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Reviews of Grecotel Kos Imperial Thalasso 5 stars

Psalidi area, Kos Town, 853 00, Greece

#47 of 78 hotels in Kos Town

Guests' Choice

Review score

Based on 81 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8

  • Location

    7.9

  • Facilities

    8

  • Staff

    8.7

  • Value for money

    7.5

  • Free WiFi

    5.6

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Showing 1 - 33

  • Reviewed: 31 July 2018

    8.8
    Clean sea, fast service, kind stuff, good food.
    • Leisure trip
    • People with friends
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    No shuttle service to the town (only 70 taxis for the whole island) we had to wait for more than an hour.. Also maybe more experienced waiters for the breakfast time...

    Clean sea, fast service, kind stuff, good food..

    Stayed in July 2018

  • Reviewed: 28 July 2018

    9.6
    We were upgraded to a room with a private pool, there was...
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bit further from town than I would have liked

    We were upgraded to a room with a private pool, there was welcome fruit and drink. There were plenty of pools and space so everybody was not on top of each other.

    Stayed in July 2018

  • Reviewed: 23 July 2018

    5.4
    Location good, lovely entrance but pool and rooms very dated, food service very slow or unavailable
    • Leisure trip
    • Family with young children
    • Family Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Very dated and uncomfortable rooms. Waited 1 hour for our lunch and it was very poor quality. Pool area broken chairs and umbrella’s, pool wasn’t very clean. No early breakfast before our departure the next morning even though we paid for breakfast. Room rates very expensive for what you get. No value for money.

    Excellent staff, location, beach and welcome area.

    Stayed in July 2018

  • Reviewed: 11 June 2018

    9.6
    Perfect for couples, I highly recommend
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 3 nights

    The hotel looks just like in the pictures, warm welcome, charming and bright room with spacious sun terrace, rich breakfast, cleanliness and high level service.

    Stayed in June 2018

  • Reviewed: 27 May 2018

    7.5
    Location was on the beach, staff were very helpful and...
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 7 nights
    • Submitted via mobile

    When we checked in our beds were two single instead of a double and very uncomfortable although the minute we complained the problem was fixed. Drinks very expensive from cocktail menu and room service was cold twice.

    Location was on the beach, staff were very helpful and friendly at all times and the hotel was very clean.

    Stayed in May 2018

  • Reviewed: 26 May 2018

    8.3
    The dinner in the a la Carte restaurant was very good but...
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Too large and inpersonal for our personal liking and too many children!! Staff meet four star rating but rooms and actual hotel not equivalent to an English rating needs more love and individualism such as more pictures/artefacts...feels a bit sparse and soulless although sure many people would not mind this. Beach a bit rocky.

    The dinner in the a la Carte restaurant was very good but very pricy. Room view was lovely and beds comfy Breakfast was excellent. All the staff were very helpful and friendly whilst being professional.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    8.3
    We had a good time there
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Room service and Pool bar have to high prices

    Big pool right on the beach With free sunbeds to use and towel service And a good variety at the breakfast

    Stayed in May 2018

  • Reviewed: 18 October 2017

    10
    Great hotel with large territory, several different...
    • Leisure trip
    • Family with young children
    • Double Room with Side Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Great hotel with large territory, several different restaurants, nice staff, large pool, comfortable rooms, good location - quiet place but not far from the city

    Stayed in September 2017

  • Reviewed: 10 October 2017

    10
    Wonderful peaceful retreat
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Only thing...jacuzzi was pretty much cold. Seeing as none of the outdoor pools are heated...would be nice to have a warm Jacuzzi.

    Everything was 5 star perfect

    Stayed in October 2017

  • Reviewed: 5 September 2017

    9.2
    We loved to be there.
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 7 nights

    The Food at the a la carte Restaurant.

    Very nice Hotel. The pool area and the garden are beautiful. No Problems to get a sun bed. Staff is very friendly.

    Stayed in September 2017

  • Reviewed: 11 July 2017

    5.8
    The mattress and quality of the extra bed was unacceptable...
    • Leisure trip
    • Family with young children
    • Family Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The mattress and quality of the extra bed was unacceptable for any hotel. Likewise the shower configuration was such that it flooded the bathroom whenever it was used.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    7.9
    Value for money
    • Leisure trip
    • Group
    • Double Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Open buffet lunch could be a bit more creative snd st least changed every day. Ala cart food options for the beach area could be good( if you were to choose not to eat at the buffet) like a burger or a salad from ala cart menu

    All good

    Stayed in June 2017

  • Reviewed: 29 September 2016

    7.5
    Good hotel, great location but expensive drinks.
    • Leisure trip
    • Family with young children
    • Double Room with Side Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Rocky beach, take water shoes. Drinks mega expensive. Rip off for drinks. Only get wifi in reception.

    Beds were comfy. Pools were lovely. Breakfast was lovely. Location good, only short cheap bus journey from town and right on beach.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    9.6
    One of a time experience
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 4 nights

    Nothing.

    Everything. Grecotel Imperial is a top notch hotel with everything you'd ever hope for. Has its own private beach, amazing pools - kind and useful staff members who speak great English. Great Greek food! The room was excellent - with sea view from our balcony. The hotel staff found out that my girlfriend has her birthday at time we stayed there - and we got an awesome cake and a bottle of wine. Nothing else to say. A true 5 star luxury experience.

