I think the pillow cases should be washed. I could smell the previous guests hair. Sorry.

Comfortable bed. Staff were accommodating and patient. Clean bathroom. The breakfast was delicious. The location was close to the vibrant areas.

Stayed in April 2024

We stayed here as a stopover before taking the bus to Rio dulce. Nice location, huge room, good breakfast.

Stayed in March 2024

Leaving was the only part we didn’t like.

Twice we stayed at Casa Carmel, at the start and end of our travels in Guatemala. Honestly, it felt like returning home when we arrived the second time, knowing clean comfortable beds, good showers and reliable WIFI, friendly staff and a great breakfast awaited us. It's a charming colonial house, central location, impecably clean room - but it's the wonderful staff who make this place exceptional. Not only doing their jobs very professionally, they helped and supported us with great kindness as we encountered some difficulties on our trip.

Stayed in February 2024

Sophie (owner) picked me up from the airport and gave me a lovely mini tour on our way to the hotel. The staff was incredibly helpful too and really nice. The whole space was lovely. The hotel is in great hands and definitely recommend as a place to stay in Guatemala City. Lovely little resting sanctuary in the middle of the city's buzz. Lovely local style breakfast. Will definitely start adding some beans to my regular brekkie.

Stayed in November 2023

The shower was not Ok, and our room was on the side near the street and it was a bit loud in the early morning.

Beautiful house, very comfortable, attentive staff, spacious rooms.

Stayed in November 2023

There was no hot water when we arrived but the staff bought up hot water at least so we could have a wash.

We had the place to ourselves and it was really beautiful house to wander around. The beds were comfortable and the room was large.

Stayed in September 2023

Spotty wifi in the room; however, they inform you upfront unlike other accommodations, and there's intermittent hot water in the shower.

Great service, tranquil, immaculately clean. Management responds, unlike other Booking.com accomodations and in a fast manner. It's a very charming establishment, and you'll feel right at home.

Stayed in September 2023

Great place for my first night in Guatemala. Very kind and helpful staff.

Stayed in August 2023

Beautiful old colonial house with big rooms just outside the historic centre. There is a seperate sitting area and lovely garden. The area around felt a bit sketchy but easy to walk to the historic centre but the house felt really secure. Nice breakfast.

Stayed in August 2023

Everything was fantastic! Only the WiFi signal in our room was a bit weak (it still worked though).

I can highly recommend this B&B if you are in Guatemala City! It all started with the excellent communication on Booking.com from Sophie, the owner. She is an absolutely wonderful host. Secondly, she even arranged FREE airport pick up which was totally unexpected. The house is a stunning 1930s building with beautiful art close to the pedestrian shopping street and the main square in the old city. The room was huge with very comfortable beds, a walk-in wardrobe and modern bathroom with shower . A delicious breakfast is included as well. I'll definitely go back there on my next trip.

Stayed in August 2023

nothing

The staff was extremely accommodating to my mother who is 76yo. The location is great and so is the breakfast, I would stay there if I needed a hotel in Guatemala

Stayed in May 2023

Nothing

Everything

Stayed in May 2023

Location, cleanliness, secure. Sophie and staff did the extra to ensure a memorable stay. I had a tour cancelled by provider and Sophie stepped up and found a replacement. I’m sure it was no small feat since a long weekend with added demand.

Stayed in May 2023

The only negative I have to stay is the street noise outside can be loud at night. I don't feel like I stayed long enough to see other possible negatives.

This is a beautiful historical house with very spacious rooms with very comfortable beds. The staff and owner are very kind and accommodating. The breakfast each morning is great. It's a very secure building. The garden is a very peaceful place to relax. I only had about 24 hours to spend in the city and this was close to the historical center so I was able to do some rapid sight seeing.

Stayed in March 2023

My bed was not straight flat, so woke up many times Shower is very small

beautiful place, amazing close to the historical sites, walking distance

Stayed in March 2023

Location is great if you need to be in zone 1. Quiet, safe, comfortable, good for sole women travellers. Sophie was very responsive.

Stayed in February 2023

nothing

Great service and wonderful historic home!

Stayed in February 2023

No.

Everything was perfect. Sophie was super friendly and helpful to take me from airport to hotel. She was one of the the best host I’ve ever met. This hotel was so traditional colonial style with elegant decorations and relax atmosphere. Breakfast was simple but good quality. Actually it’s better than photos on the website and I’m so glad I made a great decision. If I come to Quatemala city again, I will stay here again.

Stayed in February 2023

A charming property in a wonderful location with fantastic staff! Sophie & Raul were utterly brilliant, from the complementary airport pick up to pointing out the different areas and history of the city. The recommendations provided exceeded expectations and the communication pre-arrival was the best I have ever received. I truly wish I could have stayed longer yet my itinerary did not allow it (on this occasion!) I hope to be back and highly recommend to all!!!

Stayed in December 2022

We needed to stay a bit longer for work (about an hour or so) and they wanted to charge us for that even when we had already emptied the room and wanted to stay at common areas. Finally they aloud us to stay for free

It's a really beutiful place well located. The breakfast was pretty good

Stayed in October 2022

a venerable house with well-kept antique furnishings. very impressive

Stayed in November 2022

Small issues but nothing major. Broken toilet roll holder. Perhaps an extension cord in room so could plug in electronics on both sides of the bed. Room water should be automatically topped up each day. Small things.

Great location. Very close to main pedestrian walking street. Only 15 minute walk to main square. (40 minute walk to Relief Map in Zona 2) Close to lots of dining and shopping options Beautiful heritage home which has been carefully restored with original tile floors and wood throughout. Lovely inside and out, with a small garden in back. Good water pressure for shower. Lovely touches to make your stay enjoyable such as water in room, daily fresh flowers in room and in main part of house. Very good breakfast of eggs, toast, refried beans, coffee and juice (also a fruit option but didn't try it). Would definitely stay here again.

Stayed in November 2022

A very minor point - there was a covered cable crossing the bedroom which was easy to trip on.

Lovely restored Casa with beautiful hall, sitting room, breakfast room and courtyard garden for guests. Very helpful and accomodating hosts. Very comfortable bed and our room was immaculately clean.

Stayed in August 2022

The shower and internet connection in the room good be better.

Jessica and Sophie we're great. They helped us with everything and gave us a lot of information about excursions. Charming B&B with a nice garden in the middle of the city.

Stayed in July 2022