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Reviews of Philippos Xenia Hotel 4 stars

Agias Sofias 1, Serres, 62100, Greece

#3 of 9 hotels in Serres

Guests' Choice

Review score

Based on 343 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    7.3

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Showing 1 - 75

  • Reviewed: 15 May 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was average in itself and filled with yellow stains on the wall. More problematic was the snoke smell that we never managed to get rid off. Moreover the water in the shower stayed still for the entired night (drainage not working). Finally its worth mentioning that we stayed at this hotel for the advertised spa that was unavailable until 6.30 because of groups being a priority for the hotel staff/owner Overall it was a terrible experience and we left early in the morning immediatly after breakfast (which was correct by the way). We do not reccomend this hotel.

    Localisation

    Stayed in May 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    There was event in the downstairs restaurant so the only way to have a dinner was in the smoking restaurant upstairs. that was very inconvenient.

    Very nice hotel. over all very good experience. Recommended

    Stayed in March 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Renovation was not entirely successfull, you could see the wallpaper getting loose at the ends. Breakfast needs scaling up for such a hotel, although it was descent.

    Good notel, spacious room, extra large bathroom. Clean, recently renovated, with pool and jacuzzi offered for free. Walking distance from city center

    Stayed in December 2017

  • Reviewed: 31 December 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Level of cleanliness could be improved

    A suite was available at extra cost and that was truly excellent. Breakfast and service were also of good quality.

    Stayed in December 2017

  • Reviewed: 15 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Can't find anything, it'a almost perfect. Maybe the average breakfast needs some upgrade.

    Everything was good, as expected; we stayed here before, having transited Serres many-many times - this is the best one, hands down. Don't forget to enjoy the nice top terrace, a very nice place!

    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    The hotel was in renovation, the pool was unavailable and also, the exterior door of the elevator, so the luggage had to be carried by climbing the stairs.

    Spacious and clean room. Roof terrace.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The room was generally clean and spacious but it was a sort of chemicals smell in our room, probably from the cleaning products used; but we stayed just one night so it did not bother us too long.

    The restaurant on the roof is very good and good value for money.

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Amazing view, comfortable and large rooms. The rooms for 4 persons have problems with humidity-mold, not suitable for persons with minor alergies. I recommend rooms for the last floor and the ones behind the breakfast terrace

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The prices of food & drinks (e.g. 12€ for an average breakfest) - there are many better options in the neighborhood

    Very helpful staff, INCREDIBLE roof garden, big balconies, nice rooms.

    Stayed in June 2017

  • Reviewed: 16 May 2017

    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted via mobile

    Room a bit too hot as room got sunshine most of the day. Far from centre if you don't have a car. Difficult to get wifi in room. Had to sit reception when I wanted to use internet.

    Staff all nice and helpful at all times. We had to leave 6am and they provided us with a basic breakfast and toasted sandwich to take with us even though they don't start serving until later.

    Stayed in May 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Swimming pool looks much better on the pictures in booking. It’s actually a small swimming pool. When we arrived Friday evening it was full of kids with parents and trainers learning to swim. Too crowded, too noisy. There is no bath robes to go in the swimming area, guests must go to the changing rooms and change clothes and leave belongings. It is situated on the ground floor, next to the parking area and if the weather is cold it is cold on the reception for the swimming pool too. There are special hours in which guest of the hotel are allowed to attend the swimming pool.

    People working in the hotel are very helpful, smiling and welcoming. Their attitude makes you feel like at home. Rooms are clean and spacious, furniture is a little bit outdated and old. Breakfast is nice and tasty, doesn’t have much variety but its enough.

    Stayed in March 2017

  • Reviewed: 1 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Generally it was ok, but beside the roof garden and the lobby it rather is like a good 3 star hotel, cause the room, the furniture, the sanitary installation, etc. are only 'ok' for the price. As a guest you don't have access to the pool all the time during the opening hours, cause it's for public use then, it would be good if that information was given beforehand in the description of the hotel.

    The bar/restaurant on the roof is excellent and shows that it is a 4 star hotel, but you can enjoy it as well without staying in the hotel

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Very nice decorated Hotel. Nice Spa & Pool Area. Excellent Staff. German speaking at check-in. Also a very gentle man in nightshift and also in the morning at check-out. Breakfast was excellent and the crew working there also.

