Skip to main content
  1. Hotel reviews homepage
  2. Greece hotel reviews
  3. Greece hotel reviews
  4. Greece hotel reviews
  5. Reviews of Royal Heights Resort Villas & Spa

Reviews of Royal Heights Resort Villas & Spa 5 stars

Pezoula, Malia, 70007, Greece

Review score

Based on 44 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.3

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    7.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 20 December 2023

    8.0
    Great view from the villa
    • Leisure trip
    • Couple
    • Dream One-Bedroom Villa with Direct Sea View & Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    Located in Malia (which isn’t great), nearly empty as is was the end of season and the hotel was closing for the winter.

    The view, location on the hill, spacious villa and private pool.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    10
    Excellent place for family vacation
    • Leisure trip
    • Family with young children
    • Deluxe Room with Pool View
    • Stayed 6 nights
    • Submitted via mobile

    The child bed was less comfortable.

    The staff was very friendly, helpful with a big smile. the service was perfect. The room was large with many facilities , many towels, clean. Location is great. A bit far from the village noise and parties, which is a good point 😄

    Stayed in October 2023

  • Reviewed: 14 September 2023

    9.0
    Very Nice Indeed we did not want to leave!
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 2 nights

    There was nothing to not like

    Very good selection of food. Waiting staff efficient and friendly. Beautiful location with exceptional views. We loved the Villa with a private pool - the living kitchen dining area was exceptional and the bedroom upstairs gave a level of privacy. Complimentary fruit basket and water was a nice touch. The food and drink prices were good too.

    Stayed in August 2023

  • Reviewed: 2 September 2023

    10
    It is one of the best vacations I had
    • Leisure trip
    • Family with young children
    • Presidential Two-Bedroom Villa with Sea View & Private Pool
    • Stayed 7 nights
    • Submitted via mobile

    Absolutely nothing

    Great hospitality Brilliant location Privacy while the town is at a door step

    Stayed in September 2023

  • Reviewed: 28 August 2023

    10
    Very enjoyable stay.
    • Leisure trip
    • Family with young children
    • Ambassador One-Bedroom Villa with Sea View & Private Pool
    • Stayed 6 nights
    • Submitted via mobile

    Nothing comes to mind.

    Staff were warm, friendly and helpful. High standard of cleanliness. Apartment with pool was excellent.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    10
    Always have an amazing time here. We will definitely be back .
    • Leisure trip
    • Family with young children
    • Presidential Two-Bedroom Villa with Sea View & Private Pool
    • Stayed 7 nights
    • Submitted via mobile

    Nothing to dislike about the hotel villa or spa. Factor in taxis if you don’t hire a car, 10 euros into Malia, 15 euros into Stallis

    Villa and pool exceptional, staff friendly, villa cleaned every day, just perfect 😍

    Stayed in August 2023

  • Reviewed: 23 August 2023

    10
    Great family holiday, ages ranging from 18 to 90 yrs.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing to not like

    The villas are clean and well kept, our fourth time staying here and will definitely be back ♥️

    Stayed in August 2023

  • Reviewed: 22 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Ambassador One-Bedroom Villa with Sea View & Private Pool
    • Stayed 11 nights
    • Submitted via mobile

    To few plates & glasses in the kitchenette.

    Great service, great villa&pool.

    Stayed in June 2023

  • Reviewed: 9 August 2023

    10
    Great holiday, but factor in taxi costs
    • Leisure trip
    • Family with young children
    • Presidential Two-Bedroom Villa with Sea View & Private Pool
    • Stayed 7 nights
    • Submitted via mobile

    Out of the way, we walked down to the town but couldn’t safely walk back up in the dark, so had to pay for taxis every day

    Amazing big clean pools, friendly helpful staff, great views, really clean, brilliant breakfast

    Stayed in August 2023

  • Reviewed: 22 May 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Dream One-Bedroom Villa with Direct Sea View & Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    Its far away from any civilization..15 minutes by car ..

