I had a very relaxing stay at this hotel – it’s the perfect place to unwind. The pool area is beautiful and great for lounging, and the breakfast buffet was absolutely delicious and impressively large with a wide variety of options. The staff were incredibly attentive and helpful throughout my stay – truly one of the highlights of the experience. However, the interior could use a bit of a refresh, as some areas feel a little outdated. Unfortunately, I also forgot my hat in the hotel and it couldn’t be found. That was a bit disappointing, and I suspect it might have been due to some delays or miscommunication between departments. Overall, still a great stay and I’d happily return!

Stayed in August 2025

Facility is beautiful

Stayed in July 2025

The hotel did not have an adaptor for my phone

The lady at the check-in, Horlali, was super friendly

Stayed in June 2025

Some of the staff were a little miserable and unhappy looking.

The room, breakfast and the gym were all very good.

Stayed in May 2025

Dirty balcony, not possible to use the balcony

Location

Stayed in April 2025

Did not allow me to change dates.

Stayed in April 2025

Very good breakfast

Stayed in April 2025

The room was a little worn (wood floor have scratches) but otherwise the stay was amazing.

Stayed in April 2025

Cleanliness, safety, location and amenities.

Staff were very polite and professional, nothing was too much for them.

Stayed in April 2025

The room service team were the only let down in an otherwise great stay

The spa was phenomenal - both the environment and the therapist. The front desk staff were so helpful and welcoming. Also the manager at the poolside and the guy that mans the desk at the gym, all fantastic.

Stayed in April 2025

It's not a 5 stars standard, way less, the curtains in the room are not open properly, the drawer is not close , and the closets door is not close properly. They have just one restaurant on the 3rd floor for lunch and dinner. The cafe in the lobby does not have everything , especially snacks and desert. I was disappointed with the facility as kimbenski hotel around the world is much better.

The room is big, good location, breakfast was rich and so many varieties.

Stayed in April 2025

Mould is a problem in the bathroom.

Great food, great facilities.

Stayed in February 2025

Service, room and spa were great!

Stayed in March 2025

The service could be a bit faster.. especially at the pool.

The location, the cleanliness, the size, the breakfast, the pool, the art

Stayed in January 2025

Stinky bathroom and only single set of towels provided even though room was booked for 2.

Beautiful

Stayed in January 2025

N/A

Gorgeous, clean, and accomodating

Stayed in January 2025

The rooms need a refresh. They are current dark and damp. The hallways stink of mold and mildew. Exhaust fans should be added to the bathroom to remove the moisture in the air. The restaurants and bars have not had the proper culinary training to match the 5 star rating. The restaurants would be rated 2 at best. The staff are kind and extremely helpful but they cater more to the European clients.

The staff and amenities are absolutely 5 stars. The facility itself is 3.5 stars, and the breakfast has a lot of good options. The concierge staff is an amazing group of individuals. They give excellent t service! The entire front desk staff were kind, knowledgeable and went out of their way to make our stay the best it could be.

Stayed in January 2025

Food is good but too expensive

Outstanding service and hospitality ! Very nice pool and spa. The executive lounge is a very nice space, quiet and well provided with food, beverages, work / relax spaces and great service from staff

Stayed in December 2024

The on and off of the light

It is a world class

Stayed in October 2024

Unpredictable housekeeping. One night they took all the used towels and didn’t replace them. Was quite frustrating apparently

Good location. Healthy fruit juices / smoothies at breakfast. Friendly staff

Stayed in August 2024

There was a miscommunication regarding the rate for a driver one evening and it was not recorded as discussed. I was told this would be corrected, however at check out it was not. Then, when I mentioned it at check out, the reported manager for this department advised the price was actually higher and proceeded to direct the desk agent to increase the charge rather than honoring the price that was documented, which was already three times the expected price. I thought that was in poor form and not an example of good customer service, especially as she never spoke to the person that recorded the charge incorrectly. She put a pall on a great experience otherwise. Would have been a 10 other than her and the buying of currency. which did not always occur with posted rates and they were appreciably lower than that at the airport.

The hotel was lovely and the morning breakfast was an exceptional buffet that I purposed not to miss after my first experience. There was a large variety of foods and it was a great start to the day.

Stayed in July 2024

Nothing in particular

The atmosphere of the hotel

Stayed in August 2024

The room decor

The staff and environment

Stayed in July 2024

Calm and neat

Stayed in June 2024