The lack of service. The room had nothing. No coffee machine, no cups, no glasses, mediocre toiletries, and it could be cleaner. Breakfast was also substandard

The room was amazing. We got upgraded for free to a huge modernly designed room with an amazjng view and direct access to a suspended pool.

Stayed in August 2025

The service was almost non existing and the cleaning pretty random and for a hotel this expensive that is unacceptable. It was more like renting an appartment than living in a hotel. We booked a transfer from the airport throught the hotel, which did not come, and when we arrived the room was not cleaned properly and the pool really dirty aswell (they partly took care of this the next morning) There was no one in the "reception" and only one man (friendly but apparantly too busy) who took care of the guests. On several occasions we wrote him on whatsapp (which he asked for) and got no reply. When we booked the place there was several photos of the original Zannos Melathron on Booking.com but this part is closed at the moment because it is too unsafe because of the risk of earthquakes. In other words we did not get what we bought. Still, we had a good stay because it is a unique place, but it is really a shame that the hotel does not offer better service.

The village and the location is amazing with the most stunning view

Stayed in July 2025

We booked Zannos Melathron based on strong recommendations and the impressive online presentation. Unfortunately, the experience was disappointing. The original Zannos Melathron mansion, as featured in the photos, is closed. Instead, we were accommodated at a nearby location called Zannos Suites by Zannos Collection, about 150 meters away. This major change was not communicated at any point during the booking process or before arrival, and we felt misled. The alternative property lacks the historic charm and atmosphere we specifically sought when choosing Zannos Melathron. On a positive note, the room was clean and well maintained. Breakfast was good, though not exceptional. Accurate and transparent information is essential, especially for international travelers. We would have appreciated an honest description to make an informed choice.

Stayed in April 2025

To be honest, the room was a bit weird. It needed some new fresh lighting and a new bed. There are some organizational questions that can be done in a better way, but in general staff is very helpful (including help with the luggage). Breakfast was charming and pool area is great to relax. This hotel has all the chances to become one of the greatest places to visit and I wish owners all the best in their adventure to make the hotel one of the greatest one)

Stayed in September 2024

The main issue here is the complete lack of staff on the property. We arrived to a locked door and honestly never even officially checked in - there are technically two areas of the property (the more modern rooms are in a separate section with their own reception) but neither area ever had staff around to talk to. It was a very odd experience and made me realize how much having great service adds to your perception of a place. Another thing to note, though it’s been noted - there are SO MANY STAIRS. I had my parents with us and often regretted putting them through the stairs.

OK, here goes, I was hoping to stay here and be a person who could really elevate the rating and report back that new management made at a fantastic place to stay… I will say that the rooms are beautiful, and linens very comfortable, and personally, I love the location perched at the top of Pyrgos. The breakfast served to your room was a nice touch, and they let us have a group breakfast at their (oddly abandoned) main house area. We had two rooms and both were gorgeous with private hot tubs. The property is undergoing a large renovation, with many of the rooms in progress.

Stayed in May 2024

Breakfast ordering was chaotic and sometimes did not arrive and had to be chased up. Plumbing issue in one of our rooms meant my friend had water come down through the ceiling! We tried to order drinks to the pool but they never arrived. The pool was not the cleanest and had a hose going into it the first day we were there. I think the part we stayed in was quite new so possibly these were some teething issues. Overall I'd still recommend.

Great breakfast food, beautiful views from the swimming pool, very spacious room and lovely location. Accomodated us for a later checkout with no fuss.

Stayed in August 2023

Breakfast was v poor for the price of hotel stay. I’m vegetarian and they housed the sausages next to the omelette in the same tray.

Location

Stayed in August 2023

We arrived late in the evening. We had arranged for a taxi with car hire the following day from the same company. We were actually given the car hire at the airport and followed the rep to Pyrgos. He told us to park up and ring the hotel. It was after 10.00pm and the hotel was closed. The hotel was difficult to find. It is at the top of the hill in the village and there is no access by car. We asked various people where the hotel was and no-one had heard of it. Eventually we asked at a restaurant and they sent us up a cobbled passageway. It took about 10-15 mins to reach the hotel with our bags. When we found it it was closed, but a couple of the staff were waiting outside and were able to get the keys to our room and show us there. They didn't explain about the app for breakfast.

