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Reviews of Ontas Traditional Hotel 3 stars

Epimenidou 11 & Ikarou, Chania Town, 73100, Greece

Review score

Based on 206 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    8.8

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.8

  • Free WiFi

    8.4

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Showing 1 - 61

  • Reviewed: 8 October 2018

    9.2
    Right in the old city and close to free parking, which is...
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was very small and little storage for cloths.

    Right in the old city and close to free parking, which is hard to find. Friendly, helpful staff.

    Stayed in October 2018

  • Reviewed: 20 September 2018

    10
    Fantastic service!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Fantastic service!!! we unfortunately arrived very late (12.30am) after having an overdue Ferry and then having to drive from Heraklion Port to Chania in a rental car. Aphrodite waited at reception for us until we arrived and then was very helpful in checking us in. Breakfast was delicious and well worth the cost and the rooms are clean, modern and well up to scratch. The hotel has lots of charm and is in a great location of the Old Town close to all you need.

    Stayed in September 2018

  • Reviewed: 4 June 2018

    9.6
    Wonderful stay at a beautiful property
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Nothing that I can think of

    We had a wonderful stay at Ontas. I had sent out a host of questions by email prior to my stay and Afrodite had patiently and warmly responded, including making all the taxi and trip arrangements that I had requested for. She was very helpful during our stay with information, guidance and anything that was required. The property is beautiful as is the location and the neighbourhood of the old town. It is equally convenient for anything that you might need. We had an attic room that the kids loved. Lot of eating options nearby. Its about a 10 minute walk from the bus stop. Would love to stay again.

    Stayed in May 2018

  • Reviewed: 6 May 2018

    10
    Great location and value
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night

    Afrodite was very helpful in planning our trip. She arranged the taxi to/from the airport. She made a great food recommendation. The room was spacious and clean. Bathroom facilities were nice. Very good location near the water front.

    Stayed in April 2018

  • Reviewed: 5 May 2018

    9.6
    It’s a cozy hotel for 4 rooms just 15 mins walking from the...
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    It’s a cozy hotel for 4 rooms just 15 mins walking from the center run by a very pleasant owner. The Cretan breakfast served in the yard was delicious. Free car parking just 5 mins walking from the hotel - you can request a map from the hotel

    Stayed in May 2018

  • Reviewed: 24 October 2017

    2.9
    Hyped up on booking.com
    • Leisure trip
    • Group
    • Triple Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    Overall the ambience was not friendly. If you want coffee, prepare it yourself in the kitchen and pay 1 euro which is ridiculous for a house guest. We didn’t have kettle and a broken hair dryer. Overall would not recommend

    Noting. Overpriced for the facilities.

    Stayed in October 2017

  • Reviewed: 21 October 2017

    8.8
    Very nice building, clean and renovated.
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night

    Mold in the bath should be removed quickly.

    Very nice building, clean and renovated. Very kind, helpful owner. Cosy room but it was quite noisy from the street next to windows (fortunatelly windows are very tight so it doesn't disturb so much). Perfect location in the middle of life - bars, restarurants, shops, marina... As a present from owner a little bottle of Raki waited in fridge :) another nice present from owner - tasty typical Cretanian breakfest in price.

    Stayed in October 2017

  • Reviewed: 30 September 2017

    7.5
    Ok
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Simply a larger than normal sized room, nothing more to it. Noise travels throughout. Some minor things - reception only open 9am-2pm and 8pm-9pm, meaning you had to manually lock and unlock the front door of the hotel to go in and out. Staff were ok, but I don't agree with other reviews stating service was excellent. They just did the minimum. For example, we were directed to park in a public car park nearby. It was was raining and we had two kids under 4. The next morning I found our car knee deep in water as the car park floods. The staff member said "oh yeah, I know." Considering they knew this happens, I would expect to get told about it prior. I also asked some prices of services around town and they just said "I don't know" and left it at that. They didn't need to know these things or do anything more, but does this seem like "excellent" service? You decide. A bit "fake polite" for me.

    Great location in the old town, very near the eastern end of the harbour wall where you start to walk to the lighthouse. Very close to the beach. Clean and comfortable. Close to restaurants and bars. Free public car parks nearby.

    Stayed in September 2017

  • Reviewed: 15 September 2017

    9.6
    Our room was upgraded and we have got the one with balcony,...
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night

    It should have nets for mosquitoes although in one window; the rest is really ok

    Our room was upgraded and we have got the one with balcony, was very nice and clean, the view in evening was nice, hotel is very small and comfortable; you can parking in 3 different places ( 2 of them are free)

    Stayed in September 2017

  • Reviewed: 15 September 2017

    8.8
    Nice stay in Chania
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 4 nights

    Due to the central position it is not very calm there. Even in the night you can here the noises from the streets. I´m not very sensitive in this case, so it was not a big deal for me. Breakfast is served from 9 to 11, so the period is not very large, especially when you want to leave early to go to Elafonisi etc.