    Stayed in September 2016

  • Reviewed: 10 August 2018

    6.3
    The layout and staff
    • Leisure trip
    • Family with young children
    • Double Room with Side Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Rooms need an overall, The beds and pillows are awe full. Lunch options and snacks very bad

    The layout and staff Very good breakfasr

    Stayed in August 2018

  • Reviewed: 31 July 2018

    4.6
    The smell of sewage 😒
    • Leisure trip
    • Group
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    The smell of sewage 😒

    Stayed in July 2018

  • Reviewed: 11 July 2018

    10
    Great
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Excellent food(breakfast / dinner) Great pools

    Stayed in July 2018

  • Reviewed: 4 July 2018

    10
    Grecotel at its best!!!
    • Leisure trip
    • Family with young children
    • Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Luxury, style, perfect choice for relaxing and luxurious holidays in a wonderful location.!!!!

    Stayed in July 2018

  • Reviewed: 11 September 2017

    10
    Beautiful hotel
    • Leisure trip
    • Family with young children
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Beautiful

    Stayed in September 2017

  • Reviewed: 29 June 2017

    7.5
    It's gems if u don't consider the internet
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Internet was off most of the time!!! We need to reconnect every 5 mins if u very lucky u could use it for a short period

    Stayed in June 2017

  • Reviewed: 2 October 2016

    9.6
    Great Hotel for Kios
    • Leisure trip
    • Couple
    • Double Room with Side Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing actually

    Friendliest staff. Great service.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 October 2015

    9.6
    The staff was amazing .
    • Leisure trip
    • Family with young children

    Only the wifi is very slow and it's hard to get a signal except for the lobby area

    The staff was amazing .. So friendly, warm and open hearted .. Resort was beautiful, great pool area and very family friendly

  • Reviewed: 10 September 2015

    6.7
    Staff were very good
    • Leisure trip
    • Family with older children

    Room was poor quality for a 5 star hotel - asked to be moved 3 times but kept being told that they would need to ask their supervisor in the end we gave up.

    Staff were very good

  • Reviewed: 1 September 2015

    8.3
    Very relaxing and fantastic weather.
    • Leisure trip
    • Couple

    Dinner was pretty average. It was over 30 degrees and it was 'mandatory' for men to wear trousers whilst women could literally wear anything. I think this rule is ridiculous and unnecessary as its not that formal inside anyway.

    Very relaxing and fantastic weather. The pool and the beach are very accessible and the service around the pool was great.

  • Reviewed: 23 August 2015

    9.6
    Great hotel.
    • Leisure trip
    • Couple

    You need to put your towel in the early morning to secure sun bad. A little bit overpriced hotel in August and overpriced restaurant , so we eat lunch and dinner in the restaurant across the street or in the Kos. Terrible WiFi even in the public places

    Great hotel. Nice place. Friendly stuff. You get almost everything you expect in 5 star hotel. Windsurfing station located in the hotel area.

  • Reviewed: 21 July 2015

    10
    The hotel is absolutely outstanding.
    • Leisure trip
    • Family with older children

    The only negative experience was the wifi coverage. It worked well in the lobby but nowhere else. I do hope this can be addressed.

    The hotel is absolutely outstanding. The feeling of grandeur and exclusiveness is obvious as on steps into the lobby. The professionalism and courtesy of the staff cannot be faltered be it the check-in staff, waiters, and management! their dedication to ensuring one is left with a feeling of being special and genuinely cared for was outstanding. All the facilities were clean and fresh and one had the feeling of being in a 5 star resort. The food at the restaurants was very good indeed but a special mention must be made about the a la carte restaurant, in terms of the gastronomic experience as well as the service, not to mention the marvelous decor and wonderful views. Clearly a well managed facility where the leadership has successfully implemented the right culture and mindset so that guests feel the classic Greek hospitality in every experience. We are definitely returning next year.

  • Reviewed: 19 July 2015

    9.2
    The location is very convenient .
    • Leisure trip
    • Family with older children

    The fact that WIFI was only available in the lobby.

    The location is very convenient . Close to Kos and with a good public bus service. The room was large and very clean. The spa is very nice.

  • Reviewed: 16 June 2015

    9.2
    Modern, luxury resort, with large rooms and great views.
    • Leisure trip
    • Couple

    Wifi connectivity was terrible, and the majority of dishes on the A La Carte dinner menu were from frozen meat/fish

    Modern, luxury resort, with large rooms and great views. Helpful and friendly staff

  • Reviewed: 21 May 2015

    9.6
    The gardens and pools are superbly designed.
    • Leisure trip
    • Couple

    Our lift was very temperamental. Two knives on the breakfast table please

    The gardens and pools are superbly designed. The buildings are well above average.

  • Reviewed: 7 September 2015

    10
    Excellent for kids and breakfast Dinner was really great
    • Leisure trip
    • Family with young children

    Excellent for kids and breakfast Dinner was really great

  • Reviewed: 13 August 2015

    9.6
    It was such a nice hotel with one of the best beaches and...
    • Leisure trip
    • Couple

    none

    It was such a nice hotel with one of the best beaches and sea in the island.

  • Reviewed: 9 July 2015

    10
    Everything
    • Leisure trip
    • Couple

    Nothing

    Everything

  • Reviewed: 21 June 2015

    10
    Food and pools fantastic
    • Leisure trip
    • Couple

    No coffee facilities in room

    Food and pools fantastic

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 33

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