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Reviews of Scala Hotel-Apartments 4 stars

Main Street, Agia Pelagia, 71500, Greece

#22 of 55 hotels in Agia Pelagia

Guests' Choice

Review score

Based on 167 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    9.6

  • Value for money

    8.5

  • Free WiFi

    7.2

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Showing 1 - 46

  • Reviewed: 29 June 2018

    8.3
    Nice view from the balcony, good location, near the beach,...
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    A little bit of a problem would be the pressure of hot water, sometime, after we have arrive late at 12-01 in the night, it may take a little longer for the hot water to come. Not a real problem but... it worth for other people to know.

    Nice view from the balcony, good location, near the beach, enough space (we have rented an apartment), very nice and friendly staff.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    9.6
    Easy and relaxing
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Couldn’t find a fault!

    The staff were incredible and helped us book taxis, gave us complimentary coffees and made staying an extra night very easy. Great location and the sea view was stunning.

    Stayed in May 2018

  • Reviewed: 24 August 2017

    9.6
    Nice location, very friendly staff, a place that grows on you.
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing but public transport was infrequent if you had no car for travelling

    The staff were very friendly and helpful, Elena and Isabelle were excellent hosts. Nice location to beach and restaurants.

    Stayed in July 2017

  • Reviewed: 23 August 2017

    8.8
    Wonderful coffee and superb location!
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 8 nights

    Nothing!

    The apartment / family room was very close to the beach, restaurants and supermarket. Our balcony had an amazing view over the bay with a cool breeze from the sea and brilliant drying facilities. It was great for 2 adults and two boys under 12 with a small but great pool for the children to play in to cool off in the morning or afternoon in-between beach swimming. Our apartment was cleaned everyday beautifully. We would like to thank Elene who managed our stay at Scala and was outstanding in not only her local knowledge, but her hospitality about all things Greek. She taught us the basic language and customary Grecian ways needed and answered all our random questions daily! We were very impressed with her excellent coffee making skills and spent many a morning sampling her different versions of Freddo coffees which were wonderful. We would love to come back again and visit; we loved the hotel and Crete.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    10
    Excellent location, right by the beach which had a wide...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 9 nights
    • Submitted via mobile

    Excellent location, right by the beach which had a wide range of water sport/ activities. Car hire, taxis and regular buses available to Heraklion. Friendly staff, Elena and Isabella couldn't have been more helpful in accommodating our needs. Family friendly.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    9.6
    We would return to the hotel anytime.
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Good value for money. The view and the location in front of the beach is both beautiful and convinient. Its a bit of a climb from the beach to the hotel, but worth it. Has to recommend the staff, especially the ladies in the reception. Very very helpful and attentive.

    Stayed in July 2017

  • Reviewed: 25 July 2017

    5.8
    Disappointed
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    The room was very very basic there's no way this place is 4.5 stars. There's a bath tub with no plug, there's no hair dryer not even a power outlet in the bathroom( although you can borrow a hairdryer from reception each time you need to use one) toiletries supplied were a joke and werent topped up. There's a safe but you have to pay extra for it. You cant leave your aircon on during the day so you can come home from a hot sticky day of touring to a lovely cool room. There's free wifi but good luck connecting to it. The apartment didn't have dishwashing gear although they offered to supply a small amount until we got our own. You can borrow an iron but there's no ironing board! There's very limited space to hang up your washing. Loose electric wires hanging from kitchen cupboard. Cupboard under kitchen sink water damaged and stinking of mould. They describe on the booking.com website that they have feather pillows... please seriously?! They arent. They were old polyester pillows with disgusting stains on them. The pillows are in serious need of replacement. The mattresses seemed new though. The only thing this property has going for it is its location and its lovely staff.

    Only the location.

    Stayed in July 2017

  • Reviewed: 24 July 2017

    4.6
    Close to the beach.
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Wifi is a joke, no view, no option to open windows or doors because of cats. No option to not use the curtains because from road it's a panoramic view to the room. Beds are fully unconfortable, window on the entrance door makes daylight during night especially with view on main road so cannot properly sleep. For this price expect - and can find - much more/ better.

