Reviews of Hotel Ciudad Vieja This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Food was excellent Staff was very nice

The room needed more ventilation, the room felt very warm even though Guatemala.was cold

Friendly, communicative, and accommodating staff. The only hotel in the area that offers laundry service on Sundays, which is a big help for travelers who are stopping through for only one day. Easily arranged airport shuttles.

I could go to restaurant after 20:00 PM because there were some restaurant near here. However, don't use hand phone near here. It's dangerous. Atmosphere of the building is so nice.

I couldn't find it. Almost perfect for me.

Everything

NIA

Friendly and accommodating staff, across the street from 2 great places to eat and well maintained and charming grounds.

Highly recommended Beautiful hotel and great breakfast

Beautiful hotel wirh comfortable rooms and great service. Great breakfast aswell.

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The hotel is pretty and clean.

The staff is indifferent at best. The bathrooms are very small. As another poster mentioned, the shower is lower than the bathroom floor which is dangerous. If you miss your step in the small bathroom, you could end up with a concussion. I don't recommend this property for many other reasons. Check it out yourself.

Nice interior

Super small windows in the rooms

The location was good, it was in a walking distance to the big shopping mall Oakland Mall, and the Pop Vuh Museum. The room was spacious and really quiet, very comfortable. I really liked that there was a desk in the room. The garden was perfect for a short stroll before a breakfast, which was delicious.

Nothing really---I wish I could stay longer.

The staff was informative and friendly. There is water to refill your bottle. The hotel has its “old times colonial charm” which at first glance has its appeal. There are very cute outside seating options.

The wifi didn’t work in the rooms that were farther from the reception, there were 3 breakfast options with no chance of changing or substituting within an option, the room smelled stuffy and “moldy”, the floor fan we had was noisy so we preferred to turn it off and endure the heat, the towels were old, and the bathroom had no ventilation. Overall, I think the hotel needs an urgent room revamp.

The staff was both friendly and helpful. The environs were tranquil and inside like a quiet villa. The rooms were equipped with fans but it was still warm at night. The showers were a step down in the bathroom, so watch your footing!

only complaint was the shower "geography", as alluded to above

Location

Very old facilities, wifi was not good, no aircon

Comfy and easy.

Wifi in the room wasn't the best, but manageable. You can walk to Zona 10 restaurants, maybe 0.7 miles to the main area, but Uber at night. It's a safe area for Guate City but better safe than sorry and it is a $3 Uber.

Lovely atmosphere. Good breakfast.

Wi-fi connection in the room was spotty at best. Very frustrating. No air conditioning. A stronger fan would help.

Good security at the front door, there is someone to let you in and out. Staff at the front desk was friendly. The inside property is also very pretty with lots of plants and there's a few nice seating areas where you can chill out.

At 6am someone banged very loudly on my door, scaring me and waking me up. I said "hello?" and there was no answer. They knocked loudly again, and again I said "hello?" with no answer. There is no peep hole on the doors so I did not open it. Then I heard a woman offer water. If this was indeed someone from the hotel, this is not an appropriate time to bother guests. Then later there was a loud birthday celebration in the lobby at 7:30 am. I had a long travel day and it was hard getting sleep here. The room could also have used more light. The lamp was not enough to illuminate the room and it was hard to see after dark.