The hotel felt a bit cramped overall. The pool is quite small, and the surrounding area lacks space. Breakfast offered some variety, but the quality wasn’t great. The kids’ club was just a small room, and when we visited, there was a lady present who spoke English but didn’t really engage with the children. The so-called “gym” was also disappointing. If the price point were lower, the overall rating might be higher. But at this price range, guests expect more: a spacious and appealing pool area, an air-conditioned, comfortabel "gym" room, and a kids’ club that feels welcoming and engaging.

Our room was amazing, clean, comfortable, modern, spacious. Loved it. The stuff was super polite, accomodating, proactive, helpful probably the best reception we have ever met. The kids pool area - mini slides were nice to have :) The magician show was a hit with the kids.

Stayed in August 2025

Room service wasn't every day.

First off all the staff and representatives were very kind and helpful. Breakfast and dinner are very good with a variety of ingredients and choices. The kids pool was clean, the room was good enough for 2 parents and 1 child.

Stayed in August 2025

Offered a complimentary drink upon arrival, but never came. No biggie, but we'd been travelling with a small child in hot heat for a long time so it would have been nice! The healthspa woman was too persistent.

Good location, 2 minutes from shops and the beach. Decent swimming pool. Apartment was large and very clean. Massive chessboard was fun. Plenty of games scattered around for kids.

Stayed in June 2025

The majority of staff could have had more customer service skills - they were not very welcoming. There was also no atmosphere. There was an animation team but all they did was sit on their laptops all morning with no interaction with guests.

Lovely clean hotel with the room serviced every day with clean towels, and bed made etc. The breakfast had a vast choice with something for everyone. The pool was also good with ample sunbeds.

Stayed in May 2025

Only stayed 2 nights as moving elsewhere on the island but could happily have stayed longer

Stayed in April 2025

The rooms were too far from the main site, we have to walk with a baby and a toddler for 7minutes

Very good rooms and water park for the kids. Very nice food

Stayed in August 2024

There was a long way to go from this building to the reception, pool or breakfast restaurant, traversing 2 other building blocks. There were occasional problems with water supply (due to water company).

There room I stayed in was in a newer building, I was large enough and clean. Good breakfast. Nice hotel staff.

Stayed in August 2024

The carpet in the corridor should be changed, it was very dirty. Toilets in the common area were not clean at all.

Very nice hotel very close to the beach (2 mins) and to the centre of Rethymno (old port). The staff did their best to make our holiday beautiful. Special thanks to Amelia in restaurant and to the ladies in reception! We stayed in the new building. The room was beautiful, spacious with big terrace. Good aircondition, kitchen, welcome drink and snacks. Breakfast and dinner were 5*. Pool area is very nice, and you can also spend your time in game room or in the gym.

Stayed in June 2024

The pools were closed after 6 PM. For sure it was too early. Might be better if they close them after 8 PM. In children playroom was another small room where was not clean and it seemed someone slept there at night and smocked a lot of cigars!!!!

Children's play room was very good however it was not enough ready yet. Children pool also was wonderful. Room cleaning was perfect. In the hotel was a doctor who helped a lot when our daughter got sick In the middle of night.

Stayed in May 2024

The hotel is a 30 minute walk from Rethymno old town. It's along the beach so not unpleasant but it quickly becomes a chore. The immediate area is overdeveloped and quite busy with traffic, even in the off season and driving in and parking is inconvenient.

Very nice rooms, great breakfast and excellent staff. The pools looked lovely, although we didn't find time to use them. A really good quality large hotel with fantastic facilities. Close to the beach, a supermarket and several good restaurants.

Stayed in April 2024

For someone who wasn't up for a 15 min walk, it was a bit further out

Close to the beach yet a bit further from Old Town. Nice to be able to walk where I wanted

Stayed in October 2023

Nothing really, sometimes struggled to get a sunbed but otherwise great

Breakfast was great with lots of choice.

Stayed in September 2023

Everything quite ok

Nice hotel....nice location...good value for money...

Stayed in August 2023

Confusing system with check-in with App - not convenient at all. If you miss a button “Check-in” once you never gave a chance to make it 😀 And why should I Install app for check-in? If I don’t want/don’t have enough space on mobile?

Everything was very good, food/service/rooms

Stayed in July 2023

There was always something broken in the room (doors, window, shower, etc). Every day something was missing (toilet paper, towels). Some of the staff in the restaurant was friendly, some of the staff was arrogant. Water in the pool was not clean.

Location

Stayed in July 2025

Pool closing at 6pm - didn’t really bother me that much but would have been good as an option. We used the app for the login / check in details but after that nothing - would be great if the app could be used for keeping residents updated for happenings for evenings etc - just a waste considering the time taken to download it etc

Awsum Location / beautifully newly built apartments and so spacious. Fantastic amenities, beautiful airy spacious common areas. Fantastic location directly opposite the main beach.

Stayed in July 2024

Nothing

The location although at first getting to our rooms in another building was complicated. Hafiz was a great help with our luggage. The food in the dining room was excellent. And Kyriakou made us - just as he did everyone else feel so personally welcome.

Stayed in May 2024

Breakfast was plentiful Location good Rooms brand new and spacious Complimentary bottle of sparkling wine on arrival.

Stayed in April 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in August 2023