    Close to the beach. Staff try to be kind.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    8.8
    Great place to stay
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 7 nights

    The Wifi isnt great.

    The girls on reception were fantastic very attentive and were happy to fill out any requests we had,the pillows were heavenly,beds very comfortable.

    Stayed in June 2017

  • Reviewed: 10 October 2016

    8.3
    My stay at Scala Apartments hotel (Oct 03-08)
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    The hotel doesn't provide breakfasts but it was announced that it's possible to order drinks at the reception. However coffee was not served (only Greek coffee and Americano) because the beans couldn't be delivered to the hotel during our stay. Though it's not a big deal as you can have your morning coffee in restaurants at the beach.

    The location is good - it took us half an hour to get to Scala Apartments from the airport in Heraklion by taxi. The beach is 150 m away from the hotel. There are plenty of local restaurants and a few supermarkets close to the hotel. It is easy to rent a car as it's boring to stay at this place during a week. The staff is helpful (thanks to Isabelle and Eleni).

    Stayed in October 2016

  • Reviewed: 8 October 2016

    7.9
    Great location, needs updating, especially beds!!
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Beds are awful!! very low to ground, approx 2ft from floor, uncomfortable and noisy - woke myself up every time I turned over during the night. Cracked tiles around shower and apartment was very dated - could do with makeover. Agia Pelagia can be very hilly away from the beach area so beware when booking if you have any mobility issues.

    One of the best locations in resort, handy for beach, supermarkets, restaurants, walks. Large balcony off bedroom. Very friendly, helpful staff. Very clean facilities, showers on departure day ideal. Restaurants in resort are fantastic, seafood amazing, service excellent. No Irish bars, British bars, Sunday roasts or Chinese restaurants- thank goodness!!! Very typically Greek, laid back, seaside resort - perfect!!

    Stayed in October 2016

  • Reviewed: 1 September 2016

    9.6
    Excellent staff and clean apartment complex
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The wifi need serious sorting out. I will return with my wife if the wifi can be significantly improved.

    The staff and in particular Isabelle and Eleni were excellent and they went the extra mile to ensure that our stay was enjoyable. Overall the apartment complex and our room was clean and it felt like home away from home.

    Stayed in August 2016

  • Reviewed: 1 September 2016

    10
    Very good place to stay for vocation
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 11 nights

    Bads could be longer and more comfortable/

    Isabel and Eleni who works on reception are very kind and attentive to guests. We had very large room with terrace. Fast wi-fi which worked really well, and welcome fruits!

    Stayed in August 2016

  • Reviewed: 23 August 2016

    9.2
    lovely place, great staff, super clean :)
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    the beds were really hard and we had 2 single beds pushed together rather than a double.

    The staff were super friendly! And the beach was a few steps from our door

    Stayed in August 2016

  • Reviewed: 1 August 2018

    10
    Megga !
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 8 nights
    • Submitted via mobile

    That I had to come home.

    Just phenomenal... everything!

    Stayed in July 2018

  • Reviewed: 28 June 2018

    9.6
    Nice place
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Clean, quiet, nice personell, close to the taverns.

    Stayed in June 2018

  • Reviewed: 26 June 2018

    7.9
    Location and staff+cats :)
    • Leisure trip
    • Solo traveller
    • Studio with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    Poor quality of internet. In fact no internet at all. :(

    Location and staff+cats :)

    Stayed in June 2018

  • Reviewed: 26 June 2018

    10
    Friendly staff, very good location
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff, very good location

    Stayed in June 2018

  • Reviewed: 3 June 2018

    9.0
    Great setting. Near to everything you need.
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The bed was uncomfortable.