    The hotel is in the center of Chania. Leaving the hotel, you are at the harbour in about 5 minutes. So if you plan to see a lot of Chania, this is the place to be. The rooms are traditionally furnished, but modern at the same time. The service is very nice and everything was how we expected it to be. Parking is no problem (well, sometimes you have to search, but we always found a parking) in case you come by car.

    Stayed in September 2017

  • Reviewed: 9 September 2017

    10
    Extraordinary hotel - great value!
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The WiFi is poor. We would have liked to have more hangers, there were only 4.

    Very clean room and comfortable bed. The lady who runs the place was great, gave us very good tips where to go. The kitchen is communal, very clean and well equipped. The entire hotel has a very homey and welcoming feel. The location is great. This was one of the best hotels we stayed in, we would like it if we could repeat our stay here.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    8.8
    Amazing island and area will be back.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast facility is not great you need to pre order and it may not come in time. If you get fed up of waiting for it and go out to eat you still need to pay for it which is what I'd didn't like. Breakfast is not made on the premises.

    Loved the building old and new together.

    Stayed in August 2017

  • Reviewed: 13 July 2017

    10
    Great location! Great room!
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was standard and would appreciate a bit more options. The noise coming from outside was also a concern on the first night but second night was ok!

    Excellent location. Friendly service.

    Stayed in June 2017

  • Reviewed: 13 June 2017

    7.1
    The receptionist always very helpful.
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 4 nights
    • Submitted via mobile

    The room was not so clean.At the reception area something smelling.We couldn't understand what it was .

    The receptionist always very helpful.Helped us to choose best places to have a dinner.We checked out at 12.00 and our flight was at 17.00.Receptionist agreed to leave our baggage at reception till our flight.

    Stayed in June 2017

  • Reviewed: 7 June 2017

    8.3
    Very good, recommended for families!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Reception is only working from 9am-14pm and 20-21pm. Can be complicated if you arrive at any other time...

    Very nice and comfortable room. It was large, good for 4 adults. Nice bathroom and perfect shower! Best from the 8 hotels we have used in Greece. Location also good near the Venetian Port and old Chania. There are 2 small snack places 24h near the hotel (very handy).

    Stayed in June 2017

  • Reviewed: 5 June 2017

    9.6
    Great place to stay in Chania. Totally recommended
    • Leisure trip
    • Couple
    • Triple Room - Attic
    • Stayed 4 nights

    For saying something, the terrace of the room has no beautiful views, just views to other buildings... but for the rest very recommendable.

    Afrodita was really helpful and nice. She provided us all information we needed (rental car, information about the area, restaurants...). The room was really big, clean and well decorated.

    Stayed in May 2017

  • Reviewed: 30 May 2017

    9.2
    Wonderful Petite Hotel with Hospitable Staff
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 4 nights

    The only issue we encountered was the new ice cream shop next door that had its opening party until 1 am one night. The business played extremely loud music right outside our window.

    Property is great and is located in a wonderful location near the old venetian port (bit less of the touristy side which is nice). The room is cozy and Aphrodite was very accomodating to our requests for information (restaurants, hiking etc.). Everything was wonderful! Thanks for a great stay!

    Stayed in May 2017

  • Reviewed: 28 May 2017

    9.6
    Very Friendly and comfortable stay
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    The room was located on the mezzanine floor, and the noise from the corridor and recess stairs was annoying

    Is ideally located for walking in the old town, close to the restaurants and night life of the town. It has good sound insulation from outside noise.

    Stayed in May 2017

  • Reviewed: 27 May 2017

    10
    You will enjoy staying at the Ontas Hotel
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 3 nights

    All brilliant

    The Ontas Hotel is located in a beautifully restored Venetian townhouse, just behind the old harbour in Chania. The rear of the hotel looks over a quiet courtyard, through which there is access to the harbour front and restaurants. There is ample, free parking 5 minutes walk away. It is conveniently placed to stop over for flights to and from Chania airport, as well for extended stays in the city and for visiting the surrounding countryside. Afrodite and her colleagues at the hotel are English-speaking and extremely kind and helpful. Excellent breakfasts are provided.

    Stayed in May 2017

  • Reviewed: 22 May 2017

    9.6
    lmmaculate and central
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    There was some noise from the cafe next door which was open until 4am, but it was slight and didn't bother us too much as we were only staying one night. The voiles at the windows were lovely, but let in a lot of light, which, although not a problem for one night, would probably impact on your sleep if you were staying longer, some black out blinds would resolve this issue. But really not a lot of negatives.

    Really nice boutique hotel in Chania old town, nearby free parking. Very comfortable room, helpful staff and immaculate.

