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Reviews of Castro Hotel 3 stars

A.Papandreou str. 301, Amoudara Herakliou, 71414, Greece

Review score

Based on 139 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.5

  • Location

    7.8

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    8.1

  • Free WiFi

    7.1

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Showing 1 - 24

  • Reviewed: 7 May 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Reception is not open late so it took a little time to find where our key had been left

    Very convenient location close to the national road, meaning its easy to get to and to get to other places. Very friendly staff Good breakfast with a good selection of items

    Stayed in April 2018

  • Reviewed: 29 October 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 14 nights
    • Submitted via mobile

    Shower needed fixing hand basin needed fixing , overlooking waste ground , and maintenance workshop, very noisy. TV all in Greek. Restaurant closed down after one week.wasent informed of this when booking.

    Not very much don't think I will stay there again

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The bedsheets were dirty, the noise it was so loud music went on until 2am screaming guests left to scream until all hours I didn't sleep at all ants in the the room flies in the shower. The bathroom was disgusting.

    The staff were very friendly

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Group
    • Double/Twin Room
    • Stayed 7 nights

    Shower curtains always cling; screens would more comfortable. The pool is open 8 to 8, but the pool bar is open 10 to 6 (in September - high summer may be different) & doesn't do snacks. However, there is a small supermarket almost next door to the hotel.

    The pool gets sun all day but there is always somewhere shady to sit. Food is excellent with enormous portions. Especially recommended - seafood platter for 2. The staff are all really friendly and helpful.

    Stayed in September 2017

  • Reviewed: 2 September 2017

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was a bad experience. The variety and the quality was below average. For example there was not hot items station. Probably the management makes its policy according on the needs of their groups and not to the individuals guests.

    Location. Was ideal for the purpose of our stay.

    Stayed in September 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • Double/Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was poor, even by budget and continental standards. The "fresh towels every 4 days" policy needs to be reconsidered, it's not nice reusing towels that many times, particularly on holiday with the amount of pool water, sea water, sand, sun cream that builds up on the skin at the end of the day.

    Pool area was very nice, decent sun beds, good mix of sun and shade, rarely crowded. Staff were friendly and helpful and very hard working. Rooms were comfortable and clean.

    Stayed in July 2017

  • Reviewed: 15 July 2017

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Clean and cosy room for cobsiderable price. Staff is friendly and helpful. Hotel is located about 5-6 minutes walk to beach, but if you want to relax by the pool in daytime there you always find a place to lay.

    Stayed in July 2017

  • Reviewed: 11 May 2018

    • Leisure trip
    • Group
    • Single Room
    • Stayed 4 nights

    nothing

    the ambiance was excellent and the location super.

    Stayed in May 2018

  • Reviewed: 3 October 2017

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 4 nights

    -

    The swimming pool, the bar.

    Stayed in September 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Good price and the pool is nice. The best is the restaurant

    Stayed in June 2017

  • Reviewed: 5 May 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 4 nights

    The Hotel has been upgraded/refurbished and is now excellent value for money. Easy acces to Beach, Heraklion, Airport.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights

    the room could've been more well cleaned - my wife was complaining about it not having been mopped

    Stayed in April 2017

  • Reviewed: 15 October 2016

    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 4 nights

    The coffee machine, lack of fresh juices

    The breakfast vegetables, olives, cheeses & pastrama

    Stayed in October 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast

    The balcony of the room and the pool

    Stayed in September 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Couple
    • Double/Twin Room
    • Stayed 1 night

    room smells

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    • Leisure trip
    • Solo traveller

    It was nice to have the fridge but I would have liked a kettle.or coffee pot to make a coffee during the evening.

    The apt was bright and very clean. It had very updated bathroom fixtures like it had been recently renovated. The woman doing the breakfast service was so cheery every morning.

  • Reviewed: 24 September 2015

    • Leisure trip
    • Couple

    1. Mediocre breakfast. 2. The hotel personnel, especially the woman at the desk will only be helpful before you've paid them. The day we checked out we went to look for an internet cafe to print our boarding passes (the airline only allows check-ins seven days before the flight and our trip was of 8 days), and we couldn't because the only one in the area was not working. We went back to the hotel and asked her if she could help us and she said no. We had to drive to Heraklion and waste almost two (because of traffic, walking around looking for a cafe) because of her unwillingness to help.

    The room was very spacious and clean.

  • Reviewed: 13 September 2015

    • Leisure trip
    • Solo traveller

    The POS terminal in the hotel refused to accept my credit card. I had to go to the nearest ATM (about 1 km) to withdraw cash money from the same credit card. If you wish to pay by credit card, check in advance if possible.

  • Reviewed: 24 July 2015

    • Leisure trip
    • Family with young children

    The breakfast was disappointed. It was every day the same without eggs, sausages or something like that. Also there weren't any fresh juices. And also the bathroom curtain was way too short, so every time the whole bathroom got wet.

    The air-conditioning were very important, because it was so hot during the night! & the swimming pool.

  • Reviewed: 1 July 2015

    • Leisure trip
    • Solo traveller

    The bus from the airport supposed to leave from airport at 00:30 by receptionist comands,but in the airport schedule it says otherwise ( 23:30) and is max 2€ if you don't take the bus, the taxi fare is 20 aprox. I wish the hotel had a arrangement to pick up from the airport after the bus finish but they don't.

    It has a nice pool, clean and comfortable rooms with balcony, breakfast is included, is about 15 min to the Heraklion city centre.Breakfast was good, feta cheese, cereals,bottons coffee machine,yogurt, marmalades, bread, fresh fruit.

  • Reviewed: 9 October 2015

    • Leisure trip
    • Group

    Nothing at all.

    The staff were very friendly Food was excellent and plentyfull it was very good value for money. We will be returning next year.

  • Reviewed: 9 September 2015

    • Leisure trip
    • Family with older children

    Meals are basic but ok considering the price.

    Staff were great. Really friendly and helpful.

  • Reviewed: 21 June 2015

    • Leisure trip
    • Family with older children

    Staff

  • Reviewed: 2 June 2015

    • Leisure trip
    • Couple

    No shampoo in bathroom.

    Clear room, free wifi and parking.

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 24

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