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Reviews of Hotel Ideon 3 stars

10 Plastira Square, Rethymno Town, 74100, Greece

#19 of 50 hotels in Rethymno Town

Guests' Choice

Review score

Based on 158 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.2

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.1

  • Paid WiFi

    4.5

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Showing 1 - 52

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted via mobile

    We were given an upgrade to an apartment (608) which was fabulous, however, it backed onto a small side street and was a adjacent to the service entrance- the result was bottles and refuse being removed at 6:30am each morning and partygoers coming home noisily between 2 & 4am!! Finally they need to buy new hairdryers.

    The location relative to the old town was unbeatable!!

    Stayed in June 2018

  • Reviewed: 12 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    If I had to pick a negative it would be that the room furnishings are a bit dated, but for us it was no big deal. We were in the old part of the hotel, so maybe other rooms have newer furnishings.

    Everything was great. We lost our power adapter and they gave us one to use until we could find a place to buy one. The room was spacious with a little patio overlooking the pool area. Everything was very clean! Breakfast offerings were varied and plentiful. Location was right across the street from the sea.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Bathroom especially the hair dryer! Room quite dark too with some lights not working but bad very comfortable

    Excellent service from staff. Great food & drinks were good value for money

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast bufe could have been much better. Easy solutions and low quality products.

    Great location, easy access to the old town.Nice pool at the back- clean rooms.

    Stayed in April 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    The walls in the bedroom were like toilet paper and you could hear everything happening in the next door room.

    The hotel was good. The staff were friendly in the restaurant and the breakfast was really nice. The room was a bit small but it is an old building so you can expect this. The rooms were also very clean and comfortable. The facilities were good and the pool was enjoyable. The location was amazing, close to the centre of town, restaurants and all the tourist attractions including the Fort. Overall nice time.

    Stayed in April 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights

    We had reserved a superior room and had expected it to be just a it bigger and also not so close to people chatting all day in the jaccuzzi just outside the window. View was just into pool area... again had imagined it might have been of the coast

    Comfortable and relaxing

    Stayed in April 2018

  • Reviewed: 18 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Buffet restaurant. (But so many excellent restaurants a few paces away it didn't matter). Don't go here to watch TV, limited channels, which sometimes worked. Including BBC world news.

    The staff were excellent (including the dog). Ideally situated just out of the main bustle of town, but close enough to use all the facilities. A very good pool. Spacious room.(superior). Excellent buffet breakfast.

    Stayed in April 2018

  • Reviewed: 21 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    We would have liked Booking.com/ The Ideon Hotel to prominently display free parking instead we ended up paying for 2 nights at a local parking lot several blocks away. Wifi was poor at times.

    The staff promptly accommodated our request to change the room due to plumbing issue. Nice protected pool to sun yourself even in the 2nd week of October. Outstanding self serve breakfast offering variety every day. Free parking available.

    Stayed in October 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pool area quite cramped for number of guests, although this is probably inevitable due to the location of the hotel, which is right at the heart of the old town.

    Location is superb, overlooking the sea and literally around the corner from the picturesque Venetian harbour. Very clean, spacious room. Staff were friendly and professional.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    The balcony of the room was too small to sit there. This was something I really missed.

    All the staff was friendly and very helpfull. A special thanks to Sophia and her team. It is a pleasure to stay there with all the nice people. Look already forward to coming back next year.

    Stayed in July 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights

    The toilet in our suite didn't flush very well -- at the risk of TMI, even though we never put paper in the toilet, it would still end up clogged or slow to flush every time we used it. As well, it's irritating that everything requires either a fee or deposit: you have to pay to use the safe in the room, pay to use wifi in the room, and put down a deposit for a pool towel.

    The staff was extremely friendly and helpful, and its location near the Fortezza is excellent.

    Stayed in May 2017

  • Reviewed: 28 February 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The price was twice as high in comparison with other accomodations in Crete with the same quality. But it was time of carnival so it could be hogher because of it.

    The place was perfect just near fortress in historical part of town,everywhere was possible to walk.Free parking near the hotel. Breakfast was big with many choises.they even gave us early breakfast because of our early leaving.