The room itself did not have a view but we had an area outside which allowed you to view the whole of Santorini. Breakfast is pre-ordered using an app on your phone, which is ok if you have a smart phone, we did. Lots of choice for breakfast but service is slow so need to order an early time.

Stayed in September 2023

The service and the organization is not in line with a four star hotel.

The room was new and silent and the staff was nice with us.

Stayed in August 2023

We arrived to find the hotel locked, with no staff visible or indeed locatable. We never met the manager despite the 'hiccoughs' we experienced. When we did gain access to the hotel and subsequently our room, our initial amazement at the lovely, apparently brand newly created/refurbished space was replaced with dismay as less than 10 minutes after being left to unwind from the journey, the people in the room above had a shower which poured through the vent in our bathroom ceiling, soaking the toilet and bathroom and tripping the electrics, leaving us in darkness (especially as the sun had set). We contacted Hatty to inform of the issue and he swiftly appeared to help us with an alternative room. There appeared to only be one, which was still under construction (private hot tub on the balcony not yet completed). The room was made up and absolutely massive (being fun set in a cave in the hillside) with an intriguing spherical bed. We were sad to have lost our direct pool access and our room whilst made up, was not clean, with the floor feeling dusty and gritty with building dust. We also then found that the impressively large shower did not have adequate drainage or depth of tray/lip, so if running the shower on full strength, the water soon escaped to the floor outside the shower (significantly). One is asked to order breakfast in advance of the morning and select a timeslot, which we duly did. Upon arrival at breakfast (still no manager) Hatty was there, run off his feet and we were waiting over half an hour for our breakfast which was sitting on the bar when we arrived, and we never actually received the omelettes we'd ordered. The following morning it was slightly better, but it still took 20 minutes for our rolls, cereal and yogurt to arrive (and we'd made it clear we were time pressured to get down to the ferry).

We had high hopes for this hotel, the location looked fab and its historic building was one of the things that drew us to it. The view out from the first room we were assigned was fantastic, infinity pool, high up on the hill with view out over both east and west coasts all the way up to Fira and Oia. The infinity pool was cold but clean and lovely and the breakfast, when it arrived, was good. The setting of Pyrgos is very pretty and it was lovely to have a real sense of being in a more traditional area of the island with little streets and LOTS of steps! Hatty was a very helpful member of staff, completely overrun poor chap, but did his very best to accommodate us. This hotel has HUGE potential and they're clearly spending a lot of money on new rooms and facilities which are all good things, but if you haven't got the staff to service the guests or the rooms aren't yet serviceable as appeared to be the case for both our rooms, then you will lose significant business. We were grateful we were only stopping there 2 nights as we started our holiday. We would have been incredibly disappointed to spend our whole time there or indeed to end our holiday there.

Stayed in September 2023

The towels were changed every day which we think is unnecessary (unless requested). It's not a criticism but just saving a little by everyone could save a lot on the environment. The toilet push button was broken and it meant the toilet was continuously trying to refill itself. It should have been reported by the cleaning staff and attended to. There is no telephone in the room so contact with the staff can be a bit hit and miss. Reception is in the main building and is via quite a few steep steps which are located externally around the complex. Again it isn't a criticism because the location on a hill all adds to the character of the hotel which we found most charming.

We enjoyed the querkyness of the hotel and our room (which was upgraded to the Honeymoon suite) We enjoyed the breakfasts and the quietness of our personal areas. The room was cleaned daily Hatti and all the staff were great and were eager to please The reception rooms are very grand and have painted and ornate ceilings. From the location you can see Fira and Oia and we had some very nice sunsets. It was lovely to wind down in the evening with a drink before evening meal and watch the sun go down from our terrace. The swimming pool area is very nice but is more for a dip than a good swim.

Stayed in September 2023

Management team doesnt exist. This property needs a manager.