    Very nice villas with private pool

    Stayed in May 2023

  • Reviewed: 21 September 2022

    10
    Everything was absolutely perfect. This is what real paradise looks like
    • Business trip
    • Solo traveller
    • Ambassador One-Bedroom Villa with Private Pool
    • Stayed 9 nights

    Everything was absolutely perfect. This is what real paradise looks like

    Stayed in September 2022

  • Reviewed: 1 September 2022

    10
    A villa with all the facilities of a hotel
    • Leisure trip
    • Family with young children
    • Ambassador One-Bedroom Villa with Private Pool
    • Stayed 2 nights

    Outside space of the villa has two parts with roses/plants , not the easiest with a little toddler but that is just our circumstances. if it had been grass would have been amazing , but thats just a suggestion! Villa all in all is great

    Great size swimming pool and view view amazing and very quiet main swimming pool also great and the childrens pool is very convenient and safe

    Stayed in August 2022

  • Reviewed: 12 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No special attractions for kids

    Stayed in August 2022

  • Reviewed: 26 July 2022

    10
    Excellent resort
    • Leisure trip
    • Family with young children
    • Standard Villa with Private Pool
    • Stayed 7 nights
    • Submitted via mobile

    This is not something against the hotel but rather an advise to anyone who is going to Crete in general: Rent a car. It is very difficult to move around without any means of transportation. Family actvities are scattered around with a 30 minutes driving minimum so was quite convenient for us to have a car. The resort was in the middle of all those activities, so the location was great.

    We rented a villa with a private pool and loved the stay there. The villa is much larger than the rooms in Crete and has its own parking spot, so was extremely easy to move with a child. The staff is extremely friendly and helpful, especially Athina who was our main contact person and facilitated everything. The food is also delicious.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Presidential Two-Bedroom Villa with Private Pool and Sea view
    • Stayed 7 nights
    • Submitted via mobile

    Tough trip to walk up and down the mountain, but we did it 5 times

    Great place, nice Villa with own pool, and a great breakfast.

    Stayed in July 2022

  • Reviewed: 24 September 2021

    8.0
    wow but major shortcomings
    • Business trip
    • Family with young children
    • Presidential Two-Bedroom Villa with Private Pool and Sea View (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted via mobile

    no microwave and no coffee machine - no icecubes) and this in a presedential house with 2 children ... every milk bottle au Bain marie :(

    the staffff !!!! the pool !!! the breakfast

    Stayed in September 2021

  • Reviewed: 4 September 2021

    7.0
    Super sea views
    • Leisure trip
    • Couple
    • Ambassador One-Bedroom Villa with Private Pool (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    The villa is a bit expensive- Room service food not good - we were very disappointed.

    Villa with large pool and sea views - Friendly staff - super family swimming pool.

    Stayed in September 2021

  • Reviewed: 2 August 2021

    10
    Hotel is fine, with plus point on very Polite service persons , and clean :), hotel is on height from city you need taxi
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 10 nights
    • Submitted via mobile

    View from hotel and staff , not much crowded .

    Stayed in August 2021

  • Reviewed: 25 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Ambassador One-Bedroom Villa with Private Pool (3 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Ist was a Little noisy

    I like the Villa With private Pool

    Stayed in July 2021

  • Reviewed: 20 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Dream One-Bedroom Villa with Direct Sea View & Private Pool
    • Stayed 4 nights
    • Submitted via mobile

    Very medium breakfast. No heated pools. The curtains let the sun in, so you wake up with the sun. The interior design of the villa is very 2007, so not a very pleasant view. The faucet in the kitchen needs to be fixed. When we arrived there were dead beatles in the kitchen cupboards. The curtains had holes in them. There are no enough cooking utensils for an easy meal prep. The kettle had a problem too, it opened the moment the water started boiling and didn't close to pour the water safely. The garden nest to the outdooe pool in the villa is not looked after enough, it had dead roses in it. To get to the city you need to call a cab for 10 euros, or go by foot for about 20 min. To go downhill is ok, but to go uphill you will need some strength.

