Parking is very limited, and proved to be so when after a long shift at work I was not able to find a place to park my van. So much so I was advised to park on double yellow lines, explaining no ticket would be given. On top of this I had to spend £15 a night extra using booking.com so not happy. One of the things I love about hotels is a long shower or bath, but in this hotel, the water was not hot, it was warm, sometimes cold. Plus the room was very cold. I turned the radiator on, but not heat ever came. The WiFi was terrible 4 star hotel, not in my book, but also, the lack of help trying to park my van when the main reason for booking this hotel was the parking, was not a good experience. And being woken at 0830 by the cleaners is again not acceptable. So many small issues, but atleast the staff when I needed them tried. Basic problems, but big issues for me during my stay.

The bed was big, and It seemed I was upgraded to a disabled room, which ment, bigger bed, ground floor and mad shower

Stayed in April 2024

The room was on opposite side of the road towards 3 pub's . The noise was terrible, and our rest was a nightmare.

Stayed in March 2024

The staff didn’t smile much & the price of food & drink was expensive

It’s was a lovely family suite of rooms very clean The only complaint was the price of food in the restaurant- the food was wonderful but on the expensive side

Stayed in March 2024

Clean & comfortable with easy access to the town centre.

Stayed in December 2023

Room was not serviced on one day and no tea or coffee was replaced.

Stayed in September 2023

Being in the annexe, down the road from the main hotel, was fine but being in room 62, the outside traffic noise did affect how I slept. It’s a room that’s very close to the main road so every vehicle was heard that accelerates, has squeaky brakes or a noisy exhaust isn’t restful.

Very clean and comfortable. Furnished well.

Stayed in September 2023

One of the windows wouldn’t shut so there was a lot of noise from outside

Clean room big bed and bathroom

Stayed in August 2023

We were put in the Sleepwell inn that was just across the road from the hotel the bed was covered in plastic and it made a crinkly sound all night . The room was very noisy from the traffic passing by.The hotel charged £10 a day to use the swimming pool that was not mentioned in the booking.

The hotel looked lovely and we had a meal in the hotel restaurant and it was very nice

Stayed in August 2023

Wasn’t told we were in the Sleepwell not the Washington hotel and that we would be charged to use the pool!! Wouldn’t have booked it otherwise. Need to be clear about this when booking.

Pool and comfy beds

Stayed in August 2023

Kayleigh was very attentive. Food was freshly cooked..

Stayed in July 2023

Our room bed was too hard but that’s the only Negative thing about the hotel.

Fab location.

Stayed in July 2023

Lack of parking

Central location. Food excellent. Staff friendly

Stayed in July 2023

the breakfast was very poor , I only had breakfast on the 1st day , 2nd day I found a McDonaild's .

Staff friendley , the room & bathroom very clean and tidy , I Sleeped very well , no problems Parking and no problems with noise , apart form the breakast every thing was veay good .

Stayed in June 2023

The breakfast was okay except one morning they was no cereal out and each morning the toast machine wasn’t working right which took too long.

Stayed in April 2023

Parking horrendous. Room styling is outdated. Ceilings very low on top floor. Sauna / Gym / Pool facilities very outdated.

Staff amazing. Food in the restaurant delicious. Breakfast delicious.

Stayed in April 2023

Heat of water in room 78

Gym Facilities

Stayed in March 2023

All staff were very friendly and helped any way they could.

Stayed in February 2023

Better breakfast, hotter shower. Lifts very slow.

Breakfast not good. Smoked bacon not nice.. runny snotty eggs,cheap brown sauce, cheap beans coffee way to strong.

Stayed in February 2023

front car park is tiny

swimming pool and sauna and whirlpool are lovely

Stayed in February 2023

parking

Stayed in November 2022

Not in a room with a connection door heard snoring all night and child early morning

Stayed in December 2022

Pool changing room was too small and the general pool area and its facilities could do with sprucing up. My room was a bit cramped.

Breakfast was excellent. Staff were friendly and helpful. Communal area was comfortable and functional.

Stayed in November 2022

I was here with work for 3 days and needed to work from the hotel. No WiFi for the entirety of the stay which made life very difficult. Gym opening at 7am is disappointing as doesn’t leave much time to start the working day. The property was dated and my window looked out over what looked like a factory room

staff were friendly. breakfast was good.

Stayed in October 2022

The rooms were very dated and could do with a refurb and also the wifi didn’t work in the bedrooms

The staff were exceptional, extremely helpful and all lovely - beds were comfortable, lovely breakfast

Stayed in October 2022