Psalidi Area, Kos, 85300, Greece
#227 of 244 hotels in Kos
Guests' ChoiceBased on 9 hotel reviews
7.0Cleanliness
7.7
Comfort
7.7
Location
7.8
Facilities
7.4
Staff
7.9
Value for money
7.4
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Showing 1 - 9
Reviewed: October 1, 2023
Jason
GreeceThe beds was far too hard and you could hear everything going on outside the room . Really hot too with having a swimming pool in the centre of the hotel . Didn't really sleep
Staff was amazing. Place was really nice .
Stayed in October 2023
Reviewed: August 7, 2023
Anna
GermanyWhole program was in French, we were ignored by the entertainment team because we had bracelets that indicated we were not French. The beach is very stony so not the best for going in the water. Drinks used cheap substitutes for Sprite/Coke/Alcohol/etc.
Short drive to Kos Town. Good availability for activities.
Stayed in July 2023
Reviewed: July 22, 2023
Berrak
TurkeyThe reception had a crisis, they are not solution oriented, I even stayed in the elevator and there was no apology. I made my Sun Palace Resort & Spa reservation through booking.com, I reserved 2 separate rooms for 2 people. I had already entered the calls in the form of 4 people and 2 rooms. In my reservation details, it was written as 1 room for 2 adults and 1 room for 2 adults. Even though I showed the screenshot of this to the hotel, they said that booking.com reserved each room for 1 person and that price was for 1 person each. Contacting and negotiating with Booking took so long that I even agreed to pay the difference because I was so tired of waiting at the reception without air conditioning in that heat and I had my elderly mother with me. Yet they didn't give our room for 2 hours. They didn't understand what I said, they didn't help at all. I said let's just go to the rooms. I said I don't want to deal with anything anymore, I will pay whatever difference you want. Because I'm really exhausted there. I was also stuck in the elevator. I stayed there for minutes, and the person who finally came to the rescue was the person at the front desk who couldn't work my way out. He didn't even apologize, he laughed at me and said it was normal. They got on all our nerves. I finally paid the difference. This was also booking's fault. The reservation I made was for 4 people, but he was willing to pay in order not to go crazy.
When you get rid of the reception nightmare and get the room, everything is fine when you go downstairs. Club lookea has a successful system and there is always entertainment and activity. Ninety percent of the guests are French. The pool is very enjoyable, thanks to the pool entertainment, time is spent very well. You reach the sea by walking a 500m road in nature. You can use the sun loungers of the hotel free of charge there. The sea is clean, but it is completely stony and consists of large stones, so it is a bit difficult if you do not have sea shoes. It serves on the all-inclusive system, and the morning, lunch and evening buffets are very full. Free water, soda, soft drinks and alcohol are served at the poolside bar. Pretty successful. The staff working in this section is also very friendly, helpful and good. Rooms are also comfortable, clean, big. Our room had a balcony and sea view. Simply: Once you get past the reception, the rest is fine.
Stayed in July 2023
Reviewed: July 16, 2023
Debbie
United KingdomAll inclusive hotel with children’s club Did not include my British child in kids club activities My child has disabilities and I was told French customers pay more for kids club, lies!!!! Said needed insurance form but would not give me form to fill in Shocking!!!! Treated like we were not even there!!!! After speaking to animation team asking them continuously to speak English as well as French so we know what activities where happening They would walk past us and not involve us…. Felt as adults not included French only hotel if your not French don’t go!!!!
Food was lovely 😊
Stayed in July 2023
Reviewed: July 11, 2021
Laura
AustriaThe staff knew only little English but perfect French so they insisted on communicating in French even though I don’t know it
Comfortable beds, excellent food, good location
Stayed in July 2021
Reviewed: June 20, 2023
Clive
United KingdomThere are no comments available for this review
Stayed in June 2023
Reviewed: June 18, 2023
Roxani
SwitzerlandThere are no comments available for this review
Stayed in June 2023
Reviewed: June 2, 2022
Matthew
United KingdomThere are no comments available for this review
Stayed in May 2022
Showing 1 - 9
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