Reviews of Loutra Resort

The pools were clean and nice.

We stayed for 10 days, we had to ask for housekeeping that happened only once. No where to put your trash, they should install bins and recycling area. The lights in the room were poor with weak neon lights that give you a migraine. The beds were a disaster.

This was the worst accommodation experience we’ve ever had. There was no reception, and the host almost never answered the phone. On arrival at 6 PM, there was no baby crib (despite confirmation beforehand), and we had to call four times before one was finally brought. The bathroom lights didn’t work from day one, the kitchen lights failed a few days later. We tried calling repeatedly from 9:00 to 15:00 with no response. After waiting three days for a fix, the “solution” was just a small table lamp for the kitchen —completely impractical in a windowless kitchen where we needed to cook for our baby. The apartment itself was in poor condition: sofa sheets were covered in ants, towels were torn, insect screens on windows were damaged, the bathroom wastebasket was broken, and cleaning only happened on day 3 and day 9. We could not even request additional cleaning, even if we were willing to pay extra, because no one ever picked up the phone. To make things worse, the provided shower gel was the same as the shampoo, so you didn’t even know what you were washing your hair with. Overall, this stay was unacceptable—dirty, poorly maintained, and with almost no host support. We would strongly advise against booking this property.

I loved the swimming pool, the accommodation the area were very good

Bed was a little hard for me but that is personal preference as husband was fine with it

Great quiet Location in the town of Loutra, not too far from Rethymno, and also close to a nice bakery and supermarkets. Swimming pool is really nice, especially for children. The apartment is spacious and has all the facilities we needed :)

Would have liked a bit more cleaning, changing sheets/ towels etc, now it was every 4 days

The apartment was really nice, large and clean. Sheets and towels were spotless as well. Swimming pool also had a clean water and no weird smells. There were some problems with water pressure due to sandstorms, but our hostess Popi upgraded us to a bigger apartment where pressure and temperature was perfect.

Great value. Very quiet.

The communication was not good. Took forever to find anyone to speak to or get ahold of them via booking.com.

Very quiet, and relaxing. We had the pool pretty much to ourselves most days. Apartment was clean, tidy and spacious.

WIFI - wifi only worked when we were sitting by the pool, i did message the hosts who came to check and said they'd call the internet company but we didn't hear anything back. Then the last 48hrs of our holiday the wifi was not working at all. This was annoying as I have emails for work I had to send via a laptop. In the end I went down to the local Taverna and used their wifi.

Quite apartment. Decent size pool. Good aircon.

Cat poo on grassed areas. Stood in it twice in bare feet. Murky pool.

Great quite location but still 10 min from beach and town Lovely apartment big and great air conditioning

Needed wardrobes in second bedroom. More frequent maid service. No signage for reception

Todo en general

Los gatos

Everything and I am a very picky person

Need a car but everything else is amazing including host communication

Peaceful oasis

A bit out on its own

As per one of the previous reviews, we loved the place a lot for everything it offers. We travel without plans and booking places as we go and we came back for another stay within few days (after seeing west part of Crete). Coming back to the same places happens very rarely I our travels, so it says a lot.

nothing

Great place for families, spacious apartments, quiet at night, good pool and everything worked. Wifi is great too.

nothing

Nice people good service, cute, nice pool