    Stayed in May 2017

  • Reviewed: 11 May 2017

    8.3
    Fabulous little hotel in a fantastic location
    • Leisure trip
    • Group
    • Triple Room - Attic
    • Stayed 4 nights

    The room (s) were fantastic and the balcony lovely but beds were a little hard.

    Fantastic location for exploring the town, even better than expected and the ladies at reception were super helpful when asked about the local area, restaurants etc.

    Stayed in May 2017

  • Reviewed: 7 May 2017

    10
    Very friendly and helpful staff
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located in the area of bars and resturants so on Saturdays you get all the night life noise so not great if you want to have early night Not the problem on other days than Saturday

    Very friendly and helpful staff Great location , amazing rooms :)

    Stayed in May 2017

  • Reviewed: 30 April 2017

    6.3
    Bed comfy and clean.
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 2 nights

    No balcony, no kettle or coffee in room. Free breakfast not included as advertised, but was given eventually. Quite expensive considering what you get.

    Bed comfy and clean. Location ok.

    Stayed in April 2017

  • Reviewed: 13 October 2018

    10
    Stunning rooms, great location.
    • Leisure trip
    • People with friends
    • Petite Double Room
    • Stayed 1 night
    • Submitted via mobile

    Stunning rooms, great location. Next the the fantastic Saturday market. Wonderful staff. Thank you. We will be back!!!

    Stayed in September 2018

  • Reviewed: 1 October 2018

    9.2
    The place is beautiful, has 3 rooms, quiet, 1 minute from...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    The place is beautiful, has 3 rooms, quiet, 1 minute from the port. we ordered breakfast that was great (especially the pumpkin pie).

    Stayed in September 2018

  • Reviewed: 26 September 2018

    10
    Very nice house in a central but quiet location, absolutely...
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 1 night
    • Submitted via mobile

    Very nice house in a central but quiet location, absolutely to recommend

    Stayed in September 2018

  • Reviewed: 25 September 2018

    9.2
    Nice place to stay close to the Chania old port
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Room could be a bit bigger

    Friendly reception + explanation of the surroundings No problem to give suggestions Clean room, pretty up to date

    Stayed in September 2018

  • Reviewed: 1 August 2018

    10
    Great location in the city center, which gives you easily...
    • Leisure trip
    • People with friends
    • Triple Room - Attic
    • Stayed 3 nights
    • Submitted via mobile

    Great location in the city center, which gives you easily access to everywhere. Also, clean and comfortable place for a company of max 4 persons :)

    Stayed in July 2018

  • Reviewed: 23 July 2018

    10
    Hotel Ontas is in a perfect location!
    • Business trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 5 nights

    Hotel Ontas is in a perfect location! The room was very clean and well appointed.

    Stayed in July 2018

  • Reviewed: 21 July 2018

    9.6
    In the heart of the old town, you can walk around wherever...
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    It may be difficult to find a carpark so when you do stay put

    In the heart of the old town, you can walk around wherever you like without taking car.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    9.6
    Charming little hotel, very well furnished and very clean...
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights

    Charming little hotel, very well furnished and very clean with a nice scent in the room. Great area near the harbour and promenade.

    Stayed in July 2018

  • Reviewed: 30 June 2018

    7.1
    room was good and comfortable
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Stairs and reception part time

    room was good and comfortable

    Stayed in June 2018

  • Reviewed: 9 June 2018

    10
    Chania in early June 2018
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    Loft family room warm but to be expected for an attic room

    Location to old town, generous breakfast, near free parking, friendly staff

    Stayed in June 2018

  • Reviewed: 5 June 2018

    10
    Everything was perfect
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    Stayed in May 2018

  • Reviewed: 22 May 2018

    9.6
    Very nice experience
    • Leisure trip
    • Couple
    • Triple Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    Really nice location and apartments. The owner is very friendly and helpful. Recommend!

    Stayed in May 2018

  • Reviewed: 14 May 2018

    10
    Situation excellente
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rien

    Situation excellente

    Stayed in May 2018

  • Reviewed: 28 April 2018

    8.8
    Great hotel!
    • Leisure trip
    • Group
    • Triple Room - Attic
    • Stayed 5 nights

    None - everything was great!

    Breakfast was great and this hotel gives you the authentic feel to Chania.

    Stayed in April 2018

  • Reviewed: 20 October 2017

    9.6
    We loved this hotel and wholeheartedly recommend it. It only has a few rooms so definitely book.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful rooms and perfect location in the old city close to shops and port.

    Stayed in September 2017

  • Reviewed: 5 October 2017

    7.5
    We had the top floor room and it was beautifully furnished and very comfortable.
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 1 night

    The room was beautiful.

    Stayed in September 2017

  • Reviewed: 27 September 2017

    9.2
    Host very friendly.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    wifi in room was sometime quite weak however in reception was very good.