    Stayed in February 2017

  • Reviewed: 26 October 2016

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi only available in the lobby, but I never asked about it, so maybe you could get wifi in your room

    Excellent breakfast with the ability to sit outside, central location, spacious rooms, free parking at the waterfront parking lot, comfy beds

    Stayed in October 2016

  • Reviewed: 25 September 2016

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 7 nights

    What didn't we like - having to pack up and come home.

    The hotel is situated close to the Fort, venetian harbour and the old town. The location is peaceful. The staff are happy friendly and look after you well, the rooms are well appointed and the food is excellent with a huge variety to choose from. The pool and jacuzzi are perfect. Could not find any fault.

    Stayed in September 2016

  • Reviewed: 9 September 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Some elements of breakfast could have been improved. Also, there was only one socket in the entire room so difficult to charge two phones and a sat nav!

    There was a good choice of breakfast, although the eggs were consistently undercooked. The Separe restaurant downstairs was very convenient and offered good quality for a good price. The location was excellent, parking convenient, it was quiet and sunny - perfect!

    Stayed in August 2016

  • Reviewed: 1 August 2016

    • Leisure trip
    • Family with older children
    • One-Bedroom Apartment
    • Stayed 4 nights

    Charge to use in-room safe Charge for in-room wifi Super crowded pool, really too small for size of hotel No balcony at family apartments, only exterior hallway with a table

    Included breakfast was good Nice pool/beach towels with a deposit Paid wifi worked well in room Free parking nearby Apartments are in back of hotel and shielded from night time disco noise

    Stayed in July 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing!

    We absolutely loved our stay. The hotel is wonderful and in the perfect location. We will definitely go back and would highly reccomend it to couples, families or groups of friends. The staff are lovely and helpful

    Stayed in July 2016

  • Reviewed: 18 July 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Wi-fi in the rooms would be good. No air conditioning from 7.30pm to 9pm is inconvenient.

    Location of hotel was excellent. Facilities and service at the hotel was excellent too. Staff always friendly, welcoming and happy to help. Would definitely stay there again when we come back

    Stayed in July 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No complaints

    Very close to the old harbour and convenient parking close by. This was meant to be a little bit of luxury at the end of our holiday and it lived up to expectations. Lovely staff!

    Stayed in June 2016

  • Reviewed: 21 June 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The pillows were hard

    Great location. Helpful staff. Very clean and comfortable

    Stayed in June 2018

  • Reviewed: 1 June 2018

    • Leisure trip
    • Group
    • 4 rooms
    • Stayed 1 night

    Great location on the waterfront; nice pool; delicious breakfast; good wifi

    Stayed in June 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Noisy plumbing

    Helpful pleasant staff. Good breakfast. Good position and parking

    Stayed in May 2018

  • Reviewed: 10 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The place is safe but one has to be careful when crossing the street because cars go by quite fast.

    Good quality price.

    Stayed in September 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely room

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location for visiting the old town. Very comfortable room, friendly staff.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was average, but inclusive so we didn't mind.

    Great location, nice pool close to centre of town.

    Stayed in July 2017

  • Reviewed: 30 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights

    Delicious food, friendly staff, love children

    Stayed in July 2017

  • Reviewed: 29 July 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    I thonk It would Nice With Some childfriendly dishes in the snack bar menue

    Super

    Stayed in July 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    Dog barking outside and elevator start / stop banging sounds

    Nice location by the sea, old city centre and fortress

    Stayed in June 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi was only free in the reception area

    Well located for visiting castle and harbour.

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows could be improved. More fresh fruit for breakfast might be a good idea!

    Good sized room, with pleasant aspect especially for evening sun.

    Stayed in June 2017

  • Reviewed: 8 June 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Couldnt figure out the wifi

    very nice spacious room Excellent pool

    Stayed in May 2017

  • Reviewed: 1 March 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small rooms but comfort. No slippers

    Comfy bed. Friendly staff. Excellent location

    Stayed in February 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    friendly staff, nice welcome, great breakfast, great location

    Stayed in February 2017

  • Reviewed: 21 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, convenient, free car parking, good breakfast, excellent value for money. Perfect for our one night stopover.

