The hotel is a 30 minute walk from Rethymno old town. It's along the beach so not unpleasant but it quickly becomes a chore. The immediate area is overdeveloped and quite busy with traffic, even in the off season and driving in and parking is inconvenient.

Very nice rooms, great breakfast and excellent staff. The pools looked lovely, although we didn't find time to use them. A really good quality large hotel with fantastic facilities. Close to the beach, a supermarket and several good restaurants.

For someone who wasn't up for a 15 min walk, it was a bit further out

Close to the beach yet a bit further from Old Town. Nice to be able to walk where I wanted

Nothing really, sometimes struggled to get a sunbed but otherwise great

Breakfast was great with lots of choice.

Everything quite ok

Nice hotel....nice location...good value for money...

Confusing system with check-in with App - not convenient at all. If you miss a button “Check-in” once you never gave a chance to make it 😀 And why should I Install app for check-in? If I don’t want/don’t have enough space on mobile?

Everything was very good, food/service/rooms

Stayed in July 2023

Dinner was included in our booking, but no any drinks were included - even the water. All drinks during the dinner had to be paid in addition.

Very pleasant and helpful staff. Not far from city center - we were walking by foot. In short distance from the beach. Place for car parking. Spacefull room (we booked a studio). We found in the room a small bottle of wine, fruit, left as a greeting gift from a hotel which was very kind from their side. Also we got souveneir oil bottles before leaving. We have very kind memories about this hotel hospitality.

I could've done with more tea bags, my room was only cleaned twice in my 4 night stay, however, that may be due to me being in and out of the room during the day one time. I am sure I could've also asked for a tea bag, however I didn't feel I needed to as I was so busy attending a wedding. Upon check out I ordered a taxi and it took foreeever to arrive. Every time I've ordered a taxi it has arrived within 5 minutes so I was quite stressed as I was heading to the airport. I'm sure this is not the hotel's fault but some advice would be to book taxis in advance.

I booked to stay at Minos Hotel, but was upgraded to their partner hotel next door, Minos Ambassador Hotel & Spa. It was an adults only 5 star hotel and I got a suite. It was amazing, so comfortable, large, great facilities. The food options were great. Fantastic breakfast, very friendly staff. The pool was great as well, not too busy and plenty of sun loungers. Very close to the beach and a supermarket as well.

Stayed in August 2022

Our room (number 510) was quietly located, which was great! The rooms facing the pool or the busy street would have probably been too loud (music, evening entertainment in pool area / traffic).

Very convenient location right near the beach promenade, surrounded by shops/supermarkets/restaurants etc. Bus stop to historic town centre outside hotel if you don’t want to walk (too far for young children). Very clean property, nice children‘s pool and main pool.

Stayed in July 2022

.Too many managers swinging the lead. Ie, (doin sweet f..all)🤣

..Really enjoyed the Hotel, the staff were Professional and pleasant. The small gentleman waiter in the dining room was a joy to behold Vassill??? I think (speedy Gonzales) ,you know who you are,.....a top class waiter, did twice as much work as anybody else....and such fun, always sharp, ready to help with a smile on his face. SPEEDY TAKE A BOW👍 Also Vaso at the bar was excellent, friendly, and top class person also All in all nice Hotel, food was good, value for money and I certainly would recommend.

reception staff should be more empathic. no elevator to the room only stairs.

wonderfull dinner

Stayed in June 2022

It is a holyday hotel with lot of tourists .. a bit noisy.

Nice big rooms with a balcony. Great kids pool. Exceptional breakfast even with a cook preparing omelets according your wishes.

Stayed in May 2022

n/a

Excellent customer service, in particularly Constantina (Customer Relation Manager) and Yanis. Friendly family run hotel despite its size. Breakfast was good with wide variety of choice. We were even treated to a gift on Greek Easter Sunday. Hotel is about 25 minutes walk to the old town, and plenty of safe public parking nearby.

Stayed in April 2022

It's not a big problem but I would advise next repair improving noise insulation between rooms

Helpful, friendly staff, wide choice of dishes for breakfast - fresh and tasty

Stayed in October 2021

Family rooms are in a different building, which makes it seem to be in a separate block of flats (it's an issue mainly for the atmosphere, the rooms are ok). The quality of the food is honestly low. Lack of kids' facilities

Location (few meters from the beach and 20 min from the centre), cleanliness, quality of the facilities (the family rooms building seems new), nice and friendly stuff

On booking.com it said there was a gym, but it was closed.

Room had a balcony.

Very good. And helpfull staff

Stayed in July 2021

Good Location and good breakfast

Stayed in October 2021

Some of the desk staff weren't overly friendly or helpful. Also, a couple of the staff in breakfast areas wore their masks around their necks. I don't think that's going to help them or us avoid covid! A longish walk into old town, but a lovely one along the oceanside and beach.

A very large, modern, clean room, with a huge outdoor terrace overlooking the pool and the ocean. Nice to arrive to wine and fresh fruit in our rom. Nice bathroom. Excellent breakfast.

Stayed in September 2021

A few staff were rude and even incompetent. Finding our booking on arrival and checking us out on departure was painfully slow. However this was a tiny proportion.

Breakfast was excellent. Location exceptional. Clean as you cannot get. Most of the staff were lovely and accommodating. Great air conditioning and tvs

Stayed in July 2021

Noise from the street. Short pool opening hours. It was being closed for meals which is when we were coming back and wanted to swim. A bit of a walk to the old town. Limited parking - could be a problem in high season.

Sea view from spacious terrace. Large chess by the pool. Well equipped room. Wine and fruit in the room at arrival.

Stayed in June 2021

The hotel has not been renovated for long. The room was smelling mould In five days stay we never woke up by our will while there was no sound proof at all You could hear everything from the adjacent roomms: Alarm clock, water licking, furniture moving. Moreover, at 5:30 in the morning we woke up by the tremendous sound of electricity generator that it was just underneath our balcony! On the top of everything we ve asked to speak to the director 4 times and he never showed up!

Very kind personnel and good location

Stayed in August 2022

AC was very poor swimming pool closed Am and Pm when dinning room was open. not good for older visitors

Stayed in August 2022

Proper ac to cool rooms off. Pool is closed in morning abd then at 6 pm while there still lihht on doesn't give you much time to use it

Ac wasn't working it was impossible to stay in the facility during hot summer day we had to l3ave and book another hotel and pay much more because of availability at the time . Even the lobby ac was turned off it was really impossibly toskeep and stay

Stayed in August 2022

No air conditioning. Pool area terrible like a hot tub. No facilities for disabled persons. Terrible hotel more like hostel.

Stayed in August 2022