    Host very friendly. triple room very nice with a nice touch.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    10
    Excelent
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 1 night
    • Submitted via mobile

    Absolut tot, curat, locatia excelenta, intim

    Stayed in September 2017

  • Reviewed: 8 September 2017

    10
    Lovely place - cosy atmosphere
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely place - cosy atmosphere

    Stayed in September 2017

  • Reviewed: 3 July 2017

    9.2
    Great room is excellent location
    • Leisure trip
    • Couple
    • Petite Double Room
    • Stayed 2 nights

    room was tiny

    great location. super friendly host.

    Stayed in June 2017

  • Reviewed: 28 May 2017

    8.8
    Large room, and balcony.
    • Leisure trip
    • Family with young children
    • Triple Room - Attic
    • Stayed 1 night

    Noicy street.

    Large room, and balcony. Great breakfast, nice, friendly, atmosphere.

    Stayed in May 2017

  • Reviewed: 21 May 2017

    10
    Best service in Crete
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The best service in Greece :) Afrodite is so amazingly warm and caring - all the best regards !

    Stayed in May 2017

  • Reviewed: 10 May 2017

    8.8
    Staff very friendly and helpful.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Breakfast a bit monotony, some more variety would be welcomed

    Staff very friendly and helpful. Rooms are clean.

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 September 2015

    10
    The location is near the harbour which is great so you can...
    • Leisure trip
    • Couple

    The location is near the harbour which is great so you can get around easily. There are 2 nearby parkings if you have a car. The room was great, had air con and was much needed as it was over 30 degrees. Good value for money, plus check out is until 12 and from experience check out is around 10am. Staff very friendly and informative. Would recommend and hope to return again soon.

  • Reviewed: 31 July 2015

    10
    - amazing location (in the center of old port)
    • Leisure trip
    • Couple

    wi-fi was only on 1st floor

    - amazing location (in the center of old port) - very friendly lady on reception - nice neighbourhood (cafe, museums, and local cats which like to visit Ontas hotel every morning and evening) - self-service kitchen - free parking nearby - Saturday market

  • Reviewed: 25 June 2015

    9.6
    Cosy, beautiful, clean, very friendly and complete.
    • Leisure trip
    • Couple

    Almost anything. Just the bathroom had some marks of humidity in one wall.

    Cosy, beautiful, clean, very friendly and complete. Welcoming and professional staff. Self-service kitchen. Great location.

  • Reviewed: 29 May 2016

    10
    We thought it better than some of the 4 star hotels we had...
    • Leisure trip
    • Family with older children

    Some protein for breakfast-ie a little cheese?

    We thought it better than some of the 4 star hotels we had been in. All very new and clean.

  • Reviewed: 26 May 2016

    10
    Location
    • Leisure trip
    • Couple

    short reception hours

    Location

  • Reviewed: 8 May 2016

    9.6
    Excellent personnel!
    • Leisure trip
    • Family with young children

    Excellent personnel! Very clean! Ideal for families!

  • Reviewed: 22 September 2015

    9.2
    The room was splendid.
    • Leisure trip
    • Couple

    The staircase was very loud. You could hear the other people going to their rooms.

    The room was splendid. Had everything you needed.

  • Reviewed: 6 September 2015

    10
    Very friendly owner helped me fix my travel bag and was so...
    • Leisure trip
    • Group

    Very friendly owner helped me fix my travel bag and was so friendly Tv gave a relaxing end to the day

  • Reviewed: 1 September 2015

    7.9
    Location was great!
    • Leisure trip
    • Group

    The cat smell in the building

    Location was great!! Nice staff, clean rooms

  • Reviewed: 18 August 2015

    10
    Very welcoming, very good advice, great location, we...
    • Leisure trip
    • Family with older children

    Very welcoming, very good advice, great location, we recommend it, well done and thank you for everything!

  • Reviewed: 16 August 2015

    10
    Friendly and very helpful staff
    • Leisure trip
    • Family with young children

    No negative comments

    Friendly and very helpful staff

  • Reviewed: 23 June 2015

    8.3
    Nice room
    • Leisure trip
    • Family with older children

    Nice room Very good localization Helpful lady in the reception

  • Reviewed: 3 June 2015

    10
    The location and the ambiance of the place.
    • Leisure trip
    • Couple

    It's near bars so it was quite noisy. This didn't bother us at all...we just joined in!

    The location and the ambiance of the place.

  • Reviewed: 2 June 2015

    9.2
    Only stayed one night but wish we had booked more!
    • Leisure trip
    • Couple

    All was good

    Only stayed one night but wish we had booked more! In town but out of the way enough not to be noisy! Short walk to all bars and centre

  • Reviewed: 28 May 2015

    8.3
    Afrodite
    • Leisure trip
    • Family with older children

    Afrodite

There are also 15 reviews without text. These impact the overall review score.

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