    Stayed in October 2016

  • Reviewed: 29 September 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit old of the setting of toilet !

    The view from the balcony and free nearby parking area ! Also , friendly staff !

    Stayed in September 2016

  • Reviewed: 11 August 2016

    • Family with older children
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Baked beans at breakfast required!

    Room,location all excellent and staff outstanding.

    Stayed in August 2016

  • Reviewed: 31 July 2016

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Beds were not very comfortable.

    Location was superb. We requested a sea view and received one. Room and canteen were spotless

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 May 2016

    • Leisure trip
    • Couple

    Food ok but not as good as last year. Although it was dealt with we were disappointed we did not get the room we had paid for.

    Staff brilliant. Nothing was too much trouble. Reception & bar area welcoming & clean. Also the pool area.

  • Reviewed: 16 October 2015

    • Leisure trip
    • Couple

    Not a really modern hôtel except the exterior bar and terrace

    On the center of the old and historical city town: perfect localisation. The breakfast was very good exception the fruit and the chemical orange juice. A calm et quiet room with the view at the swiming pool. A good and relaxing night : good bed. Small bathroom but logical with the cheap price.

  • Reviewed: 7 October 2015

    • Leisure trip
    • Couple

    I could touch the walls of the bathroom when I spread my arms! we had a first floor room at the front of the hotel and it was very noisy.

    Good location.

  • Reviewed: 28 August 2015

    • Leisure trip
    • Group

    -no free wifi in the rooms -toilette flush was weak -no wet suit hanging units in the balcony

    -location is perfect -free parking is lifesaver -many thanks to housekeeping, hotel is very clean

  • Reviewed: 22 August 2015

    • Leisure trip
    • Solo traveller

    Bathroom in need of immediate restoration (old bathtub which was clumsily repainted..., clean but very old, small and uncomfortable toilet etc). Wall-paper was used almost everywhere in the room, however in the bathroom there were several small wall cracks and spots that need to be repainted. Poor sound insulation (our room was on the 4th -top- floor, as a result, one day we woke up as maintance was in progress on the roof terrace / we could also hear the flushing of both our neighbours' toilets) In-room internet connection was not always reliable (extra charge: 2 euros per day).

    Nice cafeteria and lounges. Varied and delicious breakfast. Friendly, polite and always helpful staff. Nice furniture and comfortable bed and mattress. Wonderful view over the city of Rethymno. Swimming pool was really well taken care of. Excellent location (every important sight was literally one step away).

  • Reviewed: 5 June 2015

    • Leisure trip
    • Family with young children

    - very noisy at night - staff starting to move deck chairs etc. at 7am in the morning.

    - the location - the welcoming and friendly staff - the swimming pool and the courtyard - the playroon for children - the bar and living room area

  • Reviewed: 17 April 2016

    • Leisure trip
    • Couple

    Very well located hotel. Very attentive staff and high quality facilities.

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    Everything about this hotel was great,The staff were very friendly and helpful,everything was within a five min walk.

  • Reviewed: 22 October 2015

    • Leisure trip
    • Couple

    Free parking just opposite the hotel. Breakfast and dinner were both awesome!

  • Reviewed: 18 October 2015

    • Leisure trip
    • Solo traveller

    Wifi is free only in lobbyarea and pool.Must pay extra in room.

    Good location near oldtown and harbour.

  • Reviewed: 3 October 2015

    • Leisure trip
    • Couple

    Excellent room, lovely town & setting. Great food & wonderful staff!

  • Reviewed: 17 August 2015

    • Leisure trip
    • Group

    Great location, Opposite a parking

  • Reviewed: 22 June 2015

    • Leisure trip
    • Couple

    Room booked with bath had been changed to shower

    Location

  • Reviewed: 11 May 2015

    • Leisure trip
    • Couple

    Staff were wonderful. Rooms adequate & clean

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 52

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