    Stayed in December 2016

  • Reviewed: 4 November 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dont have something to didn"t like us

    We like everything!!that was our second time in the hotel.big and clean room the coberler is amazing we love it!!!And the best place in the hotel is the roof garden!!!!exelant food and personal!!

    Stayed in November 2016

  • Reviewed: 5 April 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed is not good!

    Everybody are very very kind!

    Stayed in April 2018

  • Reviewed: 23 March 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and confortable

    Stayed in March 2018

  • Reviewed: 11 March 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything it was great

    It is a very nice place

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress,pillows

    Location, cleanliness,breakfast

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent choice.

    Stayed in March 2018

  • Reviewed: 23 January 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Very good city hotel with free spa access. The Staff was friendly. The swimming pools were very clear and comfortable for my family.

    Stayed in January 2018

  • Reviewed: 11 December 2017

    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The pool and Jacuzzi were good

    Stayed in December 2017

  • Reviewed: 4 November 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Shower amenity was poor.

    Design

    Stayed in November 2017

  • Reviewed: 27 October 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    - I was given a smoking room instead of a non-smoking one and there was no possibility to change - WiFi didn't work properly

    Stayed in October 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    8 euro breakfast.

    Nice bed, big balcony.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small bathroom

    Rooms

    Stayed in September 2017

  • Reviewed: 12 September 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    A luxurious property in a very good location in the city of Serres. Totally recommendable for families. Pool and Spa were the best facilities!

    Stayed in September 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Very good hotel in a good location - short walk to bars, restaurants and city centre

    Stayed in September 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The spa was closed

    Stayed in August 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed

    Good value for money

    Stayed in August 2017

  • Reviewed: 18 August 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Very clean

    Stayed in August 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    There was misunderstanding with the reservation, although the staff was generous and professional to resolve the problem.

    Stayed in August 2017

  • Reviewed: 30 July 2017

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very polite and professional personnel. Hotel facilities in excellent condition. Nice location

    Stayed in July 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    During summer days hallways and elevator can be extremely hot.

    Everything.

    Stayed in June 2017

  • Reviewed: 28 June 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the staff and the noise rooms all smelling tabaco

    the location

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Relatively good facilities but the hotel is not clean. Disapointing reception staff when we arrived.

    Stayed in June 2017

  • Reviewed: 8 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very nice hotel, nice view from the room. 10 minutes walk from the city center, where you can find many restaurants.

    Stayed in May 2017

  • Reviewed: 13 May 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room facilities, bed's mattress, size of room

    Stayed in May 2017

  • Reviewed: 23 April 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Easy to find it, comfortable bed

    Stayed in April 2017

  • Reviewed: 22 April 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    no availability, the hotel is getting older

    breakfast, excellent staff

    Stayed in April 2017

  • Reviewed: 16 April 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    15 minutes walking to the central area

    Nice new hotel

    Stayed in April 2017

  • Reviewed: 6 April 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights

    Is not 4*...maybe 3* ! Many things broken (carpet, faience, bathroom faucet, etc.) Pool is very small!

    Staff is very nice!

    Stayed in April 2017

  • Reviewed: 19 March 2017

    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Large room, huge bathtube, beautiful chromatic design.

    Stayed in March 2017

  • Reviewed: 12 February 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities were great. I really liked the gym & spa facilities.

    Stayed in February 2017

  • Reviewed: 28 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It rained in our room due to poor isolation of the building. Very noisy ventilation system.

    Friendly staff, good location for those in transit

    Stayed in January 2017

  • Reviewed: 8 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The bed was beyond words, best sleep ever. The hotel's roof top restaurant was magnificent

    Stayed in January 2017

  • Reviewed: 8 December 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Very good location, clean room, good breakfast and very welcoming and helpful staff.

    Stayed in December 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The carpet in the room is dirty

    Free car parking Free safety box

    Stayed in September 2016

  • Reviewed: 18 September 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable beds,breakfast ok.

    Stayed in September 2016

  • Reviewed: 1 September 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    All excellent and lovely location.

    Stayed in August 2016

  • Reviewed: 27 August 2016

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning very noisy. The SPA was closed.

