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  5. Reviews of Best Western Wessex Royale Hotel Dorchester

Reviews of Best Western Wessex Royale Hotel Dorchester 3 stars

32 High West Street, Dorchester, DT1 1UP, United Kingdom

#5 of 9 hotels in Dorchester

Guests' Choice

Review score

Based on 779 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 14 March 2024

    8.0
    Excellent value for money, great breakfasts, friendly staff and convenient position
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Quite creaky floorboards but of course it’s an old building!

    It’s been stylishly redecorated Staff friendly and helpful especially at breakfast

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Very comfortable
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient parking Very warm welcome at reception and no problem changing to a more accessible room for my husband with mobility problems Jade and Lisa went out of their ways to make our stay comfortable and supplying all our needs Very friendly staff

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Lovely staff, poor bed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed, booked a double but got 2 singles pushed together and could feel the join……good mattress topper required

    Location location location

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Excellent hotel.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Very comfortable hotel in a very central location in Dorchester. Staff were especially nice and breakfast was excellent.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Period building in great central location on High Street. Spacious bedroom was well appointed. The staff were very friendly and helpful.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Excellent hotel and friendly efficient and helpful staff. Why can't all hotels be like this?
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There was nothing that could be improved. There wasn't anything I didn't like so I can't actually answer that question!

    Breakfast was excellent; a choice of Dorset teas as well as lovely Dorset muesli. Very good choice from the cooked menu too and a vegan menu as an alternative. Staff were very helpful and friendly. They recommended places to eat nearby and also offered to let us eat in the lounge if we got a takeaway (they supply cutlery etc) They put our freezer blocks in the freezer over night. They offered to carry our cases upstairs (no lift) . I really felt the staff here went that extra mile. Lovely old room with beams. Comfy lounge. Excellent location near to art gallery and tutankhamun exhibition. Wifi signal was great. Will definitely return.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Relaxing time out for us. Breakfast as ever first class Many Thanks will be back
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike!

    Staff efficient helpful and friendly could not fault! Everywhere spotlessly clean bathroom and shower sparkling and shiny loved it!

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Enjoyed stay in the well situated and charming hotel.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not very good and quite expensive for the mediocre quality of the offer. Should serve proper coffee not from a machine. Pillows were too hard as well.

    Great location and a charming hotel. Staff very friendly and helpful. Reasonably priced.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Friendly clean comfy accommodation
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really just a shame no dinner or food option in evening but they made it clear we could order takeaways

    Location good and staff very helpful. Nice clean rooms. Nice building

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    Very enjoyable, comfortable and welcoming. The Hotel Team certainly understands customer experience.
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast choice was great and staff happy to change things over to suit taste. Location was very good, close to amenities. The staff were just fantastic. Really know their way around the industry and the customer experience.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I always stop here if it’s not full

    Stayed in January 2024

  • Reviewed: 8 February 2024

    9.0
    Wonderful staff and facilities
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location on High Street, easy 10-15 minute walk from the station. Plenty to do around the hotel.

    Stayed in January 2024

  • Reviewed: 26 January 2024

    10
    Recommend this hotel for business & definitely for a treat your self when visiting Dorchester
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Nothing

    The room was spotless and the facilities excellent in the room, Staff are really good and definitely go the extra mile to make sure you have what you require. From check in to check out this is a great hotel experience, The breakfast available choice just spoils you and the produce is fresh and the cooked breakfast is excellent as is the friendly service.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Fabulous accommodation in Dorchester
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 6 nights

    Nothing at all everything was lovely

    The greatest asset to this accommodation is the staff. They were so friendly and helpful and nothing was too much trouble. We asked to stay 2 more nights, they were able to accommodate us in another room, they even helped us carry our luggage to the other room. The breakfast room was lovely, table service and cooked to order. Fabulous cooked breakfast menu, as well as the usual self service continental buffet. No restaurant here but lots of options within a short walk, they welcome you to bring back takeaway even supply cutlery and plates. There is a delightful common lounge area inside the front door to eat and relax with a bar for evening drink. The motel has a lot of character and we loved out stay in Dorchester.

    Stayed in November 2023

  • Reviewed: 19 January 2024

    10
    From checking in to leaving it was excellent service from all the staff however breakfast was excell
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Nothing

    The staff are extremely helpful and attentive

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Lovely place …needs an evening restaurant x
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Such a lovely lounge area but empty as there was no evening restaurant.It was a great shame I had to go out to dine as I would have enjoyed staying on the premises.

    Great location and beautiful room .Good breakfast.Friendly staff .

    Stayed in December 2023

  • Reviewed: 12 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 1 night
    • Submitted via mobile

    Every thing

    Excellent

    Stayed in December 2023

  • Reviewed: 8 January 2024

    10
    2 night getaway
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Should have stayed longer

    Staff were so friendly. We had a lovely room. Lots of choice for pubs & restaurants.

    Stayed in December 2023

  • Reviewed: 8 January 2024

    9.0
    We used the hotel for a family funeral
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bath plug didn’t fit

    How clean and well maintained it was

    Stayed in January 2024

  • Reviewed: 30 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 1 night
    • Submitted via mobile

    Locations and style of hotel

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    No evening dinner.

    Location

    Stayed in December 2023

  • Reviewed: 22 December 2023

    10
    ENJOYED THE VISIT 100% HOPE TO STAY AGAIN VERY SOON
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    NOTHING TO COMPLAIN ABOUT

    EXCELLENT STAFF, VERY WELCOMING, EVERY THING SPOT ON , VERY CLEAN , WARM , COMFORTABLE.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    9.0
    A comfortable two night stay. I would happily return if the need arose.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    A slightly bigger wash basin in the bathroom. With the glass shelf closely above the basin I found it difficult cleaning my teeth without touching the shelf. Also not easy to just have a wash if didn't want to shower.

    A lovely comfortable quiet room as no rooms above. All the staff were friendly and helpful. Good choice for breakfast. Location is good as near the town and other amenities.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    9.0
    Very pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t fault it really

    Friendly, homely, comfortable, very nice room. Very handy for work at the hospital.

    Stayed in December 2023

Showing 1 – 25

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