Two quite steep and narrow sets of stairs to get to the room - manageable but may be difficult for some

Lovely suite - lounge very nice and comfortable with ciffee/tea making facilities and fridge Bed very comfortable and vathroom nice

Stayed in September 2025

My parents room however, although it was super beautiful with a living room, had a smaller bed and the mattress wasn't comfortable. Otherwise everything would have been perfect. It's a shame to go to a hotel and not to be able to sleep because the bed is not comfy.

The location of the hotel was perfect. It's a small town but it was very central. we reserved three rooms. My room had two single beds joint together so it was comfortable.

Stayed in August 2025

No Breakfast included in price 95.00 a night.

Staff lovely, clean room, although small.

Stayed in September 2025

The only small issues we had was there was only one bulb working in the first room in our bedroom so made it a bit dark when we came in however we just turned the lamp on if we needed to see so wasn’t a massive problem, and the second small issue was parking however we found a car park that was very close so it wasn’t a big deal at all, only had to pay £4 for 24hr parking which is actually fantastic compared to where we live so wasn’t something to complain about! Only a 3/5 minute walk away from the hotel and the weather was nice so we really didn’t mind at all.

The location of the hotel is great, a quick walk and you can find all sorts of shops and cafes/restaurants, the people in the area were all incredibly friendly and helpful if we wanted to find something specific, the breakfast at gales wine bar was lovely and the voucher provided by the hotel meant it was very cheap as well! The room was very cosy and everything was nice and clean. The coffee/tea/hot chocolate and biscuits provided was a welcome surprise, we definitely needed a cup of coffee when we arrived and was wonderful to have them in our room for when we got there! The staff were really helpful in the Gales wine bar, showed us where to park when we arrived and went over the instructions for getting in the room and let us know about the live band that was on that evening(the music was lovely!) overall I would say we had a great stay and if we happen to be in the area again we will be staying here again!

Stayed in August 2025

We had room 1 which is rignt next to the car park and the outside bar. There was a band on until 2230-2300 and although is didnt affect us it could be a problem if you had young kids or go to bed early. Unfortunatley the night of the band people leaving were noisy with one particular idiot sitting in the car park revving his bike up to full throttle while his mates cheered him on, pretty much outside our window. I was surprised the staff didnt go out and tell him to stop as they were all about clearing the outside bar. After about 10 mins he went and so did the others and all was quiet again.

A good sized room, cleanliness was good and breakfast was lovely. The location is good for activities based in and around Llangollen, and central to the town for food and shops. Found the staff very friendly and helpful, one even going to the shop to get some strawberries as they hadnt been delivered and my son wanted the french toast, over and above rather than just say he coudn't have it, even though he was happy to choose another breakfast.

Stayed in August 2025

Did not bother us but could here live music from wine bar nextdoor

The location was great

Stayed in August 2025

The lack of a dedicated reception was unhelpful. I had some difficulties using the coded locks to access the building and my room. Fortunately, friends who were also staying at the hotel were able to tell me about Gales because they had received information that I had not seen at the time of my arrival. The breakfast arrangements were confusing and there didn't appear to be any cereal option. I didn't realise there was a voucher for a reduction on the price of breakfast, until the second night of my stay.

The room was comfortable and well maintained. The staff at Gales was attentive. The very busy young lady there went out of her way to help, when I couldn't access my room on arrival. The cleaners were, also, eager to help. There is some limited free on-site parking, if you are fortunate enough to find a space. Breakfast at Gales was hearty, if you like cooked options. The proximity to the excellent Bistro Lafant, across the road, was a bonus.

Stayed in August 2025

When i read the description it said no parking, however there is parking for 3/4 cars on the premises, not a complaint, just an observation

Location excellent, clean and tidy room and compact but ideal for us, breakfast voucher for next door which was nice, parking.

Stayed in July 2025

The shower was poor, low pressure and temperature difficult to control

Location and good sized room

Stayed in July 2025

Car park limited but parked close by for 24 hrs for only £4 so not an isssue. Communication automated although I asked if hairdryer provided ( which it was) only had response about access not answering specific question.

