathroom floor had water underneath them so it would leak if you stepped on them
Stayed in March 2024
Reviewed: 17 March 2024
Jeanette
United KingdomLate night very load
Stayed in March 2024
Reviewed: 17 March 2024
Jonathan
United KingdomThe bed was a little uncomfortable and some other guests were very noisy overnight during my stay between 12-2am. Was quickly sorted by the staff though
Good location with nice gym and staff
Stayed in March 2024
Reviewed: 14 March 2024
John
United KingdomWalls paper thin. Bar prices unnecessarily high
Room was clean and comfortable staff were welcoming
Stayed in January 2024
Reviewed: 9 March 2024
David
GermanyLack of variety at breakfast, ie continental breakfast could be expanded. Evening meal menu needs more variation. Speed of food delivery, one night very slow, another night it was forgotten.
The facilities, gym / pool etc. friendliness of staff, amount of parking. Comfortable bed. That it had a lively community feeling that I have seldom experienced in a hotel.
Stayed in March 2024
Reviewed: 9 March 2024
Craig
United KingdomNo coffee maker in room (instant available, but that is not great quality coffee)
Stayed in February 2024
Reviewed: 28 February 2024
Sarah
United KingdomN/A
Staff was very helpful and friendly, hotel was clean and the room was very spacious for me and my partner
Stayed in February 2024
Reviewed: 23 February 2024
Elonia
United StatesI didn't like that the hot water in the morning was barely warm.
everything was fine except the water was Luke warm in the shower
Stayed in January 2024
Reviewed: 20 February 2024
Julie
United KingdomNothing
Great location to where we were going
Stayed in February 2024
Reviewed: 15 February 2024
Simone
United KingdomRooms were clean
Stayed in February 2024
Reviewed: 13 February 2024
Celeste
United KingdomNo landline telephone in bedrooms. When friend came to collect me at hotel, reception had no way of contacting me. Ridiculously dangerous situation. When friend addressed this with receptionist she was told that it was a GDPR issue - customer confidentiality and that reception had no ability to contact guest. Likewise if there was a health emergency in the room - no way of dialling out or of contacting reception. Not happy with this and SHOULD BE RECTIFIED. Otherwise, it’s too dangerous for anyone to stay at this hotel l, if they are elderly or have health issues.
Brekkie was excellent with huge choice! Comfortable bed; quiet at night. Room small but very comfortable! Loads of hangers in wardrobe area; Spotless. Hotel beautiful! Central to everything! Bathroom fully stocked with toiletries & beautiful white fluffy towels; TV in room; Daily room clean if required; Daily replacement of clean towels if needed! Receptionists lovely & very helpful.
Stayed in February 2024
Reviewed: 10 February 2024
Amanda
United KingdomA shower room would have been better than climbing in and out of the bath. The customer service in the bar let the whole experience /stay down - especially when we were asked to drink out of a wine carafe rather than a wine glass! Ordered starters at their suggestion but yet they came with the mains?? Waiting for 47 minutes until any food arrived!!
Good room with enough space for the four of us Great pool and gym
Stayed in February 2024
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