The location in winter is a bit far from the town, which makes a difference when it is really cold. However, taxis are plentiful, reasonble, and the hotel will call one for you. Also, one day the hot water didn't work for hours. We understand that this can happen, but guests should be informed. We were not. When we asked the front desk, the clerk knew nothing about it. When we returned a few hours later, the same clerk told us some maintenance work needed to be done but it was finished, and the hot water worked again. It didn't. We didn't have hot water until at least 2 hour later.

The view was stunning, the staff was very friendly, the room was clean and comfortable, and the food in the restaurant was terrific (although the choices were limited--only a choice of 2 entrees.)

Stayed in March 2024

We had booked a two bedroom apartment but it turned out to have only one bedroom and a fold-out bed in the lounge. The fold-out bed was super uncomfortable and absolutely not suitable for my elderly aunt who was travelling with us. Fortunately they were able to find us a double room for her in the main hotel, which was really lovely, but we had to pay extra for this, even though the original room was not as advertised.

The view was spectacular! Icebergs and whales right outside the windows. The restaurant was lovely and the meals were fantastic, especially the evening meal. Reception staff were very helpful. Ask for a room in the main hotel with a sea view - it is well worth the cost!

Stayed in August 2023

No body wash initially, but issue was quickly addressed

Location, size and facilities of hotel apartment, cleanliness, restaurant quality, resonsive staff, airport shuttle

Stayed in September 2023

The catch of the day was always halibut.

The staff was very kind.

Stayed in September 2023

Nothing.

Located near the edge of the Kangia icefjord, Hotel Icefiord definitely has a prime location in beautiful Ilulissat. The hotel is charming and was perfectly located. We did a couple of tours where the boat docked right next to the hotel, which made it super convenient for us. The outside patio of the hotel was fantastic, especially when enjoying a spectacular Greenlandic sunset with humpback whales visible right from where we were seated. The food and views at the restaurant were some of the best we experienced in Ilulissat/Greenland and the staff were excellent! The room itself was spacious/luxurious, the beds were very comfortable, and the bathroom was great. Would love to return someday!

Stayed in August 2023

Cool, relaxed, hotel - currently the best in Ilulissat, the view of constant humpbacks amidst icebergs from our room balcony must be the best in the world.

Stayed in August 2023

- Great views and location - Excellent restaurant for dinner - Very good breakfast with local ingredients, though we miss fresh fruits a bit

Stayed in August 2023

The price ;-)

Everything was well run and maintained and the staff were very nice.

Stayed in July 2023

Receptionist could be a bit more informative. Restaurant was a bit disappointing. Only redfish was really good. Musk ox was not tender. Cheese dessert was ok, yougurt with meringue and Greenland berries did not taste of much.

The location. Breakfast was good. Nice room.

Stayed in July 2023

Not a big issue, but for the price you would have expected more bathroom/shower soaps etc. There was just one dispenser in the shower and had no idea whether it could be used as shampoo as well. The room was quite small but if you are in Greenland during summer you should only be sleeping in the room - in that case the size doesn't matter too much.

The breakfast was really good. The staff was very professional and more than willing to assist with any requests and queries. The room was modern yet cozy and the hotel in general had fantastic views of the icebergs. The restaurant was excellent (very highly recommended; just make a booking early). The stay includes a transfer to and from the airport/harbour.

Stayed in July 2023

Fantastic location. Doesn't get any better. Choose sea facing rooms upstairs with skylight and balcony and watch the icebergs from your bed. Rooms fine, food excellent and staff very kind and helpful. Everything is within walking distance. Hike the Yellow Trail and get a breathtaking experience of the Icefiord.

Stayed in May 2023

Not very close to the city center.

Location next to the sea, where you can see pieces of ice floating on the water.

Stayed in March 2023

Internet disconnected a few times, but was never down very long. The holder for the hand held shower head was too high, and not adjustable for height. When facing the middle of the shower, the water sprayed under the large gap in the glass door.

Staff was superb, friendly and helpful. Facilities were clean , modern, and peaceful. View was incredible. Restaurant was the best we had in Ilulissat.

Stayed in February 2023

This hotel is absolutely incredible! We spent 5 nights here and felt completely at home. The location is perfect in Ilulissat. The starting points of individual tours are easily accessible (also on foot), supermarkets are nearby. Various hiking trails start directly behind the hotel at the small power station, from where you have a perfect view of Disko Bay. From the balcony of the hotel we could see auroras and icebergs. The staff was super friendly and fulfilled our every wish. We would definitely come here again on another trip to Ilulissat! Beautiful hotel! 11 out of 10! :D

Stayed in February 2023

The curtains! Synthetic, and we all know what happens with synthetic material and cold - the amount of static shocks we got from handling the curtains to trying to open/close the balcony door! Not a dealbreaker, but a little bit annoying.

Great hotel with a lovely breakfast. Nothing to fancy but just right - although lamb bacon will never really be my thing, but that's just me! :-D We had a room with balcony and view over the fjord and the only niggly bit would be the visibility out of the windows after a stormy evening with salt spray. Again, we didn't bother getting the room done up every day, so it is entirely possible it would have been cleaned if we had. Overall, it's a great hotel, at a very good location in relation to town (Arctic is way out of town and wouldn't have been a very good walk in the cold!) and good possibility of seeing the Northern Lights. We saw them 3 out of 5 nights there - and they were spectacular, and we literally stepped outside the hotel, or saw them from our balcony.

Stayed in December 2022

None

Icebergs view straight from the room balcony

Stayed in November 2022

Not a dislike rather than an encouragment. We stayed for 6 days and meals remain the same. A little change in menu will be excellent.

Meals are wonderful. Nice wine list. Dining room with view of iceberg in window frame. Superb services.

Stayed in October 2022

I carefully selected a perfect hotel for my dream destination and indeed it was :)

Stayed in October 2022

Girls in the reception was not too effective. There was some confusion with our bookings and rooms. It took quite a lot of time from them to sort it out, although we had all bookings and papers correct and ready.

Room with the balcony and sea view was perfect, big enough, well decorated. Hotel has well stocked bar with sea view terrace and really good restaurant. We had delicious dinner there. Very good breakfast with local products.

Stayed in June 2022

the shower- not draining 1st night, then fixed

breakfast and location

Stayed in August 2022

located around far from the old town center where all the action is. it took us 35 minutes to walk to the action.

clean, quiet, and comfortable with an incredibly friendly and helpful staff.

Stayed in July 2022

Some small organizational problems, but you shouldn't worry about them on vacation.

Good Location near the Icebergs. Good Kitchen. Rooms are comfortable.

Stayed in June 2022

More options for breakfast.

The staff is super nice and they are very responsive and patient with travelers. Location is good, though requires 15min to walk to the center, but the view is so good so worth the exercises. Mostly, the room is amazing! You can enjoy the phenomenal iceberg view just on your Terrance!!!

Stayed in May 2022

Not many activities in January, but is as expected.

The deluxe room was nice and bathroom seemed brand new. The best part is the skylight, where you are able to see the nothern lights from your bed. The restaurant was also very good.

Stayed in January 2022