Blinds opened themselves at 7.30am, maybe a programming issue on the lighting control system? Appart from that, perfect

Free room upgrade for birthday which was an amazing suprise! Staff were amazing, building and ground beautiful. Restaurant and food was amazing! Spa was wonderful

Stayed in March 2024

Nothing really, maybe wifi a little unreliable here and there

Lovely staff, comfy rooms, fabulous food and relaxing spa

Stayed in March 2024

Outside lighting by our bedroom lighting the room

Great setting, very polite staff, great food and atmosphere

Stayed in March 2024

nothing

the staff were amazing couldn't do enough for you outstanding restaurants and bar brilliant facilities

Stayed in February 2024

N/A

Very friendly and accommodating. They were very kind to our dog

Stayed in January 2024

There is nothing not to like, it’s just a beautiful place. However, adding a 10% service charge onto our food and drink is absolutely fine for us but this hotel added 10% onto everything including your actual hotel booking, which I have never experienced at a hotel before, and it is simply not OK. That’s not a service in itself and should not be the case. It was discretionary and we did remove it, but it’s uncomfortable to be put in that position in the first place, which I guess is why they do it as most people either won’t notice or won’t want to ask for it to be removed.

Beautiful in every way, with very attentive staff. Comfy bed, lovely view and very nice extras in the room. Gorgeous well equipped spa, however, the water could have been warmer in the hydro pool and the spa bar had ran out of most drinks. Deep tissue massage was amazing.

Stayed in December 2023

Stairs carpet will soon need repair or replacement but that’s nothing really.

The staff were amazing and so well trained. Hats off to whomever trains the staff. Best customer care we’ve had anywhere in the U.K. So attentive and welcoming. This is also true for waiting staff at The Dining Room. The facilities were lovely and the grounds are stunning. Hoping to be back soon!

Stayed in December 2023

1. The door lock was extremely difficult to open 2. The pillows were too big and uncomfortable 3. Temperature control system in room needs to be updated, as it got too hot at midnight

Everything was awesome except just 2-3 points Hats off to the staff who were extremely courteous and helpful

Stayed in October 2023

Nothing!

Beautiful and very elegant manor, felt very comfortable and homey, yet still very luxurious. The light antipasti supper offered with wine (on days where the restaurant was not open) was lovely.

Stayed in September 2023

Spa fabulous with two saunas and two steam rooms - but one of the steam rooms could be warmer

Superb comfortable rooms, historic building and excellent service

Stayed in September 2023

very tranquil relaxing great interior design tasteful

Stayed in September 2023

No evening meal available

Room sizes, great breakfast

Stayed in August 2023

location and staff

Stayed in June 2023

Nothing

All excellent service and food.

Stayed in May 2023

Nothing not liked, everything either met or exceeded expectations.

The room overlooking excellent gardens was great, we visited the gardens that when down to the river Avon and very natural. The breakfast was really good with individually prepared buffet selections and a great selection of a quality hot breakfast. The spa was one of the best we have attended.

Stayed in April 2023

N/A

Wonderful place with wonderful staff and wonderful service!

Stayed in March 2023

Nothing

Great location and lovely food

Stayed in March 2023

The service was exceptional, the best that I have experienced in the U.K.

Stayed in January 2023

The staff and food were superb. A special mention for Molly-a star in the hospitality sector in the making.

Stayed in November 2022

I can honestly say I did not find anything I disliked

The staff were very attentive, we was given a room upgrade when checking in and birthday cake and card awaiting in room for me

Stayed in September 2022

Great location, amazing staff & very dog friendly.

Stayed in August 2022

The quality of the dinner was fine in Grey's, but the service was patchy. We received our wine order before the cocktail/ kir order. We sat down at just after 19.30 and the bread arrived at about 19.55 with the wine arriving some 10 minutes later - we placed our food order at about 19.45 and the first course arrived at about 20.15. After that all was well and the staff were charming but maybe not quite 'table alert' at all times. In their defence the neighbouring table was hard work for them with a family choosing to bring their domestic issues into a semi-public arena. It was entertaining in a Gogglebox way but also quite offensive. Tough for the staff (24.07.22).

The room (21) is/was terrific. So was the spa. Breakfast was generous with very attentive service with an attractive naiveté.

Stayed in July 2022

The bed was unbelievably comfortable! Lady at the spa was super helpful and friendly.

Stayed in May 2022

There was nothing not to like.

Everyone and everything glides and flows at Whatley Manor. They went above and beyond to make my stay extra special and i will be coming back very soon. Extraordinary place, space, staff, gardens, spa and beings. Their treatments are exceptional, experienced staff. The floating pod was out of this world.

Stayed in April 2022