Breakfast choice good, but some not as tasty as what we have experienced at other hotels

Very quiet bedroom, Lovely bar pleasant staff Lovely decor throughout faclities.

Stayed in September 2025

Getting to your room was like being in a maze, but they do have elevators if you don’t wish to use the stairs.

The hotel is located close to the city, so it is only a short walk to the town centre and Winchester Cathedral, but it was not on a busy road. We had our evening dinner and also breakfast at the hotel and they were both excellent.

Stayed in August 2025

Noisy air conditioning unit Hotel charge for parking

Stayed in September 2025

The room needed some tlc, windows were screwed shut and the bathroom door wouldnt close

Location was good, good sized rooms but the room did need some tlc in places

Stayed in August 2025

Breakfast could have been hotter ,coffee poor bedroom,could have been cleaner room cold heater didn't seam very warm

Loved evening meals first class waitress Laura was lovely really new her job,

Stayed in September 2025

I encountered to receptionist the first demanded payment when I arrived did not bring my credit card down to the Spa as I assumed it would be charged to my room for my first Spa treatment, I then encountered a bossy receptionist in the Spa on my second visit who ignored the fact I had already provided my credit card to be billed to, made me feel like a criminal when I had not committed any offence. I told the receptionist a disable guest is hardly going to make a run for it, when they hobble with a cane. I did not like the dead skin floating around in the jacuzzi, put me off using it, tried scooping it out it just kept appearing. got out fairly quickly🤢. There appeared to be walk facilities system I was not aware of as well as guests staying at the hotel which kind of spoilt my experience, I thought I choose a quite time to use the Spa facilities. I did not like a member of the breakfast team asking if I was going to pay for my breakfast, when I previously had my previous breakfast and meals charged to my room which showed on the system I had a registered credit card. Did not see her as the same question to other guests🤔 If I can afford to stay at the hotel and pay in advance for my stay, I would appreciate not being treated as a criminal.😡

The friendly receptionist called Shelly, who listened to any concerns I had and helped me change room as I was too far from the exit to the lift. Shelly also assisted when I was being hounded by a member of the Spa team demanding I pay for my treatment, when I had already set up a self authorise payment against my credit card. Love the fact there was a local bus oppersite side of the hotel, ventured into the town hope to revist on another occasion to view local tourist attractions. Would like to thank Jess the receptionist who helped return my water bottle.

Stayed in August 2025

We got lost once or twice in the labyrinth upstairs, attempting to locate our bedroom. Strange, as we had not been confused on our previous visits. The lighting in the room, overall, was just about adequate, but a central ceiling light or stronger side lights would have been better. There were no lavatory rolls provided on one day, and the lavatory itself had a very weak flush. This seems to be prevalent in hotels at the moment. One of the lights above the bathroom mirror was deficient (flashing on and off). I mentioned this but it was never replaced. The bathroom door was too close to the lavatory, making it difficult for taller people (and I am not much taller than average height) to use the lavatory without banging their knees against the back of the (closed) door. The only solution was to leave the bathroom door open, which is not a practice one likes to adopt.

The location (close to the railway station) is most useful if one does not have one's own transport. On the other hand it is a short walk to the centre of the city. The room was quiet, clean and comfortable. Sufficient space and it contained everything we needed. Bravo for the decent lavatory paper. Normally, in most hotels, it is pathetic. The walk-in shower was good. Breakfast was adequate, although the selection of fresh fruit could have been more varied. Good choice of fruit juices and cereals. The cooked breakfast buffet was acceptable, but 'buffet scrambled egg' never works, in my opinion; scrambled eggs must be eaten fresh. We have stayed at the hotel twice before, and wanted to sample the refurbished swimming area (we understood), but there was no time. We ate in the dining-room on two evenings, with different cousins as my guests on each occasion. The food was very well cooked and nicely presented. Everything was of a decent quality, and the staff were polite and helpful without being too intrusive. Best of all, I arranged for a special table to celebrate one cousin's imminent 80th birthday. LAUREN did a splendid job decorating the table and arranging for a unique dessert to mark the occasion. The other cousin stayed a night at the hotel as well, and his room was conveniently placed close to ours. Not sure if by accident or design, but it was very helpful.

Stayed in August 2025

Room access not easy, two lifts to get to floor 3

Spa facilities. Also very close to city centre

Stayed in September 2025

Room could do with more light from outside. Window was shaded by trees.

Friendly atmosphere

Stayed in September 2025

All good

Spa was great, room big and comfortable. Really enjoyed my massage. Birthday gift was a lovely touch.

Stayed in September 2025

Really lovely staff, very nice bar and spa facilities. Comfortable room very pleased with iron and ironing board and small fridge in room.

Stayed in August 2025

Seats in the reception area were really uncomfortable

Location and spa , breakfast although the coffee was horrible

Stayed in August 2025

Great location -staff very friendly

Stayed in August 2025

Paid £211 per night and then had to pay £12 for parking… absolutely disgusting, especially as the hotel isn’t particularly central to Winchester. Also the weather was forecast to be beautiful early on the day we were leaving so we asked if we could go for a walk and then go back to use the spa as we hadn’t had time beforehand, as it would’ve been more than an hour after check out they refused. Think that’s rather petty, especially as it was a Sunday. Doubt we will book here again, just not value for money.

Very comfortable hotel, great breakfast and fabulous staff

Stayed in August 2025

The breakfast was fine but not as good as the previous hotel at which I had stayed and there seemed to be something wrong with the coffee machine. I mentioned this and was assured that would be looked into

The staff and facilities were excellent. The hotel is next door to a public car park where it is possible to stay for 24 hours, as well as having their own smallish carpark behind the hotel.

Stayed in August 2025

Had to move room 3 times as 1st room had sick in the sink, 2nd room wasn’t as we expected with a small double bed and 3rd room the air con wasn’t working. They did provide a fan but it was disappointing and felt hot in the room.

Great hotel and staff really helpful.

Stayed in August 2025

The original room I was given had totally opaque windows and therefore no natural light. I asked to move and was given a room with windows overlooking the air conditioning unit and the car park! However that was better than the non-light room.

Stayed in August 2025

The spa pool/ relaxation area were small, cramped and run down. Tiny pool not for swimming but also not relaxing.

The rooms are clean and the beds big and comfortable. The staff were so friendly and helpful. The deep tissue massages were 10/10

Stayed in August 2025

The only thing was the coffee wasn’t great in the room and from the breakfast machine. I’ll bring my own next time. Everything else was great

We have been here before so we knew we liked it. Lovely breakfast, helpful staff. Spotless room.

Stayed in August 2025

- Confusing hotel layout has many corners and in between stairs for whatever reason - Room felt a bit dated but nothing to complain about - Room view to the parking lot, people passing by right in front of our open window - Some used trays and eating plates in front of rooms (just two times)

Nice spa area, was really something to enjoy and not just some tiny sauna to have it in the offering Breakfast buffet was nice Nothing to complain

Stayed in August 2025

TV would not turn on initially and then did not stay on. I managed to fix it by power cycling before Housekeeping could visit. And we have had television problems when we stayed on other dates.

Check in/out quick Room good Bar staff good

Stayed in August 2025

Queue for coffee machine

Spa all to myself at 7am, and car charger in the private car park.

Stayed in August 2025

Inadequate parking, not enough spaces

Good location, food.

Stayed in July 2025

Good choice of food.

Stayed in August 2025