    The friendly staff. Clean rooms. Perfect setting

    Stayed in June 2018

  • Reviewed: 23 September 2017

    10
    Excellent friendly staff
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment with Sea View (2-5 adults)
    • Stayed 7 nights

    Excellent friendly staff

    Stayed in August 2017

  • Reviewed: 20 September 2017

    5.8
    The hotel was nice, but the bathroom smelt of poor drainage, and sofa in the living room was dirty.
    • Leisure trip
    • Couple
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The bathroom smelt of poor drainage. The staff could not get rid of the smell.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    10
    Superb!!
    • Leisure trip
    • Group
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Having to leave!

    A superb stay; hotel staff are fantastically friendly and helpful. The whole experiance could not have been better!

    Stayed in September 2017

  • Reviewed: 31 August 2017

    10
    The best apartments in agia pelagia
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Loved it all

    A very nice and welcoming place. Heleny the host is very nice and kond.it's our second time there and we'll surely come back.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    10
    Excellent beautiful place to stay and visit
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    The staff were excellent Girls in reception especially real asset to the Hotel. Location was also excellent beautiful views over the bay

    Stayed in August 2017

  • Reviewed: 5 August 2017

    7.9
    Very nice hotel
    • Leisure trip
    • Family with young children
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Lack of utilities like hairdryer, micowave ...

    Very close to the beach! Very friendly and helpfull staff!

    Stayed in August 2017

  • Reviewed: 3 August 2017

    7.9
    Very friendly en helpfull people at the reception!
    • Leisure trip
    • Group
    • Family Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Small pool and too few sunbeds Small bathroom for 5p

    Very friendly en helpfull people at the reception! Clean appartement App nearby the beach

    Stayed in August 2017

  • Reviewed: 8 July 2017

    8.8
    The welcome and hospitality from Isabelle and Eleni.
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 7 nights

    Scala means steps and therefore it's a bit of a slog uphill from the beach.

    The welcome and hospitality from Isabelle and Eleni.

    Stayed in July 2017

  • Reviewed: 31 May 2017

    9.2
    We got amazing treatment from the staff, especially from...
    • Leisure trip
    • Group
    • Apartment with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    We got amazing treatment from the staff, especially from Eleni.

    Stayed in May 2017

  • Reviewed: 13 May 2017

    9.2
    Agia Pelagia
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 14 nights
    • Submitted via mobile

    Bad wi fi

    A very nice place - only problem was that the wi-fi was very unstable

    Stayed in May 2017

  • Reviewed: 28 August 2016

    9.2
    Great
    • Leisure trip
    • Family with older children
    • Apartment with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Staff so helpful, amazing location & will definitely return.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 August 2015

    8.8
    Simple place with great access path to the beach, literally...
    • Leisure trip
    • Family with young children

    Things that would make the place a bit better - there is a small kitchen so supplying detergent for washing or a cloth to wash dishes; many restaurants don't open until noon so a coffee pot to make a morning coffee would be handy. With 4 people staying more balcony rack space to cover 4 towels and swimmers to dry. citronella candle on the balcony so a small box of matches would be useful. Little things that would add to the ease of use.

    Simple place with great access path to the beach, literally 2 min walk. Lovely view over the bay and beach from the balcony. It met our needs for the week.

  • Reviewed: 4 August 2015

    10
    Large comfortable rooms which were very clean.
    • Leisure trip
    • Couple

    Large comfortable rooms which were very clean. Quite location but only 2 minute walk from beach and great selection of restaurants and pubs. Friendly and polite staff and great air-conditioning!

  • Reviewed: 19 June 2015

    8.0
    Scala has a great location: 100m from the beachfront, but it...
    • Leisure trip
    • Family with young children

    Cooking amenities are sketchy, they won't allow you to make a full dinner for a family, but they allow you to have a quick bite. Shower/bath wasn't very convenient, but I know that it other room it was different.

    Scala has a great location: 100m from the beachfront, but it doesn't get very hot there as the hotel is on the windy hill. Room was very spacious, plenty of space to run around for kids.

  • Reviewed: 8 June 2015

    7.1
    People recepetion were very friendly and helpfull.
    • Leisure trip
    • Couple

    The matras from the bed was very hard. Normally i never have problems from my back but the matras was very uncomfortable. There were a lot of mosquitoes at night. They provide a mosquito device to plug in but it did not helped at all. There is not a lot to do in the town apart from a few resto's, bars, supermarket and very small beach. It is good to stay for a few days but not longer. But the location is very good to drive to other parts in Crete.