    Wonderful location.

    Stayed in August 2016

  • Reviewed: 17 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some renovation of walls needed

    A very nice rooftop bar Room upgrade for free Very friendly staff

    Stayed in July 2016

  • Reviewed: 10 August 2016

    • Family with older children
    • Double Room
    • Stayed 3 nights

    Very nice place. Have a pool .

    Stayed in July 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Internal of the rooms is a bit outdated, they should take some care about walls, ceilings, bathroom.

    Everything was just as it should be.

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Clean, quiet and confortable.

    Stayed in July 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The food offer at the restaurant was poor

    The staff was very friendly and helpful .

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    -

    Staff nice and friendly, ratio price quality excellent.

    Stayed in May 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 April 2016

    • Leisure trip
    • Solo traveller

    I made a reservation from booking.com for 2 persons but my wife decided not to come. So I told receptionist I will be alone, I stayed alone in the hotel. But they told me they couldn't update the booking.com reservation and charged for 2 persons. updating booking.com reservations by the hotel should be more easy.

    i liked location of the hotel

  • Reviewed: 8 January 2016

    • Leisure trip
    • Couple

    Make sure you tell the hotel in advance that you need a double bed as otherwise you might end up in single beds. The floors are covered with carpets which in some rooms are full of stains. The wallpaper in most of the rooms is old and it shows. The only nice room which was super clean and worth the stay was the suite. I guess that is because it is the least used.

    The Executive suite is fantastic. We stayed there for one night and it was worth every single cent.

  • Reviewed: 25 October 2015

    • Leisure trip
    • Family with older children

    Party noise which seemed to be coming from a function room at the hotel on the Saturday evening kept me awake for quite a while til early hours of the morning.

    Location, facilities, breakfast and friendly staff were very good.

  • Reviewed: 15 July 2015

    • Leisure trip
    • Couple

    Bathroom was slightly tired but was clean.

    Location - very convenient for walking into town centre, free wifi, nice restaurant with excellent views. Free parking at rear of hotel. The town is very pleasant with lots of nice shops and cafes. Worth a stop.

  • Reviewed: 7 April 2016

    • Business trip
    • Solo traveller

    only the gym - it's not really state of the are as in description...it's ok, but simple

    all good

  • Reviewed: 11 March 2016

    • Leisure trip
    • Couple

    Beside the reception area equipment's and fixtures at the room was a bit used and old.

    The view from top / terrace.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    Excellent hotel and I would recommend it to everyone. Spa and pool, lobby and rooms were clean, staff was kind

  • Reviewed: 3 November 2015

    • Leisure trip
    • Solo traveller

    Everything

  • Reviewed: 30 September 2015

    • Leisure trip
    • Couple

    One of the best hotels in Greece... Real 4 star hotel.

  • Reviewed: 15 September 2015

    • Leisure trip
    • Family with young children

    Maybe the hotel needs small renovation

    Wonderful location, nice and spacious rooms, friendly and helpful personnel, good breakfast, goooood SPA :)

  • Reviewed: 8 September 2015

    • Leisure trip
    • Couple

    We requested a quiet room and got one overlooking the street. The hotel is unkempt and it doesn't look clean.

  • Reviewed: 8 August 2015

    • Business trip
    • Family with older children

    Old facilities

    Nice facilities

  • Reviewed: 8 July 2015

    • Leisure trip
    • Family with older children

    IT WAS FILTHY! tHE CARPETS AND HEADBOARDS WERE STAINED

  • Reviewed: 2 July 2015

    • Group

    Excellent service, accommodation, value

  • Reviewed: 22 June 2015

    • Leisure trip
    • Couple

    We found this to be a splendid hotel in a "off the beaten track" city. Staff were helpful and considerate.

  • Reviewed: 14 June 2015

    • Leisure trip
    • Couple

    WiFi , poor breakfast

    Very Clean

  • Reviewed: 26 April 2015

    • Business trip
    • Solo traveller

    absolutely everything + Nice spa/swimming pool/gym available within hotel complex.

  • Reviewed: 16 April 2015

    • Leisure trip
    • Solo traveller

    none

    Everything

  • Reviewed: 3 March 2015

    • Leisure trip
    • Couple

    Staff were excellent!

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