    We lived in a dream villa no.3. It has a big but not heated pool. The view is very nice. The personnel was very polite and friendly, especially Athena. Very good gym. We were given a fruit basket and a bottle of vine fo free.

    Stayed in October 2023

  • Reviewed: 7 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Room with Pool View
    • Stayed 1 night

    this is not a spa and welness facility, rather a noisy accomodation with loud music at the pool all day long

    the restaurant is very good

    Stayed in August 2023

  • Reviewed: 2 August 2022

    4.0
    no 5* standard
    • Leisure trip
    • Family with young children
    • Ambassador One-Bedroom Villa with Private Pool
    • Stayed 1 night
    • Submitted via mobile

    when we arrived we were not told that there is going to be a very loud party in the main pool area (we were told there will be a Christianing but we had no idea it was going to be that loud!). it was very loud the whole night. there was also no information what kind of resort it is. furthermore, we felt very uncomfortable in our villa. the two floors and the giant garden in our villa were not cozy. also the view from our villa was horrible - we looked down at something like a dumping ground with scrap and metal. the interior as well as the breakfast are definitely no 5* standard

    we had a really big and warm pool in our pool villa! we booked 2 nights. since we didn’t feel comfortable in this hotel we were allowed to leave after the first night and we got a refund for the 2. night

    Stayed in July 2022

  • Reviewed: 20 September 2021

    4.0
    ITS NOT 5 STAR AT ALL! Falling apart. Staff dont care. I got ripped off.
    • Leisure trip
    • Couple
    • Ambassador One-Bedroom Villa with Private Pool (2 Adults + 1 Child)
    • Stayed 7 nights

    The beds were EXTREMELY UNCOMFORTABLE. I had a bruise on my side. Woke up in pain every night. Never happened to me ever before in a bed. It was like sleeping on rocks. The breakfast was terrible and extremely basic and cheap. I didn't even bother eating it. This is certainly not a 5 star hotel. It may have been when first opened, but everything is falling apart. My shower didn't work which I didn't realize until 2 days in as I had been having baths before then. The general finish of my private villa was that of a basic hotel room spilt over 2 floors. Horrible furnishings and fittings. Cracked tiles, just horrible setting like a basic 2/3 star accommodation. I'm nearly 40 and my days of cheap holidaying are over. however, on this occasion I wish I had gone for a cheaper hotel as this was a complete ripoff. The grass needed cutting around our private pool. It was filled with weeds and flies everywhere. A scrapyard or junk area was directly behind our villa. Made it unbearable sitting outside and got attacked by flies. We paid an extra 800euro to get a private pool only to wish we hadn't bothered. The staff simply didn't seem to be caring. Despite the hotel being empty (like 20 people staying there) they refused to let us keep our room on for the day of departure despite 5 of them being empty and available on booking.com - They offered us a basic room for 70EURO for 8 hours, Disgrace! We was allowed to use the showers in their private gym. Like in our room, the shower heads are basically hanging from the tap. There is nowhere to put them above your head and stand under it. Its a very basic thing they dont have, made getting clean very annoying. I basically had to sit in my bath to get a shower every day. Again, I thought my days of doing that kind of thing were over. Just a complete joke and I paid a lot of money for this hotel. I feel so ripped off.

    The views of malia bay from atop of the hill was great. The main pool area was nice and clean and looked good. Malia in itself is a great place to visit.

    Stayed in September 2021

  • Reviewed: 11 August 2021

    6.0
    Thanks for the stuff
    • Leisure trip
    • Couple
    • Ambassador One-Bedroom Villa with Private Pool (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast is change it was so bad The wifi so bad Only one pillow The privacy it was not good some gay come to my villa to take sun bed without nok the door

    Every thing was great Elias from the restaurant Athena from the reception The girls for cleaning

    Stayed in August 2021

  • Reviewed: 15 July 2023

    10
    Perfect clean hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Every single thing

    Stayed in July 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: