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Reviews of Sun Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Main Street, Faliraki, 85100, Greece

#45 of 60 hotels in Faliraki

Guests' Choice

Review Score

Based on 232 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights

    Hotel need to be renovated, a lot of old and broken things.

    Aquapark is very cool.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    9.0
    Excellent value for money family friendly complex.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 3 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    Glass doors on the toilet and shower doors. Didn’t feel private even with family. Fridge was on floor, needed a table. Plastic single use cups for all drinks, that’s a lot of plastic!

    Lovely pool area. Great water park for the kids. Booked a family room , it was spacious and very clean. Very wide selection of food available. Snack bar open all day . Cocktails included in bar list. Staff were amazing , so friendly and very helpful.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    7.0
    Best thing is the entertainment team, handles the kids with great love and sensitivity
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 3 Children)
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms are old fashioned. Cleaning wasn't so good. We needed to explicitly ask to clean the toilets, bathroom and balcony several times, and distinct ants that were found twice in the room

    Great location, staff were very welcoming. We needed to stay for an additional week as the situation in our country wasn't allowing us to fly back and they gave us great discount. Food was OK, and the entertainment team was adorable!! Love ya Freya and Tiny, alexandro and Sammy!! Qwa Qwa!!!

    Stayed in October 2023

  • Reviewed: October 17, 2023

    9.0
    Definitely place to stay! We can recommend it for Family especially if you’re on Budget! We love it there!
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted from a mobile device

    The Hotel can be better, maybe a renovation in patches will do, especially the Beds and Bathtubs.

    The Staffs and Managers are friendly and accommodating. The Food and Drinks have great wide variety to choose from, Eratos and Mexican Restaurant are definitely to try! Waterpark is okey, Lifeguards are helpful and mindful. Programs and Animation Teams are really entertaining especially for Children. Location are great, if you’re not a City-Person. It’s near the famous Kallithea Spring and Faliraki Beach and ‘bout 50Minutes away per Bus to the City and 20Minutes away per Car.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    It was okay.
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    The food. For an All Inclusive, it was a little disappointing, especially for a 4-star hotel.. I did read multiple reviews that food was of an issue so I hope for future reference, the hotel food management takes notes. We ended up spending another 200€ on top of the All Inclusive deal in 2-3 restaurants/tavernas, since our 4 year old wasn’t eating with the choices we had…

    The fact that it had a waterpark and a swimming pool right in front of our rooms was a huge plus. Our 4 year old enjoyed it a lot. Room was clean and spacious, I think we lucked out and got a room in its newer building, so not much complaint about that, easily accessible.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted from a mobile device

    There are not many food choices for vegan. The rooms are not well maintained, although they were cleaned everyday.

    The staff was amazing, especially thecladies in the front desk. The water park, the location of the hotel.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    9.0
    Dream come true , thank you for wonderful vacation
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    The food a little bit repeat himself .. I think it should be maybe more option / changes from day to day ,

    The place is huge , with averythings kids need , water park, pools , game room , kind personal. High quality place . There was always what to eat and drink all day long and really nothing missing

    Stayed in September 2023

  • Reviewed: September 21, 2023

    9.0
    Amazing place to stay with Kids and family. Ask for the DUPLEX Apartments with private pool.
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 5 nights

    Didn't like that there was a street way to our new accommodation didn't have floor pavement yet. It seemed as they made the new building there but forgot to pave the way around so when I was going out on my heels I had to walk on sand for about 3 minutes. Not a huge deal but when you wear expensive shows that bothers much. Hopefully it will be paved when we get back next year!! And another point in regards to the food, there was in abundance really but it all lacked a bit of taste...so the food was a 4 for me.

    We loved the satff, the energy of the place , the water park, the spacious lobby and many pools around. We stayed at the the duplex apartment accommodation with 2 rooms at one and had our own private infinity pool. It appears that these were on a NEW area of the hotel. The building seems to be the newest brand-new compared to the rest of the hotel. We stayed for 6 nights with 3 kids ( 12, 10 and 5) and they had an amazing time! The staff was friendly, and drinks and food available all day long. They also brought us twice to the room a basket of fruits and Wine on second and forth day!!

    Stayed in July 2023

  • Reviewed: September 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was very basic.

    The waterpark is great. The staff was great. Good value for it's cost.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    only downside was the food, it is subjective, but in our company of 6, no one liked the food too much - not much above average. having said that, no one was hungry

    we had a very pleasant stay with 3 kids of various ages. the staff is super nice. the place is a bit dated and it shows here and there, but nothing that stood out and stood in the way of fun vacation

    Stayed in August 2023

  • Reviewed: August 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted from a mobile device

    The hotel is poorly maintained. The room was not very clean. The food in the main restaurant was okay most of the time. Don't expect too much. Most of the public areas are not very clean and poorly maintained, including pools, sunbeds, and umbrellas. The food in Greek restaurant is very basic. The "Mexican" restaurant can be easily skipped. The hotel is very old.