Very nice staff. They were doing as much as they could do without any management.

Stayed in September 2023

Was not clear in advance that you can´t park around the place, we had to figure it out when arriving and handle all the luggage 200mts via stairs, under a 35C summer ;) The breakfast is very good, but the system is not working: you need to book it in advance, in the day before and defining the time for the breakfast. Even doing this, not necessarily it will be ready at the time, there were delays of 20 to 40min, and this was the real frustration with the hotel: Please review your breakfast system.

Very good room, huge and comfortable. The pool in the hotel is perfect. You have wonderful views of the whole Santorini. Despite the location is not the main area in Santorini, it is 10min from Fira only, Hotel staff was very friendly and helpful. Very good breakfast (despite the need to book in advance)

Stayed in August 2023

Could be more responsive in terms of communication

Pool, the style of the building, friendly staff

Stayed in August 2023

Access to villa is tiring. Villa was new missing Tv and wifi connection.

View from villa.

Stayed in August 2023

This place is marked as a 5*. When I travel I always book 5*. The standard of this rating has been consistent wherever I have travelled. However, this place is certainly not a 5*. We pay a lot of money to receive a 5* service so a hotel should meet our expectation on this rating. This place felt short on a lot of standards. I would say this has 3.5*/4* services. To name a few issues without being picky, the ac didn't work properly, we had no hot water for a day, no kettle and coffee in the room, no drinking water was given, our room wasn't cleaned every day, the breakfast was always late and cold. They always forgot our ordered items so we had to remind them. Breakfast was not nice and needs to be improved. Thankfully, the staff were very friendly and helpful. However there were 3 very young lads running the whole place. Couldn't see any older adults.

The location was incredible. Apart from the fact that you have to climb a lot of steps to get to and from the place. But I guess this is how traditional people live and it was a good experience. Defiantly do not come here if you don't have strong legs.

Stayed in August 2023

This hotel is not for sure a 5 stars..maybe a 3 stars not more. There was no AC in the room. Does any 5 stars have air fan!! They cleaned the floor once in 5 days! We couldn't use the swimming pool coz always soo cold

The location was great but for sure u need a car. There is a near bus station but u need to wait long time in the sun. The breakfast was just good

Stayed in August 2023

The air conditioning did not work There was no sofa bed for my daughter The wifi was poor

Pool was lovely and rooms were spacious Staff were lovely and extremely friendly

Stayed in August 2023

The Wi-Fi for the first 3 days was no existent as well as the lack of any room facilities. There is a definite difficulty in getting to the property from the town square and I wouldn't suggest a late check in.

Everything generally went well but we were checked initially into a substandard room. Eventually we were transferred into the room we actually booked. So in the end we were satisfied and happy with the atmosphere.

Stayed in August 2023

Having to order breakfast on the app is a pain. There is a good variety but lacking a fresh fruit option. Some of the staff need training on basic service skills, but they were all very pleasant and good mannered.

We were in the newly built suites which are very contemporary with private hot tubs and a shared infinity pool. It is separate from the hotel an a few minutes walk away from the main reception and breakfast areas

Stayed in August 2023

Tedious going to top with a kid. Television not working. Staff were hard to find. If you need something mostly of the staff were not in the lobby. They have whatsapp but they dont answer.

View was wonderful. Food was great.

Stayed in July 2023

Breakfast, Reseption, No minibar

The consept

Stayed in July 2023

The pictures on booking.com didn't match our room, we had to request to see two other rooms however were very happy once organised. Booking.com stated private pool. This is not the case. Only private jacuzzi. The towels in the room & beach were not up to a good enough standard. Old & hard!

The location was perfect for a quiet area compared to other local towns. Breakfast was very nice and well organised.

Stayed in July 2023

I would pay more attention to the cleanliness of the rooms.

The best staff I've met so far. Congratulations!

Stayed in June 2023

We had some trouble with the rain, cold, and power outages. This was no error of this lovely, precious jewel.

Excellent location. Beautiful place in a magical setting. Good food and memorable town.

Stayed in May 2023