12, 16-18 & 24 Penywern Road, Kensington and Chelsea, London, SW5 9ST, United Kingdom
#402 of 1,008 hotels in London
Guests' ChoiceBased on 3486 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.2
Staff
8.3
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 22 April 2024
Marian
United KingdomEverything was lovely. No problems.
Lovely staff, good location to village, lovely room and bathroom, immaculately clean with a lovely breakfast room.
Stayed in April 2024
Reviewed: 20 April 2024
Howard
FranceThe room was very small ! The price was more expensive than my previous stays.
Very friendly and efficient staff. Very clean hotel and room. Very good bathroom. Very good breakfast - just what I like.
Stayed in April 2024
Reviewed: 17 April 2024
Oscar
GermanyNo teabags or coffee in the room, but there was a water boiler. Empty fridge, nothing to buy, but still needed 100£ deposit upon arrival. Strange.
Above average facilities for England. Heated bathroom floor was a plus. Very nicely decorated room. Modern buttons for AC and lights.
Stayed in April 2024
Reviewed: 15 April 2024
Moroje
Saudi Arabiasmall room
clean
Stayed in April 2024
Reviewed: 14 April 2024
Yavnish
United KingdomThe reception staff on the day were not the most professional but does I stress this didn't apply to all everyone.
Excellent location in Kensington. Parking was free at the weekend due to the public holidays.
Stayed in April 2024
Reviewed: 12 April 2024
Stephen
United KingdomRoom was on the small side
Excellent hotel, clean and comfortable in a great location.
Stayed in April 2024
Reviewed: 7 April 2024
Colin
United KingdomThe room was very small, and the bathroom was tiny. There was no window in the room so there was no natural light.
The rooms are nicely furnished and modern. The shower was very good.
Stayed in April 2024
Reviewed: 7 April 2024
Neil
United KingdomOnly complaint was the room temperature and the method of increasing it
Standard of furnishings, cleanliness, size of room, location, facilities , breakfast, left luggage
Stayed in April 2024
Reviewed: 6 April 2024
Brian
IrelandSmall room
Location
Stayed in April 2024
Reviewed: 2 April 2024
Michele
ItalyI wouldn't use "welcoming" nor "helpful" to describe the staff attitude...
The hotel is nice, very close to the metro station and well connected. Room nice and very clean.
Stayed in March 2024
Reviewed: 1 April 2024
John
IrelandNo Restaurant.
The hotel was brilliantly located close to restaurants and bars and very close to the underground , we traveled from Heathrow Terminal 2 and got the tube right in to Earls Court . I will be telling my Irish friends about the Hotel .
Stayed in March 2024
Reviewed: 31 March 2024
Georgia
United KingdomWe paid for a deluxe room. The first room we were put in had an awful smell of sewage so we called down to reception and asked if they could move us. They did so, but the second room they gave us had a small double bed that folded down from the wall. The mattress was uncomfortable and the metal frame and unstable legs were super creaky. Unacceptable for the price we paid. You do not book a deluxe room and expect to be put on a fold down mattress. Eventually we were moved again and were upgraded. The original room would have been absolutely fine had it not smelt like the toilet.
Good location Clean Rooms The room we ended up in was lovely
Stayed in March 2024
Reviewed: 28 March 2024
Jake
United KingdomOnly thing I didn’t like was the pillows were incredibly hard. But that was all I could say was negative.
It was modern, down a lovely street less than a minute walk to Earl’s Court station. Nice bathrooms with heated floor.
Stayed in March 2024
Reviewed: 27 March 2024
Seth
United KingdomThe customer service was efficient but not friendly or welcoming.
We stayed in a room with a garden view. It was compact, but very comfortable. Everything was clean and in good repair, with modern heating, air-con and lighting systems. It was a peaceful room - little to no noise from outside, but a little noise from doors slamming throughout the hotel.
Stayed in March 2024
Reviewed: 25 March 2024
Marie
United KingdomBreakfast was terrible. Waited 15 minutes for bacon egg and sausage. Staff were unhelpful in breakfast room.
Location and cleanliness
Stayed in March 2024
Reviewed: 25 March 2024
Emilia
FinlandLocation was excellent. The room was very clean.
Stayed in March 2024
Reviewed: 24 March 2024
Jos
NetherlandsRrception-area was a bit thight on occasions. Too many People and luggage for this smal area.
Breakfast was good, not too much choice, but sufficient. Coffe was awful, had to use the instant-ons.
Stayed in December 2023
Reviewed: 24 March 2024
Louisa
United KingdomNothing
Small but perfect
Stayed in March 2024
Reviewed: 23 March 2024
Alice
AustraliaThe bath plug diddnt work properly
Yes it was decent! Rooms abit small but I think that is a thing for small rooms in London
Stayed in January 2024
Reviewed: 22 March 2024
Lashmy
United StatesThe room was nice and comfortable. The location was great!!!
Everything! Except the staff was not very welcoming.
Stayed in March 2024
Reviewed: 18 March 2024
Fernando
DenmarkEverything was good.
The location and great and super convenient. The bed was comfortable and the room was quite cozy. The breakfast was really good and the staff was friendly and helpful.
Stayed in March 2024
Reviewed: 14 March 2024
Rachel
IrelandGorgeous property, modern rooms, great location!
Stayed in January 2024
Reviewed: 12 March 2024
Rani
IndonesiaDaily Housekeeping
Location
Stayed in March 2024
Reviewed: 11 March 2024
Dale1066
United KingdomConsidering we had an upgrade the room was small and the bathroom was tight
Location was good and it was clean and modern, plenty of bars and restaurants nearby, close to tube station
Stayed in March 2024
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