    In general, the stay was okay, nothing more. Friendly and helpful staff. We got upgraded to a family suite instead of two separate rooms. Water park is the most important attraction of this hotel.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    7.0
    Good value for money vacation
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    1. Old hotel, needs to be updated 2. The clean level is low. 3. No normal shampoo and soap. 4. Old room facilities.

    1.The water park 2. Lots of food and decent variety 3.staff is very welcoming

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    The water park . The staff was great. Kind and helpful

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    The waterpark was great

    Stayed in July 2023

  • Reviewed: July 30, 2023

    7.0
    Gods water park and location but the quality of the room isn’t so great
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    The room was very small , bad air conditioning, the room is very old and so comfortable, the cleaning of the hotel should be better

    Excellent staff , very good water park and location

    Stayed in July 2023

  • Reviewed: July 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted from a mobile device

    Internet connection very bad, the food not really good.

    Location and stuff

    Stayed in July 2023

  • Reviewed: July 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted from a mobile device

    AC was super loud, but we were not able to sleep without it. Doors and windows were not too soundproof, but luckily party ended around 23 in the evening. It was quiet after that, until cleaning crew started working around 7.

    We really liked the location-close to airport, short walking distance to the center where were a lot of shops, places to eat and other activities. Hotel was fully booked- a lot of kids and families. It was kids friendly. Perfect for 5+ years. Entertainment team was also fun. Regular 4* AI food options. Nothing to complain but also nothing amazing. We ate at least once a day outside to have a taste of good greek food. Hotel had many bars and drinkstations. Drinks were cold. We had late flight back home and we were not able to have a late checkout. But luckily hotel had a spare bedroom+towels for cases like this. We reserved the room to have a shower and get ready for the flight. It was free.

    Stayed in July 2023

  • Reviewed: July 15, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    There were lots of small things but nothing that ruins the vacation.

    Food was ok and always available. Everything was on good side but not great. Pools were in good condition.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    7.0
    THE KIDS LOVED IT
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 3 Children)
    • Stayed 4 nights

    This it a waterpark with a hotel and not the other way around. There are other better options if you don't have kids. The waterpark is great, and the kids loved it but the hotel is a -3 star hotel and not 4. It can't be 4. The room had nothing other than liquid soap and toilet paper. That's it. The cleaning services is non-functional. The room was never completely clean and beds, sheets never made again until we asked. (and we actually left 4 euros on the bed, every day...) As for the food, the main food court is super basic. Basic vegetables etc. The bars also, super basic and the most basic selection of beverages. So to sum it up,

    THE KIDS LOVED IT. And that's all that was important for us in this vacation, so value for money I'd give it a 9. Oh and the staff are great, the animation team too. I ate at the burger-house every day :)

    Stayed in July 2023

  • Reviewed: July 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    Food overall was not the best but we always found something available to eat. Snack bars were the best places to eat and the restaurants were exactly what you would expect from a 3* hotel. The waterpark is really fun and the entertainment work really hard to keep you entertained all day and night. We had a great holiday.

    Stayed in July 2023

  • Reviewed: May 28, 2023

    7.0
    The hotel is not recommended for relaxing or romantic trips, but if you have kids, they would love it.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    But This is not a Hotel to go relax for families or partners without kids. The moment we arrived in the lobby, there were dozens of kids bumping into each other, and this situation is for everywhere in the hotel, you can’t find a quit space where kids are not allowed. Because of this, there are always spilled plastic cups of Cola and juice or waste food on the ground, even in the lobby, which is not the best scene to see when you’re in a hotel.

    The food is high quality with various menus including appetisers and delicious deserts. The staff are amazing kind people. if you have kids, they will have a blast at the hotel facilities like Water park or the arcade game area.

    Stayed in May 2023

  • Reviewed: May 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 3 Children)
    • Stayed 4 nights
    • Submitted from a mobile device

    Ants in room and wifi not available in room

    Ants in the room but the hotel very good

    Stayed in May 2023

  • Reviewed: October 23, 2022

    9.0
    Worth every penny
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    the rooms are big and clean. the beds are comfortable. there is a lot of choices for vegetarians.the water park was the greatest, my kids did not want to leave it at the end

    Stayed in September 2022

  • Reviewed: October 15, 2022

    7.0
    מקום סביר במיקום טוב.
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    There were a few issues. The first room we were given was very noisy snd the reply I got was that "I didn't ask for a quiet room". There is a safety issue in the pools. The filters stick out of the floor and are a hazard for children and adults alike.

    Overall, the location, the price and the service were great. The food and the choices were excellent.

    Stayed in October 2022

Showing 1 - 25

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