Location superb. Comfy beds. Tea/ coffee provided Room was as described Very close to pubs/ restaurants. We didn’t move far the night we arrived. Wine bar next door great atmosphere. Was concerned about access as had read previous reviews but was good as had stayed in a place using similar method . Would help to be told you need to put your hand over the pad on bedroom door before the numbers appear.

Stayed in July 2025

I didn’t realise there would be no staff at the hotel. There was little instruction on how to get into the hotel or the room (we were given a key but also a pincode but the room door appeared to have card readers). I messaged the property for assistance but never received a response (to be fair, phone number was provided but I don’t have mobile network to make calls).

The location is great and very convenient for exploring town. The hotel is cute and the room pleasant and clean. The staff at the wine bar were very helpful and friendly.

Stayed in June 2025

with limited parking Bay.

Stayed in May 2025

We stayed in a triple room for one night on Easter. The room was really warm and the beds were very comfy. It was all very clean and the shower worked very well. The location was perfect, in the city centre. There was a bar in the ground floor but we did not hear any noise from it. I definitely recommend it as it's a great place and good value for money.

Stayed in April 2025

Bathroom was quite small

Beautiful location, very comfortable, beautifully furnished room. Staff (including Gales restaurant) were fabulous and very accommodating. We had breakfast and dinner, and both were great value and good quality ingredients... Very yummy! Highly recommend canoeing over the aqueduct. We started a wee way up the canal and scenery from start to finish was nothing but stunning! Our guide, Harry, who was a local to the area, was excellent, very informative, fun, and chilled. Great combination! Gutted we didn't have time to do the white water rafting.

Stayed in April 2025

Easy access with door code. Room looked nice and comfortable. Lovely old building. Emails from the hotel in the week prior to my stay were abundant and autogenerated eg. Asking for payment when I had already paid, details of stay but missing the room number. Just one email with all of the accurate information would suffice. Bathroom so tiny that door would not fully open. Heavy swinging light pull cord, no hairdryer. My friend had two vouchers for food in her room, I only had one. Parking is limited so had to park in car park down the road.

Stayed in March 2025

Tiny shower cubicle Large crack in bathroom sink Mouldy grout in shower Window could not be opened as it was screwed shut Tiny car park No staff on site and my phone calls were not returned

Lovely spacious room Comfortable bed Warm

Stayed in March 2025

The hotel does have a small car park behind, but if you have anything wider than a mini you may struggle, unless your damn good at tight spaces, in my work van, I tried and failed. There is plenty of parking close by however.

Very quaint hotel, a little hard to find if your not looking up at the right point, we drove past 3 times before finding it. Rooms very warm and welcoming, clean, tidy and serviced daily. Breakfast was at the cafe next door and was top notch and reasonably priced.

Stayed in February 2025

Noise from floor above. Lack of plug sockets

Comfortable WiFi code didn’t load,

Stayed in November 2024

Room was really hot, so just opened window all night. Single bed mattress probably needs replacing.

Staff very friendly and helpful Close to town Nice clean rooms

Stayed in November 2024

It was difficult to communicate with the hotel - I tried contacting them in the run up to our stay to check if there was an iron and hairdryer in the room but there was no reply (there was a hairdryer, but no iron). There was an empty packet by the side of the bed when we arrived, although the room seemed clean otherwise. The room was very small and the bathroom was also very small. A full length mirror would have been nice. The hotel is opposite a bar and on the main street which unfortunately created a lot of noise on both nights. We were only there a couple of nights and out for most of our stay, but for a longer stay the noise and small room would not be ideal.

The location was central which was great for exploring Llangollen, the bed was very comfy and there was a good selection of tea and coffee in the room. The room was generally clean and there was a voucher for £6 off breakfast in Gales bar next door which was a nice surprise. Checking in at Gales was straightforward.

Stayed in September 2025

The Noise .. with the children unable to sleep with the loud music + no parking and yellow lines on street so had to park in car park and unload and pay for parking each day

Countryside was nice

Stayed in August 2025

Nothing great for the price

Great central location we managed to get a parking spot there as well. Gales wine bar next door brilliant staff there were fantastic.

Stayed in September 2025

Great location and comfy rooms which were spotless

Stayed in September 2025

Parking

Clean. Central

Stayed in August 2025