2da Avenida Sur, 5, 03001 Antigua Guatemala, Guatemala
#9 of 140 hotels in Antigua Guatemala
Guests' ChoiceBased on 223 hotel reviews
9.2Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.6
Value for money
9.1
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Nicole
CanadaOnly thing I can think of is my room didn’t have a window, but that didn’t bother me too much as I was always out and about. Everything else was great!
Everything! The most attentive and helpful staff. Centrally located and room was comfortable. Lots of small details and perks too.
Stayed in April 2024
Reviewed: April 21, 2024
Karla
United States of AmericaWifi was a bit slow
Comfortable bed, modern bathroom, friendly and helpful staff who gave us good recommendations and booked shuttles for us, free water, clean big rooms, great location!
Stayed in April 2024
Reviewed: April 2, 2024
Catherine
United States of AmericaThe breakfast was good and the staff was very friendly.
Stayed in March 2024
Reviewed: March 9, 2024
Michael
United States of AmericaAwesome service as soon as we arrived. Access to filtered water or big bottles complimentary. Super friendly staff that are very helpful. Breakfast in your room or on the patio area is a nice touch. Breakfast was awesome.
Stayed in March 2024
Reviewed: March 9, 2024
Adriana
United States of AmericaHoping for a terraza with a nice view
Very friendly staff
Stayed in March 2024
Reviewed: March 7, 2024
Monica
United States of AmericaEverything was great
The room was very nice. There was complimentary water. The staff was so kind and helpful. I really enjoyed my stay. Would recommend. The spa bath was nice too
Stayed in March 2024
Reviewed: February 29, 2024
Michael
United States of AmericaIt could have been cleaner. Even considering that it is in an older, historic building, they could improve upkeep (e.g., painting)
location, incredibly helpful front desk staff, breakfast by online order in room
Stayed in February 2024
Reviewed: February 11, 2024
Julian
NetherlandsFriendly staff and great room with hot tub. A very very special welcome after the acatenango hike. Just book it and don’t regret. The breakfast was brought to the room and delicious. Would come again.
Stayed in February 2024
Reviewed: February 8, 2024
Valeria
United States of AmericaTowels could be changed.
Great location, clean and had everything we needed.
Stayed in February 2024
Reviewed: February 2, 2024
James
CanadaPoor quality towels and not quality bedding
Very close to everything , Elvis was very helpful and curious
Stayed in February 2024
Reviewed: January 25, 2024
Amaury
MexicoThe exceptional staff at CBH made my stay memorable. The room's thoughtful arrangement and the incredibly comfortable beds exceeded my expectations. A truly top-notch experience that I highly recommend to fellow travelers.
Stayed in January 2024
Reviewed: January 18, 2024
Victor
CanadaI think the property needs new towels, also at times we found clumps of hair on the floor of the shower or in the bathtub jets (jacuzzi) not sure if that was from them not cleaning the mops. We also didnt like the convenience store across the street who would up sell products and over charge us for beers and snacks.
Hotel was great, quiet and the staff is amazing, breakfast is included and it was perfect every morning to start our day eating a big breakfast in the courtyard. Super clean, staff is very accommodating and even communicate via WhatsApp for making an order or just a general question, super informative, Elvis goes above and beyond, I would highly recommend this hotel.
Stayed in January 2024
Reviewed: December 30, 2023
Daniel
United KingdomVery helpful staff
Stayed in December 2023
Reviewed: November 20, 2023
Marc
United States of AmericaElvis was just lovely as was everything about the hotel
Stayed in November 2023
Reviewed: October 18, 2023
Jason
United States of AmericaTV and air conditioning were spotty, perhaps due to a short power outage early in our stay. Bathroom was very small, at least in terms of sitting on the toilet.
Incredibly kind and gracious staff. Excellent location. Very comfortable bed. Excellent shower.
Stayed in October 2023
Reviewed: October 3, 2023
Derrick
United States of AmericaGreat location and staff is excellent. Worked with Elvis and Vincente on a regular basis. Their customer service was exceptional. Thank you for a great stay at Casa Bella!!!
Stayed in September 2023
Reviewed: September 19, 2023
Steve
United States of AmericaGreat breakfast!
Stayed in September 2023
Reviewed: September 13, 2023
Kirsty
United KingdomI can not fault the hotel at all.
I would totally recommend this hotel. The staff were amazing and so helpful. This hotel is in a good location too and completely safe! They also arranged airport pickup too.
Stayed in September 2023
Reviewed: September 11, 2023
שוורץ
GuatemalaNothing
Everything was new and clean
Stayed in September 2023
Reviewed: September 4, 2023
Leslie
United States of AmericaThe beds were a little too firm for my liking.
Elvis was fantastic and very helpful for any questions we had or anything we needed. I really liked him. When I had an issue with something, he immediately addressed it.
Stayed in September 2023
Reviewed: September 3, 2023
Joshua
United States of AmericaIt’s a bit pricy but all of Antigua is getting more expensive
Was run very smoothly and the room was incredible
Stayed in August 2023
Reviewed: September 3, 2023
Coco2976
South AfricaCan't think of anything
Great place, very friendly staff, right in the middle of town. Liked the jacuzzi and enjoyed the breakfast burrito.
Stayed in August 2023
Reviewed: August 31, 2023
Mendy
Abkhazia, GeorgiaVery big room very modern and loved the hot tub
Stayed in August 2023
Reviewed: August 23, 2023
Amy
United KingdomNothing!
Amazing suite with jacuzzi- perfect after a volcano hike to unwind in! Double beds were also very comfy- staff all amazing and super helpful!
Stayed in August 2023
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