Wookey Hole, Wells, BA5 1BA, United Kingdom
#5 of 6 hotels in Wells
Guests' ChoiceBased on 4280 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.9
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 24 April 2024
Diana
United KingdomBedroom was dated and waiting for an upgrade. Shower not the best.
Very nice, helpful staff. Very clean. Comfortable bed. Good breakfast choice and lovely quiet location. Free parking. Good sleep. Lovely walks straight from the door. Free upgrade to a bigger room as I had booked a twin room and decided on a double room. Cheerful staff.
Stayed in April 2024
Reviewed: 23 April 2024
Margaret
United KingdomProperty tired, needs a revamp. Would have been nice to have a lounge area in the bar rather than the restaurant, but difficult to see how you could accommodate this in view of the limited space.
Location & friendly and helpful staff. Good breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Beverly
United KingdomBasic and functional. No soap, shampoo etc in bathroom. Not enough tea and coffee sachets. No tea options other than builders tea. Having to book a time slot for breakfast. No working extractor fan in bathroom. Only whole fruit at breakfast, I like melon, grapefruit segments.
Fantastic view. Evening meals available. Great location for Wells. Lovely balcony.
Stayed in April 2024
Reviewed: 22 April 2024
Thompson
United Kingdomno comfortable seating just to sit and relax while having a drink especially after driving a long way
Room, Food view from room
Stayed in April 2024
Reviewed: 21 April 2024
Karen
United KingdomCan’t complain about anything. Top marks. Can’t think of anything negative to say at all.
Lovely room, comfy bed and a good choice for breakfast. Staff all friendly and a great hotel for visiting Wookey Hole cave. Will definitely stay again and explore more of the area.
Stayed in April 2024
Reviewed: 18 April 2024
Gerrard
United KingdomGreat place the only thing was so much hair in the shower plug hole it turned into a bath
Very pleasant all round
Stayed in April 2024
Reviewed: 18 April 2024
John
United KingdomBar closed at 10pm before we got there, safety light in room cannot be turned off.
Location and price, friendly staff.
Stayed in April 2024
Reviewed: 16 April 2024
Alan
United KingdomNo water to drink. No shower gel or shampoo and shower head could have used a clean.
Clean and spacious. Bed was very comfortable and room wasn't too hot - which was really nice.
Stayed in April 2024
Reviewed: 14 April 2024
Moreen
United KingdomI booked my holiday via booking.com and there were some issues. When I contacted the hotel they were not very helpful in rectifying the issue as they said I need to contact booking.com. When I contacted booking.com they said to talk to the hotel so it was frustrating as both parties should be more approachable
Location
Stayed in April 2024
Reviewed: 13 April 2024
Jason
United KingdomEverything was at its usual standard.
Comfortable as ever which is why we always return.
Stayed in April 2024
Reviewed: 13 April 2024
Neil
United KingdomNothing
The room was perfect for what we needed. Staff were very friendly.
Stayed in April 2024
Reviewed: 12 April 2024
Julie
United KingdomRooms could do with refurbishing.
Been before only booked again to see the circus of horrors. Breakfast was good. Staff friendly and helpful. Hotel rooms could do with upgrading. But perfect for the seeing the show.
Stayed in March 2024
Reviewed: 11 April 2024
Timothy
United KingdomNothing.
Spacious clean well run with genuinely nice staff. I’ve stayed multiple times.
Stayed in March 2024
Reviewed: 11 April 2024
Nikki
United KingdomThe condition of the bath room with a bit of rust in the tub and mould on the shower curtain.
Its location and facilities.
Stayed in April 2024
Reviewed: 10 April 2024
Jacqueline
PortugalClean comfortable and friendly staff
Stayed in April 2024
Reviewed: 9 April 2024
Ieuan
United KingdomSpare bed could have been comfier. Food: The restaurant- hallumi burger + pesto was dreadful !
Great location for Wooky hole caves. X2 kids + x2 adults. The room was big enough for all.
Stayed in April 2024
Reviewed: 8 April 2024
Pauline
United KingdomWe had a great stay but found the mattress a bit hard.
The onsite restaurant was really nice and fairly priced.The staff were friendly.Very nice location.
Stayed in April 2024
Reviewed: 8 April 2024
Mollie
United KingdomCleaning wasn't great, used towels from previous guests were left in the bathroom and a wet patch on the carpet.
Great location and good value for money
Stayed in April 2024
Reviewed: 7 April 2024
Morgan
United KingdomCar parking The balcony that wasn’t a balcony The heating/air con? The restaurant food choice and room design
Location Room location Cleanliness Ease of check in and out The interconnecting room
Stayed in April 2024
Reviewed: 5 April 2024
Ian
CanadaExcellent location, well kept for a mass visitor motel. No frills, but perfectly adequate. Staff friendly and helpful.
Stayed in March 2024
Reviewed: 4 April 2024
Yevheniya
United StatesThere was no fridge and the shower head was really bad.
Room was nice and clean.
Stayed in March 2024
Reviewed: 4 April 2024
Henry
United KingdomNot much to complain about. Only thing was that we accidently booked a Disability accessible room by mistake so had a shallow bath and no shower, receptionist offered to change it upon check in, so an alternative
Staff very friendly and chatty on check in, in the bar and at breakfast, funny, well trained and with good tips (taxis, drinking spots, etc). Hotel is in a great location to get to Wells, Cheddar and Bath.
Stayed in April 2024
Reviewed: 4 April 2024
Chan
United KingdomNot much fruit choice at breakfast
Staff were very friendly
Stayed in March 2024
Reviewed: 4 April 2024
Daniel
United KingdomBathroom was in need of redecoration. Showing signs of wear and tear.
Size of the room, the staff, and the location.
Stayed in April 2024
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