( I hope I am wrong with this one but I will tell what I think anyway) : The receptionist (M) told me on the 2nd evening of my stay that my there was a problem with my booking, that my booking agent had made a mistake and booked only for one night. He said he has spoken to the owner to let me stay if I pay him. I said its impossible because I booked through booking.com. He asked me to show the receipt I showed him emails and said I have a printed confirmation that I could bring. He asked me to send screenshots on Whatsapp, I said I wasn't comfortable sharing my number so he took picture from his phone. He said I hope you weren't offended, but to be honest it all sounded a lie to get a tourist to pay more. When I came back with the printed confirmation, he said he is sorry but the error was with some other customer who had left and showed me from a distance a Whatsapp conversation in his phone with the "owner" apparently saying I was okay and the problem had been with other customer. All of this sounded hoax to me and a way of extracting money because on the first evening itself he knew I had my booking for 2 nights. I highly doubt his claims and the matter should be looked into by the owners. The 2nd bathroom of the floor I was on was dirty-all toilets. My dorm didn't have any dustbin. The receptionist didn't give me pillow covers and bedsheets on arrival. I also had to separately ask him for toilet paper.

Location was central, the room had adequate heating, the kitchen and living room areas seemed nice

Stayed in March 2022

I don't like when you can't watch the news or any other thing and when someone keeps taking your staff

I like you can make your own food

Stayed in February 2022

The room itself wasn’t very clean, it was quite dusty on the surfaces, stuff from previous guests still on the floor and under the beds like a dirty sock, bottle caps, empty product boxes, also hair on my clean pillowcases.

very comfortable mattress, 2 pillows which is always appreciated, I was warm enough and the staff were great about getting me last minute access, as I arrived late and had to stay overnight unexpectedly. Also lite real around the corner from the train station which was very convenient.

Stayed in February 2022

Ok so this was a cheap stay, but I still think there should be a curtain in a room overlooking the main street. The single sheet we were given to cover the window was fairly useless.

Good clean kitchen.

Stayed in January 2022

all communal spaces close at 8PM and are supposed to open at 8AM but unfortunately they didnt the morning we stayed there so we couldnt reach our breakfast and lunch.. also most of the time there is no staff on this location so you have to call them but we didnt get a responds until 10.30 by which time we had left and it was too late. the code for the dorm is the same as for the private room! extremely bad security wise. the room was incredibly could and hard to warm up and the beds creak.

Good kitchen, large communal area

Stayed in January 2022

A lot of stairs to get to reception only 2 members of staff on. Didn’t seem that other staff were working to keep up with covid cleaning.

The room was spacious and warm

Stayed in December 2021

No curtains in the room, no free Wifi as advertised on booking

The room is standard

Stayed in November 2021

everything

full of homeless and had not been informed

Stayed in August 2022

I got my booking canceled and didn't got any refund to the date (7 Jun), and no messages at all. 3 days and still counting. I wanted to have a answer of the days and feel calm with the trip and that didn't happened.

Stayed in June 2022

The description says they have a big comfortable sitting room and a kitchen, I sat down for 20 minutes and was told that they close that room at 6.30pm, in which case they sent me to bed like my Mam would have back in the day! I had work to do on my laptop. Don't get me wrong, there was a tiny table and a chair in 1 half of the dorm, but I was infringing on the female half of the room. When I asked why are they closing this room, staff member said it's pretty standard for hostels to do this. I've stayed in dozens of hostels and I've never saw that happen before. Annoying to say the least.

The bed was ok and the location was good

Stayed in April 2022

Took 40 mins to accept my booking in person, despite paying 2 months in advance. Dorm room cohabitants smoking out of window and were clearly under the influence of at least alcohol. The staff saw, were aware, but seemed unphased. Felt unsafe. Would not recommend solo travellers.

Central location

Stayed in March 2022

The showers facility. The room was cold & dirty.draughty. The kitchen was only open for 1 hr in the morning from 9.30am-10.30am & again from 4.30pm-6.30pm There was no laundry available as advertised.

Central for walking.

Stayed in March 2022

it was dirty, the bathrooms and the shower was very nasty. the kitchen was closed most of the time

it has a lot of places very close

Stayed in March 2022

very bad organisation, the staff was not aware about our arrive and we been waiting for awhile before get the room. facilities access was limited.

the only good think is the location

Stayed in March 2022

nothing like the pictures, it is deserted with no staff around. you are supposed to call them when you arrive. I wanted to talk to them to try and arrange a second night (30£ per night for a 8 beds shared room, unfortunately it would still be cheaper than the other accommodation in town) but no one pick up the phone. called several times until I gave up and went back to Glasgow. oh wifi in the building does not work. finally it is hard to sleep at night because the place is next to a pub.

even though there was no staff around in any of the days I was there, the place was relatively clean. the location is good during the day however, at night, you are right next to pubs and can be tricky to sleep.

Stayed in March 2022

I booked a non-refundable room. However I got Covid and had to self-isolate. I contacted the hotel a few days before my booking to ask if the dates could be moved and I was happy to pay a fee. They ignored my email and did not respond. I then called Booking.com customer service who emailed the hotel, the hotel ignored that communication too. Finally Booking.com called the hotel and it was at this point they declined my request. I appreciate the non-refundable stance, but I think the madatory isolation due to covid is exceptional and I contacted the hotel well in advance offering to pay a fee to switch the dates, but they just ignored me and took the money. I think the ethos demonstrated by Willy Wallace Hostel goes against the spirit of the hospitality and travel industry. Fortunately, Booking.com gave me a travel voucher for my next hotel stay because they believed I was treated unfairly by this hotel.

In my opinion, this hotel owner must be ruthless, which is good to know in the sense of purposefully avoiding them.

Stayed in March 2022

The wifi didn't work.

Location good.

Stayed in March 2022

telly didn’t work in room and only 1 curtain kept awake till 5 in the morning as near a nightclub and people hanging about all night and shouting won’t be staying again

the location the staff

Stayed in February 2022

I don't like it when they took my milk and not been able to watch my favourite programs

I like the fact that I can make my own food

Stayed in February 2022

Everything else, was dirty, reception staff were never around and had a couldn't care less attitude, communal room was locked at 8 pm. Beds were uncomfortable and kitchen was barely usable

Location was good

Stayed in February 2022

Couldn't access the kitchen until 8.15 on Saturday morning. City centre location is really convenient but very noisy at night, earplugs definitely needed

Helpful staff and comfortable beds

Stayed in February 2022

I travelled for 20 years this hostel was brilliant back then but even better now the 2 managers Lauren and the other manager was the best people I met made me feel at home ..already miss them awesome place hope them well ......Irish

Stayed in February 2022

everything was fine, clean, quiet and beautiful

all

Stayed in December 2021

Great location and the staff were very accommodating and helpful!

Stayed in December 2021