    People recepetion were very friendly and helpfull. The appartment was clean. Quiet neighborhood. Beach, resto's and supermarkter close by. Easy to find.

  • Reviewed: 7 June 2015

    7.9
    Perfect location: close to beach, supermarket, bus stop,...
    • Leisure trip
    • Couple

    First and foremost, rooms in reality dramatically differ from photos. Unfortunately, in a worse way. Not a single room in whole hotel was equipped with a real double bed. They had only 2 twin beds connected to each other with pillows between them. Furthermore, there were no rooms with proper door which leads to bathroom. The door to bathroom didn't have any lock so it wasn't closing properly. It might be not a big problem if you travel alone or as a couple. But families with children will need to ask their children to wait on balcony or outside the room if you want to go to toilet. Regarding kitchen. There was mildew on refrigerator's door. There were only extremely small cups, so we had to buy our own. It turned out that safe is available only for extra charge. There was no hairdryer although it was listed. Considering all these drawbacks, price/quality ratio is definitely bad. Don't understand why the rooms cost so much with service and quality as in a less expensive hotels. Hotel's current booking.com's rating doesn't represent reality.

    Perfect location: close to beach, supermarket, bus stop, taverns. Friendly and responsive stuff.

  • Reviewed: 1 June 2015

    10
    The rooms were great, the staff very helpful and friendly,...
    • Leisure trip
    • Couple

    There was nothing we didn't like.

    The rooms were great, the staff very helpful and friendly, the owner of the apartment could not have been nicer. It felt like we were part of the family

  • Reviewed: 17 April 2015

    8.8
    The staff were nice, lots of space for families (though I...
    • Leisure trip
    • Solo traveller

    The pool is waaay smaller than the official photo makes out!

    The staff were nice, lots of space for families (though I was alone). This is a good no nonsense, no frills, solid place to stay.

  • Reviewed: 29 May 2016

    9.6
    The location is perfect and the staff are great.
    • Leisure trip
    • Couple

    None all good.

    The location is perfect and the staff are great.

  • Reviewed: 15 May 2016

    10
    The staff could not have been more helpful and friendly - we...
    • Leisure trip
    • Couple

    The staff could not have been more helpful and friendly - we hope to visit again in mid June

  • Reviewed: 24 April 2016

    9.2
    Easy walk to town , lovely view , friendly helpful staff
    • Leisure trip
    • Group

    Easy walk to town , lovely view , friendly helpful staff

  • Reviewed: 24 April 2016

    8.3
    Helena was fab, always asking if we needed anything.
    • Leisure trip
    • Family with older children

    Bed to small and very bad night sleep

    Helena was fab, always asking if we needed anything. Short walk and you were on the beach

  • Reviewed: 22 July 2015

    4.6
    We were in a mouldy smelly basement , next to sewerage and...
    • Leisure trip
    • Family with older children

    We were in a mouldy smelly basement , next to sewerage and pool pumps with Ants

  • Reviewed: 18 July 2015

    9.2
    The staff was very helpful, friendly and cheerful.
    • Leisure trip
    • Family with young children

    Beds were a little hard

    The staff was very helpful, friendly and cheerful. Very very clean

  • Reviewed: 14 April 2015

    8.8
    Beautiful view, large room, welcoming and accommodating...
    • Leisure trip
    • Family with older children

    A bit dated but for the price, no complaints!

    Beautiful view, large room, welcoming and accommodating staff.

  • Reviewed: 12 April 2015

    7.5
    ELENI
    • Leisure trip
    • Family with older children

    ELENI

  • Reviewed: 11 April 2015

    7.5
    The hotel is very close the beach.
    • Leisure trip
    • Family with young children

    To paid for the hotel charges is troblesome.

    The hotel is very close the beach.

There are also 13 reviews without text. These impact the overall review score.

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